CerebralReviews of cerebral.com

I had an issue that the first therapist I saw had zero experience. So I spent my first 2 sessions watching/listening to her on the other end google different resources for me. 1/3 to half of our sessions were silence while she was doing things on her computer. She then referred me to another guy who talked to me about various miscallanous things and barely asked me about my issue. I spent 3 sessions with 2 different therapists and received no help. THEN, when I wanted to cancel my subscription, it was 3 days past the auto-renewal, had not used any cerebral services, did not plan on it for the next month, and still was charged $365 and employee was unable to process a refund. I spent a ton of money and literally got zero help. These therapists seem like they are amateurs. I would FOR SURE seek help from a place that is more professional

I had a very negative experience with Cerebral. My first 3 sessions with my counselor were pretty good, but at the fourth she made me feel extremely uncomfortable and refused to listen to me about how I felt. I left the session early I was so upset. The nurse practitioner was not much better. Both times I saw her she refused to turn her camera on which is suspicious to me. I am hard of hearing and need to see people's lips. Then she refused to refill a prescription I had been on for 10 years because she wanted lab work, which she only told me the day I ran out. I have never needed blood work for this medication, but she refused to prescribe without it. I took off work to get the lab work done and turns out she never sent the script at all! Now I don't know when I will have my medication again. These people are incredibly incompetent, hope alternative services are better.

The first month was great, then I hit pause. I had requested pausing for a month. After a month with no reminder, no email, no invoice, no texting they charged my card. When I reached out about it they refused to refund or work with me. So I have to schedule. By this time my month is half over and it looks like I won’t be able to get what I paid for. I’m pretty disappointed in their refusal to work with me, it feels predatory and short sited on their part. I do like my therapist but sadly won’t be working with this company and their poor practices again.

They are a scam, they took my money, provided zero services and refuse to issue refund. $400 down the drain, and their providers don't work in network with my insurance despite advertising that they do.

Scammers They do not provide mental health care, prescriptions or anything. Waste of money!

A few months after my brother passed I was hit the fact I needed help. So this is where I turned. It was horrible and I wouldn’t recommend it. They didn’t diagnose me with anything just asked questions and sent medication. I thought cool I’ll talk to a therapist or someone but I had 1 full meeting with her. It didn’t even seem like she was listening to what I was saying. She offered nothing but asking if I would start a journal. By the next meeting that was the only question she asked. If I had started the journal, when I told her no she said well we have nothing to talk about. And ended the chat. Like what???!?? Aren’t you supposed to help me work through my issues? Not just opt out because journaling may not be for me? I prefer to talk things through with someone but she didn’t even want to listen. And the crazy thing is no one reached out to ask why I wasn’t speaking to a therapist. No one reached out after they sent medication to see how I was doing on the medication. No one even knew I quit cold turkey. No there was one survey sent the day after I submitted my information about the process of submitting my information. That was it. I WOULD NOT RECOMMEND.

DON'T USE THIS SERVICE. Prescribers are not properly equipped to do mental health care management - and that may not be obvious right away. But when dosages stop working or wane off in effectiveness, if side effects are experienced - they don't even ask questions. It's just do you want a higher dose or do you want to switch to something else. They don't actually care what's going on or how your meds are affecting you, they just want to get through the 15 minute appointments as quickly as possible - most of mine were 10 minutes or less. And that was after going through a few prescribers on cerebral that were just awful. In November of 2022 they cut my therapist without warning me - something that affected thousands of cerebral therapists and Cerebral never even really made a statement. Just put a hard stop to the therapist client relationship we had cultivated over the last five months. It was devastating. They didn't care. They DON'T care. You're a paycheck to them and they do not give a crap about mental health and people struggling. My therapist was great, but I wouldn't trust the platform to keep them with longevity. Cerebral itself ruins any positive aspects of the service. My last billed month I did not utilize any services, but due to their billing policy I was not entitled to a refund. Oh and when I did cancel, they offered me three months at 30% off which was an insulting slap in the face. If I could give negative stars, I would.

The provided I was connected with for my initial appointment was awful and nearly unable to communicate in English. After exhaustive effort on my part to communicate my problem, the provider let me know that they were unable to help me. Totally dissatisfied, I asked my wife to cancel the subscription. 4 months later, I discovered that this was not completed and I have been billed $100 per month for 4 consecutive months without using the service a second time. I called billing to request a refund which was completely refused. I believe that is a scam and a predatory practice. They can see that I have not used the service since February, and have been billed for no service whatsoever, and still refuse to provide a refund of any kind. They also refuse to allow me to speak with anyone beyond and offshore call center employee. I will advise against this service until the day I die.