CerebralReviews of cerebral.com

I signed up for Cerebral after running into roadblocks getting care from my regular insurance plan. Seemed way more straightforward, in theory. Signed up and immediately scheduled two intake appointments over the next two days - one for a prescriber, and one for a care counselor… sadly, my prescriber never showed up to her scheduled visit slot, and my care person cancelled the meeting without explanation. I was able to reschedule the care meeting, and my second person and I DID have a good session… unfortunately, even after explaining the prescriber issue, they tried to set me up with the same person as before (who is never seen yet), over a month later, instead of someone else with earlier availability. I’m not even fully onboard yet, and this ride has been WAY too bumpy. Maybe they’ll iron out the kinks eventually, but unless things get markedly better in the next day or two, I’m going to have the whole thing refunded and try something else.

EDIT: since writing this review, I still have not recieved my medication. There were several excuses given to me as to why this is happening. First because there was communication error between them and the pharmacy...then it was because my weight wasn't put into the chart....then it's because the initial prescription is always more complicated to fill...then my prescriber won't be available for a couple days. I thank God that I was not on any meds currently that I needed them to fill. They are playing a very dangerous game. I had no issues with the way the prescriber treated me but I am done. I'm glad I made this first step because I had the confidence to set up an appointment with a new psychiatrist and therapist that is in my area. Cerebral was a waste of time for me thus far and have zero faith that they will be correcting my issue. I will be canceling and if there are issues with that I have no problem reporting them to the better business bureau. I'm home from work for a couple weeks and have nothing but time to make sure this is dealt with correctly. I am very happy that I didn't let all of the negative reviews deter me from giving cerebral a try. I felt like I had nothing to lose. The prescriber I had a video call with was on time and she was very attentive. I really felt heard, she was not rushing me and let me voice everything that was on my mind. She offered some feedback and just was truly pleasant. She told me she believes i would benefit from medication and she listened to my concerns about it and made sure i was comfortable with the one I will be trying first. She asked me if I wanted to have my prescription mailed through cerebral or sent to the pharmacy. So I should be able to pick up my new prescription today. Everything went smoothly thus far and I'm happy I made a first step. Anyone who reads this, please know that everyone's experiences are very different and my experience so far has been easy and very positive.

My therapist was great! My first prescriber was great. Due to an issue/glitch in the system I can not longer find this person. Had to meet with a second prescriber who couldn't find the original prescribers notes, was very judgmental, didn't know or understand the metabolism of the medications she was prescribing, and didn't seem to understand the physiology of the different neurotypes... not happy.

I signed up for the app and a week later had an appointment with a provider. 15 minutes before my appointment the prescriber canceled on me (It was Easter i can't be too upset) they got me in 3 days later. My provider was extremely genuine, compassionate and non dismissive. Listened to my desires and the way that I wanted to be treated. The entire care staff and support in general is amazing. ____________________________________ The issue however is the atrocious lack of logistics and management. I was prescribed on the first visit with my prescriber however my medication got stuck instead of going to my pharmacy. It took over a week of daily emails, instant messages and phone calls to escalate to where my medication has now arrived at my pharmacy. This caused me a lot of undue stress as I wasn't anticipating it and was in need of relatively urgent treatment. -----------------------------‐--‐------------- Looking past the infrastructure and growing problems they are experiencing, I think they have an opportunity to change the way we approach mental health, encourage medication therapy when necessary and holistic CBT style methods when not. I would not say they are a pill mill. They do their due diligence and check your states PDMP to ensure you are not simply a drug seeker. As someone who has a plethora of mental health disorders and my nearest available physical clinic within 100 miles and booked out into 2023 I would say they have likely saved me a lot of suffering. The price is steep but if you don't have insurance it's the same cost as an in person therapy session twice a month. I would love to give them a 4-5 star and my rating my change down the line as I continue my care with them. For now however whomever handles the operations needs to enroll for their PMP and a Business Analyst class. TLDR: I would highly recommend Cerebral, just understand that with any startup you're going to have growing pains.

the bump your appts at their covieience.

The provider turnover must be really high. Within one month I was scheduled yo see at least three people. Both therapist and prescriber. They had problems getting my prescription to the pharmacy on time and I was without it without a taper down for at least a week. It really seems like it could be a good process but they need to retain people and maintain a process with patients. I had to five pharmacy information at least three times to the care coordinator.

I had an appointment this past Saturday with a therapist and it was fine. Things got super confusing after that. I was scheduled for an appointment on the 18th of April. On the 11th of April (after my initial appointment) I was sent a message stating that the Cerebral therapist could no longer see me because I was seeing another counselor. This other counselor I am seeing is for something different than what i was seeking out Cerebral for. Now all of a sudden, I received this message today on the 15th stating that I had an appointment with the Cerebral therapist. It was actually scheduled for the 18th but allegedly cancelled because I am seeing another counselor. Which is it? I'm supposed to see the therapist on the 18th? Today? Or not at all? I don't trust the services at this point because its apparent to me that client's aren't taken that seriously. I will not be recommending to anyone.

I loved cerebral. Loved my prescriber and my therapist but I have been trying for weeks now to get into my account or to be given a refund since I downgraded my account and have been locked out due to a technical issue. It's so upsetting and they have a I don't care approach and a I don't know attitude but they continue to make excuses and leave me hanging. This is not acceptable. If anyone starts a class action law suit on them I will for sure join it! How is leaving someone for weeks not knowing what is going on and missing appointments good for them? Its not! Do they care? Nope. My suggestion is if they have your card on file. Cancel it so they can't charge it anymore since canceling with them is so hard and fixing someone's account is even harder. Oh and I was told if you change your plan the day after or of charging it messes their computer system up and that's why you are locked out and they have no idea how to fix it! None! But hey let's keep charging and stringing them along. Sure why not?! So disappointed. Only reason for the 2 stars is because I loved my team but the customer service and technical team there is bad! 1 star for them. Oh and I am still locked out of my account. Have missed 3 therapy sessions and all and they don't care. My prescriber appointment is today and I bet I miss that too. Thanks cerebral for caring about mental health! Yeah ok!