CertapetReviews of certapet.com

My experience with Certapet.com was honestly terrible. The entire process was rushed, impersonal, and completely unprofessional. The therapist hardly listened, asked repetitive questions, and didn’t seem to care about my situation at all. The whole thing felt lazy and mechanical. They advertise a fast, straightforward process, but that’s totally misleading. The site is confusing to use, their communication is almost nonexistent, and it took forever to receive my ESA letter — which still came with errors. Certapet.com is unreliable and only focused on taking your money rather than helping you. Their service is fake, overpriced, and not worth the frustration. Stay far away from this company.

What I experience is that you made everything very easy and understanding.

Mandi is always calm, caring, and collective when talking to and makes me feel she actually really cares and is patient and kind. Thank you for the easy process!

Very explanatory and kind

The doctor and staff are very helpful.

Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly after and my apartment quickly processed it and accepted it! I am super thankful to have had such an easy process for something that can certainly cause some stress for people.

I am waiting to get my results and I haven’t still not gotten them

Thank you for extraordinary systems of support to the community of pet parents 🙏