Certapet Reviews | Read Customer Reviews of certapet.com

Certapet Reviews | Read Customer Reviews of certapet.com

Certapet reviews

987 approved reviews, newest moderated first

Mary
Mar 1, 2026
I have used this service for the last…
I have used this service for the last three years and Ebony Walker has been very good and I really appreciate it sometimes this can be a very difficult thing so I’m glad that she always helps me out!
Response from CertapetMar 12, 2026
Thank you for being a loyal customer for three years! We're so glad Ebony has been there to support you consistently and make things easier during difficult times. We're thrilled she's been able to help you get the support you need, and we really appreciate your trust in CertaPet!
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Ki
Feb 28, 2026
Easier than you think
Dr. Brown is very easy to talk to. The app is easy to maneuver through.
Response from CertapetMar 12, 2026
Thank you for the feedback! We're so glad Dr. Brown was easy to talk to and that our app was simple to use. We're happy we could help you get the support you needed!
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Meghan S.
Feb 28, 2026
This was an amazing experience very…
This was an amazing experience very easy and quick!
Response from CertapetMar 12, 2026
Thank you! We're so glad the experience was amazing, easy, and quick for you. We're happy we could help you get the support you needed!
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Tracy L.
Feb 20, 2026
Glad I made the call
My experience was great because the therapist, Dr. Montgomery was very kind and supportive of my situation. She put me at ease because I couldn’t have my pet until I received the letter. My next appointment I was approved to get my emotional support pet home! I am so glad I made this call.
Response from CertapetMar 12, 2026
Thank you for the wonderful review! We're so glad our team was able to support you and help you get approved for your emotional support pet. We're thrilled everything worked out and that you can now have your ESA at home. We're happy we could help!
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Suelen F.
Feb 20, 2026
Seamless process
Seamless process! The therapist that called me was amazing!
Response from CertapetMar 12, 2026
Thank you! We're so glad the process was seamless and that your therapist was amazing. We're happy we could help you get the support you needed!
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Nastaljah B.
Feb 10, 2026
I got my esa letter amazingly quick…
I got my esa letter amazingly quick very nice and respectful will recommend co workers !!
Response from CertapetFeb 13, 2026
Thank you so much for the kind words! We're thrilled we could help you get your ESA letter quickly and make the process smooth for you. We really appreciate you recommending us to your coworkers – that means a lot to us! If you ever need anything else, don't hesitate to reach out. 🙂
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Joy G.
Jan 20, 2026
They are great
They are great! No complaints at all. Dr. Ann is outstanding!!
Response from CertapetJan 28, 2026
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience, and we’ll be sure to pass along your kind words to Dr. Ann — she’ll really appreciate it.
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Javier A.
Jan 16, 2026
Immediate response
Immediate response Communication and accesibility of information Profesionalism, caring, emphaty and diligence in the process. Thank you
Response from CertapetJan 28, 2026
Thank you so much for your thoughtful feedback. We’re glad to hear you felt supported through prompt communication, clear information, and a caring, professional approach. Your kind words truly mean a lot to our team — thank you for trusting us.
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