CertapetWe coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Certapet (certapet.com) has 987 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing987 approved reviews, newest moderated first
customer
I could not have been happier with my therapist and the entire process! Haley listened and asked appropriate questions. She was kind and caring!
Response from CertapetJan 28, 2026
Thank you so much for sharing this! We’re really happy to hear that you felt supported throughout the process and that Haley made such a positive impact. We’ll be sure to pass along your kind words — it truly means a lot to our team.
Trish
It was easy and amazing my therapist was very helpful and things I didn’t understand she made sure I did
Response from CertapetJan 12, 2026
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that your therapist took the time to make sure everything was clear and understood. We truly appreciate your kind words and are grateful you trusted us. 🐾💙
Melissa
Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a PSA. Originally, we agreed my dog needed to work on a few things before he would be considered a PSA. We worked for a year on training and he is now a PSA. It was great to have continuity of care with Erin. She also took time to discuss rules and regulations that apply to service animals. 🐕🦺 Positive experience all around
Response from CertapetJan 2, 2026
Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that Erin provided consistent, thoughtful care and took the time to explain everything clearly throughout your journey. We truly appreciate your trust and are so glad you had a positive experience with us.
Oden V.
CertaPet.com was a major disappointment and did not deliver the professional, reliable ESA letter it promises. The document I received felt generic and rushed, lacking personalization and the clarity you would expect from a legitimate service. Instead of feeling confident using it, I was left questioning whether it would actually be accepted if reviewed closely. Customer support was equally frustrating. Once payment was made, responses became slow and vague, offering little real help or reassurance. For the high price they charge, the lack of transparency and follow-up made the entire experience feel like a waste of money. I would not recommend CertaPet.com to anyone looking for a trustworthy ESA letter service.
Response from CertapetJan 2, 2026
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We want to reassure you that every ESA letter issued through CertaPet is 100% legitimate, written by a licensed mental health professional, and includes all information required under current ESA guidelines. While the format of ESA letters is standardized to ensure legal compliance and acceptance, each letter is issued only after a proper clinical evaluation and is tailored to the individual’s qualifying needs. We’re also sorry if our support communication felt lacking—this is not the level of care we aim to provide, especially given how important these documents are to our clients. I’d really appreciate the opportunity to personally review your case and make sure all your concerns are fully addressed. Please feel free to email me directly at [email protected] , and I’ll be happy to take a closer look and assist you further. Thank you again for your feedback—it helps us improve and do better for our clients.
johnny P.
Great experience and explanations
Response from CertapetDec 10, 2025
Thank you for your review! We’re happy to hear you had a great experience and found everything clearly explained. 🌟🐾
Sue S.
The interview process was quick, straight to the point, & relatively easy.
Response from CertapetDec 1, 2025
Thank you for your review! We’re glad to hear the interview process felt quick, straightforward, and easy for you.
Shexton
I really liked how the process went smoothly and was able help me fairly quickly. I recommend this service to anyone who needs it
Response from CertapetNov 17, 2025
Thank you so much for your kind words! We’re thrilled to hear the process went smoothly and that we were able to help you quickly. We truly appreciate your recommendation!
Sophia B. W.
I dont trust the certapet anymore and will never get another service again from them.they just dont response you properly and just make the process very difficult to get it done on time .
Response from CertapetNov 17, 2025
We truly apologize for the frustration you experienced. This isn’t the kind of service we strive for, and we’d like the opportunity to address your concerns right away. Please get in touch with us directly at [email protected], and we’ll do everything we can to make it right.
