CerebralReviews of cerebral.com

While I loved the doctor and my treatment I was receiving. I find then company itself not great. I was getting prescription medicine for mental health for several months here and with no emails or not warning whatsoever my account was cancelled and my appointments all voided out. I contact customer service to find out why and ma told my account hasn’t been paid. While I have Medicare that I was told was paying my online visits and all of my invoices show “paid” I contact customer service and am told to activate my account I have to pay out of pocket the money even though I have insurance that shows it’s being in paid. I sent them all the invoices showing paid. I am on mental health medication that is very dangerous to stop it cold turkey without weaning down. This company doesn’t care about your mental health, only money. I can’t seem to get any assistance. I only get the run around. This of course is making my anxiety and panic attacks even worse! I am disabled. I have agoraphobia and can’t leave my home! I have a very serious mental health condition that I am trying to get assistance for and yet now am being suddenly taken off all medications no warning no emails no nothing!!! I would greatly appreciate if someone from this company would actually try to assist me in getting this issue I am having resolved and also fee this company should abruptly take people off serious mental health medicines and I also feel they should have sent emails if there was payment issues with my insurance. Not let me think all is okay for 2 months then cut me off and close my account with no warnings! It just doesn’t make sense why my invoices show “paid” though if they haven’t been. Something isn’t right here.

Cerebral will not provide the services paid for. I signed up on Oct. 28, 2021 for the "care counseling + medication" plan. Signed up for an appointment with a prescriber to start the process but that appointment was canceled by Cerebral without explanation and the next available appointment was 5 weeks later. After finally meeting with the prescriber on Dec. 2, the prescriber was surprised that I hadn't had a chance to meet with a care counselor. Now, Cerebral is claiming that I'm not eligible to see a care counselor because I'm using insurance (but isn't that one of the supposed benefits of the Cerebral service?). So Cerebral won't provide the service I signed up for, even though they have already charged me for 2 months of service. I called customer service but keep getting put on hold because they don't know what to do.

They charged me over $200 while my prescriber missed two sessions and my prescription medication was mistakenly just not sent. I received one bottle with the wrong qty and ran out. Before running out, I talked to my prescriber. She (and later their email support team) told me that "I have reached out to your prescriber about your medication and getting this resent as there was an error on our end. I will make sure it gets updated to FedEx 2 day shipping. I will let you know when it has been sent !" That was November 22nd. I never received the medication. Finally canceled and they still charged me for another month. When asked for a refund, they simply said no. So, I disputed the charges with my credit card. A class-action lawsuit is coming their way I'd assume. I will be sure to be one of the first to join the lawsuit for exploiting individuals with mental health problems to make a quick buck.

They don’t even deserve a star. This company is a total scam, they don’t tell you that they don’t have availability for an appointment for weeks yet charge you the monthly fee for no service? I canceled within an hour of signing up after seeing that I couldn’t get an appointment until some time in January. I understand it’s a subscription but how can you charge someone for a service YOU ARE NOT ABLE TO PROVIDE?! When I asked for a refund because of THEIR lack of availability they said it couldn’t be done. It should be illegal to charge someone for a monthly service that you can’t even utilize. Do not sign up with these people, they don’t care about people with mental health issues they only care about scamming you out of money.

I've been signed up for Cerebral for about a month and a half right now. To start, for my first appointment, I waited 30 minutes past my appointment time for my provider to log on (I have worked in healthcare and understand that providers run late sometimes, but the portal tells the client that they will have to reschedule if they themselves are 10 minutes or more past their appointment time when they log in). When my provider finally did log in, she didn't seem to thrilled to be there. After my appointment, she sent an incorrectly written prescription to the pharmacy and it took 3 days for it to be corrected. For my most recent appointment, I was checked in and logged onto the Doxy portal 15 minutes before my scheduled time. 5 minutes after my scheduled time, my appointment still hadn't started and I received an email that I had "no showed" even though I was still logged on and checked in. My care coordinator sent me a message asking me to reschedule which I responded to right away stating I was logged in and confused why my appointment wasn't happening. It's been over a day and I'm still waiting for a response back from anyone. The provider has no availability whatsoever and I'm running out of my prescription. I even tried calling the support line multiple times but it holds me in the queue for 10 minutes and then goes to voicemail. I'm very bothered by the "care" I have received because it isn't care at all. I feel dismissed and taken advantage of as a client. I was so hopeful that this would be the answer I needed to receiving assistance for my ADHD with my busy schedule, but it has turned into being more of a frustration than anything. If this is the level of "care" that continues, I absolutely will not be continuing with this service.

I was recently informed my account is being cancelled, without any notice from my prescriber. I am not sure why it is being cancelled, I have been doing great on the medications they prescribed to me! I am scared to be without these medications in the future and I’m not sure what else to do. I have recently reached out to my care coordinator and called customer service, but I have not heard back. Will my remaining prescriptions be able to be refilled? I am going to run out of my first months supply before the end of the month and be in worse condition than when I started.

I signed up thinking this would be helpful for my anxiety and ADHD. I have taken meds for this for a few months and it was working, now since changing to Cerebral I can not get a hold of anyone! My Rx was supposed to be sent to my pharmacy and they have yet to receive it. I am now out of my medication and having serious anxiety! I have messaged online and called...No one responds! Wish I would've stayed with my previous online platform. This is terrible customer service.

Impossible to cancel. I was overbilled repeatedly. Filing a complaint with the NY Attorney General