CerebralReviews of cerebral.com

THE WORST EXPERIENCE OF MY LIFE!!!! FIRST OF ALL THE PAYMENT IS VERY UNCLEAR BUT THEY DO THAT ON PURPOSE BECAUSE THEY DONT GIVE OUT REFUNDS! THEY SCAM YOU BY QUOTING SMALL FEES, LIKE $30 AND $7 WHEN REALLY THE COST ID $109 PLUS A $30 SUBSCRIPTION! I CANCELED THE NEXT DAY AND EVEN THOUGH I DIDN’T USE ANY OF THERE SERVES AND CANCELLED LESS THAN 24 HOURS OF PURCHASE STILL MO REFUND! THEY ARE SCAMMING PEOPLE BY QUOTING INCORRECT DOLLAR AMOUNTS! LITERALLY STEALING MONEY FROM PEOPLE I WILL BE REPORTING THIS TO THE BBB FVKING THIEVES.

Terrible experience, therapist canceled on me the night before the appointment. Would not recommend

Several attempts to contact my care team and days go by without any reply. You will deal with multiple people who have no clue about your file or case.

Just like many others who gave this 1 star reviews. I’ve only been on cerebral since November. I got charged 240 dollars out of the blue, I contacted support to ask why I got charged more than 2x the amount I paid for and I was told that I changed my plan when I know I didn’t. I sent screenshots of my plans but the agent just wanted to have a back and forth banter with me instead of helping me get my money back. On top of that they’re still going to charge me an additional 85 within the same month. The reason I signed up for these services was to help out with my anxiety and depression, instead you guys are giving me more anxiety, I’m now 240 dollars short and that’s causing more personal issues.

Awful experience. My counselor barely spoke English. I couldn’t understand him. When I asked to change counselors with my medication provider she told me ok. This never happened.. my medication specialist would only prescribe medication she thought wouldn’t work. I told her exactly what I needed but she continued me down a path of paying more money for negative results. I told her I was done feeling weird and having stomach problems from the meds she wanted to give me. When I said I wanted the medication I needed a couple months later she told me I wasn’t allowed. So here I was paying a lady a load of money for negative results and no counselor I could talk to. I am very very unhappy with my experience. I think this company prides itself on stealing your money and when there done they drop you with no results.

I will be escalating this matter. Within a matter of 10 minutes, this company managed to take payment of $139 from me, all before setting any type of appointment, or approving my ID. I assumed they serve anyone in the US/Canada/etc but my ID is Canadian and their site wouldn't take my ID. This is all before you actually pay anyone to do anything for you, money taken. When I realized they wouldn't be able to serve me because they won't accept my ID, and also because they don't provide the full scope of what I needed anyways, I cancelled. Within 24 hours. Again: site won't take my ID: No appointment made: Money is nearly the first thing they take. Any other site of this nature would refund you fully when they have not done anything at all to your benefit; it was my effort that went in to this, not theirs. At an in-person clinic, they would not take your money up front nor keep your money when you rightfully cancel (ESP if you hadn't even made an appointment or had been set up with a therapist!) It's not like I cancelled On anyone; I literally signed up, gave payment info to go through their process, and they're trying to keep my money minus a piddly partial refund. Tell me what is it that you're charging me $100 for that you won't refund me? This is unethical business practice. It's blatantly wrong and gross. In their "Policy" they say, they state these terms (what: that when you submit payment information, they'll just gladly take it without due cause?). I think they bank on people wanting to sign up for therapy/having needs met, who likely don't read their already corrupt policy, and this is some of how they make money. It's disgusting. I'm sick of these tech companies acting like this is how business practice should be conducted. Better Business Bureau will be aware as well. All I want is my money back.

I was apart of this for about seven months and had at least four different providers. Every provider did not seem to read previous notes in my case as I had to go through the same questions each time I switched providers. Each provider would alter my medications then leave without explanation. There is no communication about treatment planning. The final straw was when they decided to cut off insomnia medication “cold turkey.” There was no discussion about this happening. They also sent the wrong dosage of my medications to my pharmacy constantly. I would not recommend using this company at all

Pretty much scam advertising. The "prescriber" dr appointment that is not immediate once you are already charged (had to wait 2 weeks) cannot actually prescribe and tells you they can escalate your appointment to another doctor but you have to wait for someone to contact you to make another appointment. Absolutely horrible thing to do to people that need help. I am grateful my situation is not severe, I am very concerned for those seeking help for more severe mental health issues.