CerebralReviews of cerebral.com

Cerebral is a rip off. They charged me $325 just for me to find out there were no therapists available- how can they charge for a service they can not provide. I requested cancellation and then got charged again. When I tried to call to talk to someone to get this taken care of there are no live people available. So far I have lost $650 for nothing.

I unwittingly signed up on the website. I did not receive any services, however Cerebral still takes seventy five dollars out of my account.

What a scam. As part of the sign up process you have to pay for the first month before you can see available providers or schedule an appt. That should have been a red flag. Turns out there was only one provider and the first appt was 6 weeks out so I immediately sent a cancellation email. They charged me $14.95 for that. After complaining I was told it was a subscription service and there are no refunds (even though I never actually completed sign up). Eventually they agreed to refund $4.35. What a joke. Stay away.

I am deeply saddened and disappointed with my experience at Cerebral. I believe it is unacceptable to pay for services I was constantly being denied. While I was extremely distressed with my struggles to secure a Care Counselor, I stuck around for my Care Prescriber and the hope that my insurance would ease the financial strain. Unfortunately, both of those factors were rendered irrelevant as Cerebral does not accept my insurance and my Care Prescriber is no longer in that role with the company (as of 01/03/2022). I'm devastated and now left trying to find care locally in the midst of this pandemic. I will, for sure, run out of one of my two medications and just hope that I find care before my other one runs out. This has been an awful experience for me overall. The excellence of my Care Prescriber and the results of the medication regime are now overshadowed by everything else. I had Cerebral for 4 months and had a total of ONE Counselor appointment. So, I got my medications but did NOT get the counseling I needed. I went through THREE Counselors. Either Cerebral would tell me my appointments were canceled due to "unforeseen circumstances" or the counselors would have terrible availability. The one and only counseling session I had was horrible. The "Care Team" and support do not listen to you and will glaze over important questions and statements to give you an insufficient answer. Just don't even try it. Not worth it. UPDATE: I'm writing this to be completely transparent with all viewers. After seeing this review, Cerebral reached out to me and eventually offered me a refund to set things right. I am satisfied with the refund I will receive and believe it to be fair. However, I do not take back any of my words in regards to my experience as it was truly distressing for me.

Complete scam, they charged me immediately before I was even able to set up an account. I had emailed them since there were problems verifying my ID with the biometric scan (Face ID scam basically) to pause the subscription and refund me so I wouldn’t be charged since I literally COULD NOT EVEM MAKE AM ACCOUNT. They had emailed me back immediately saying it was a technical error, but nothing else about my request to pause and refund my membership, even with repeat requests, and even asked me random questions that weren’t related to my original request, like what email I would prefer?? What?? One day before the renewal date they send me a form to complete for cancellation, saying that they can’t refund fully but can give me a 30% refund per their policy… which includes having to contact them a day before the renewal date and following the steps needed to cancel. So ridiculously dishonest and this company is a scam. I went on their Ig to check for legitimacy and if other people had issues with this, turns out my friend was following so I asked her about the experience. They diagnosed and prescribed her completely the opposite meds she needed, depressants instead of stimulants (she had psychiatrist before and also is currently in pharmacy school) and told me she thought they did that because the meds given to her were ones that needed to be taken more long term and stably, hence needing cerebral long term and stably… Anyways, they sent me their policy when I complained again and I wrote back that I should still get the fully refund since I did write/ask through email much earlier than 1 day before membership renewal date. This company is a scam, definitely skip it, they are just looking to make money quickly and don’t care about their clientele, and worse, are taking advantage of those with actual needs.

Staff are overwhelmed by the amount of people they have to serve and the lack of availability. Staff has forgotten to prescribe meds and have taken numerous days to get back during emergencies with medication. This app has the capability of seriously hurting a vulnerable population.

TL;DR Cerebral has sketchy business practices and a disorganized, impersonal, and useless customer service team, and they will continue to charge you monthly fees after you cancel. Cerebral sounded good in theory, so I signed up for a promotional trial for a month. However, I never even got to speak to a real therapist. I was forced to select from a list of providers when only a name and photo was supplied -- no background, no bio, nothing. The first one I chose showed up over 10 minutes late to our meeting and immediately said that she actually couldn't "treat me" because I lived in the wrong state and she'd refer me to someone who could "give me drugs for my anxiety." What?? I was just trying to get basic therapy -- how did Cerebral get to diagnosing me with anxiety and offering me drugs out of nowhere? When I wrote the Cerebral support team asking why on earth they would be forcing drugs on clients they hadn't treated (and other questions about their practice), I just kept getting canned responses that were obviously copied and pasted from an FAQ page and had nothing to do with my questions. They then, without asking me, selected another provider for me and booked a time slot that didn't work for me. When I tried to reschedule the time they had forced me into, that provider had zero openings for the next 2 months. On top of that, if you want to change the provider you've been given, you have to write to the support center again to get randomly assigned another. Even worse, I googled the provider they tried to give me and it was a marriage counselor. I am single with no children. After a week of going back and forth with them, I canceled Cerebral services. I received an email confirmation confirming I canceled. However, in the following weeks I kept getting emails from Cerebral saying I had "missed appointments" and they wanted to "follow up with my care." Alarmed, I wrote to the Cerebral team again making sure I had not been charged for non-existent visits and that my account was canceled. They assured me it was canceled and I had been charged nothing extra. Of course, when the following month arrived, Cerebral charged my credit card for another month of membership. This company needs to be shut down. DO NOT USE THEM.

I signed up and paid $80 with a holiday pricing discount. The first week I had no response from my therapist after writing about the issue I was going through. The next week, my therapist scheduled a video chat, only to cancel it the day of, citing that her license would not allow her to take another client in my state (Texas). Then suddenly my support counselor disappeared and I was given someone else who never responded to my inquiries. I tried to sign up with another therapist but could not. I contacted customer service 11 (yes eleven) times. Each time was an automated reply with no help. I called 3 times and spoke to someone once. I asked for a refund because I had not received any services from Cerebral. They refused UNTIL I let them know they had not followed what was promised to me for the money I paid. I wasn't receiving any counseling and no other services were offered. Finally, after a week, they returned $24 to me. It's better than nothing, but what an awful experience for someone who was already depressed and having anxiety. This is not a helpful company and could further damage your mental state.