CerebralReviews of cerebral.com

Worst experience ever!! No one ever answers the phone and I’ve been trying to cancel my subscription for the past 3 days. So much incompetence with this company but my care counselor was very supportive. However, the rest of the experience was quite abysmal and Cerebral fails to let customers know that not only will you be paying a lot for treatment but you’re also responsible for paying for the medication that they claim comes with your monthly subscription. I’m now having to contact my bank since they have yet to cancel my subscription even though I went through all the right steps. In addition, the medication that was prescribed to me made me feel so nauseous that I had to take a day off from work the next day.

Cerebral is completely incompetent! 1. I had attempted to schedule an appointment, but was immediately taken to an error screen telling me something was wrong with the scheduling and therefore I should contact their customer service via email. 2. I sent the requested email to customer service. 3. Meanwhile, I checked my inbox only to discover that my appointment had indeed been confirmed! But you just told me the appointment failed, so what gives? 4. Days later I received a generic email from their customer service basically stating that, "well, gee, golly, but the Internet is hard, so go back to our website and try the whole process all over again". 5. I returned to their website to make an appointment (which at that point was both confirmed and not confirmed). It took me once again to the same error page, telling me to email customer service. 6. A day or so later one of their 'specialists' sent me an email stating that I hadn't finished the signup process, and gave me a link so I could wrap this up. The link once again took me to the same error page. 7. I responded to the 'specialist' and explained all of this. I never received a response, but I continued to receive multiple emails and text messages telling me to finish the registration, the appointment had been confirmed, the appointment had been cancelled, and try the same old link again. 8. It's obvious from the preceding description that these people don't talk to each other, nor do they read the customers' emails carefully, if at all. I kept explaining to the various 'agents' and 'specialists' that I CAN'T FINISH THE SIGN UP BECAUSE THEIR WEBSITE WON'T LET ME - IT OBVIOUSLY HAS BUGS. 9. After several months, I finally posted reviews to a couple of websites and FINALLY received a response. Cerebral has confirmed that my charges have been refunded and my payment method info has been removed from their system, but they have yet to confirm that they have deleted all of my private, medical, and personally identifiable information from all of their servers and databases. So the situation has improved slightly, but the low rating shall remain. 10. If this is the level of incompetence a potential customer faces when simply trying to sign up, I can only image the 'quality' of the so-called healthcare providers they promote.

I have had a hard time getting my prescriptions. The provider took me off my antidepressant even though I score a 23/25 on phq-9 because I also have ADHD and they wanted to increase the Adderall. Even then I have to go without medication while I wait for them to respond to the pharmacy when they write the prescription incorrectly. I told the provider that I was sleeping all of the time but he ignored me and then when I started getting help somewhere else he said I never told him. So basically calling me a liar. I am not a drug seeker, I am an ER RN that just wants the correct medication so I can function properly.

I signed up with cerebral yesterday where they never made it clear that my insurance is not accepted and hence I paid for the first month. Upon finding out within 24 hours that my insurance is not accepted I emailed the support team. They make you email multiple support teams only to tell you that it’s a subscription model and won’t return your money . Even though I’ve not used any of their services and cannot use my remaining month because I canceled it . It’s a ponzy scheme to dupe emotionally troubled people out of money . I will definitely be reporting this business.

Why do you charge before allowing to see if you are covered by insurance? I went on their site seeking help and ended up more stressed out than before. $130 dollars and then 300 the next month? Ridiculous, if Im struggling with mental health what makes you think giving you money will help with that? Please give me my money back or I will start spamming every social media account you have.

Updated: I do not see that I am able to change my star rating but I will say Stephanie made good on her word and has reached out to me with a full refund and apologies and has reached out to follow-up to see if there’s anything else and I would like to amend my review to say that customer service has turned the experience around with the refund. Thank you Upon research on the Internet I have found that people believe cerebral is a scam/dishonest and preys upon those who are seeking help or in a bad state. There was a misunderstanding of what the service provided, the wording was faulty and not clear upon initial sign up that there would be tele-therapy attached to this service. Only after sign up did I realized it was an additional feature for an additional charge. I was very clear in my customer service email on 10/25 that this was an accidental sign up, I wanted cancellation and the $30 reimbursement, but I was told I have to jump through hoops and go through a bunch of links the agent provided and work on my end to get this done and “see” if it will “be approved”? Now I am dealing with a second -in my opinion- fraudulent charge for $85 on 11/5 (why so soon after the 25th? ) when I am not using the services. In fact the account/profile has not even been set up. I will definitely be joining the masses reporting this to Better Business Bureau. REQUESTING FULL CANCELLATION, FULL REFUND OF ALL CHARGES.

I have positive interactions and experiences with my prescriber and counselor and the customer support but I have big issues with Cerebral and their way of doing this it has been more stressful than helpful

It's just good marketing and good social media advertising. The company itself is a poor service with limited availability, and seemingly no customer service. You call during business hours and no one picks up. You email them with an urgent complaint and no one replies for days. You can't get an appointment and they schedule you for one TWO MONTHS away! How is this any better than traditional in-person care? I don't know. When you break down the cost, it would be better to go to my in-network provider.