CerebralReviews of cerebral.com

Cerebral has automatically changed my provider and rescheduled appointments without my request 3 times. They keep pushing back my first appointment so that the month will be over before I see anyone. You can't get anyone on the phone. A different person responds to every email. And I still haven't seen anyone.

SCAM. ZERO stars is most appropriate when they failed to send in my RX for the 5th time in 7 months, and yet again provide zero help or support. It's been 5 days since my appointment and my extremely necessary medicine hasn't even been sent to Walgreens (who is apologizing profusely and trying to reach my cerebral provider with no success).

Booking an appointment is a nightmare with this service. I shouldn't have to message the support team every other time I need one. My partner just paid for the service, before you even complete the intake, but after payment is due, Cerebral requires a US or UK ID, and takes nothing else. They don't disclose any of this until AFTER payment is already made. My partner has a Canadian Passport, which is a valid photo ID everywhere else, but this service apparently. We are in the process of fighting for a refund.

Update: Even after canceling they will try to snake you and take money out of your account. Even having evidence and a paper trail of canceling they will charge your account and have the excuse of “you didn’t submit a cancellation form.” I have a paper trail of emails back and forth about it and even a review on trust pilot about the cancellation. I have multiple emails to multiple people about it and not one person mentioned a cancellation form but proceeded to say my account is cancelled and got a refund proving it as well. Do not trust this company they are snakes taking advantage of the covid crisis. OG: They will take your money, schedule your first appointment a month outside your first month or the very last day Before. You will complain and they will find you another provider. The new provider will cancel on you the day before your “first” appointment. You will want to cancel your membership and request a refund. They won’t try to keep you because they could care less. They will steal your money and only give you $9 back even though you didn’t receive any kind of service except time wasted and hopes crushed. Your mental health will worsen and you will have more trust issues with getting help. Do not trust them.

I have spent the last 4 days trying to get ahold of my “Care Counselor”, “Care Coordinator”, prescriber and even Cerebrals corporate office for help getting a prescription transferred. This isn’t a difficult thing to do, it shouldn’t require 4 solid days of phone calls to accomplish. My pharmacy is inside of a grocery store that is currently on strike so I’m unable to access the pharmacy. I sent messages asking for my prescription to be transferred to a different chain 2 days before the strike started and 4 days before I ran out of medication but never heard a word from any of these people who claim to “care”. I’ve come to learn that other qualified individuals within the company will not step in to help if they also cannot reach your “team”. Should your provider take a vacation or sick day you will be left dangling out in the wind to just figure it out. Telemedicine is a great concept but it allows for very little communication or accountability. If you like your mental health care to be provided by people that will actually care about your mental health, stay away from this company. The won’t be there when you need them but they’re always available to collect your money.

If I can give this app and company a zero i would so I started in the of last month. But don't my stupid ess I didn't read the reviews before I did do when I started the progran was $30.00 a month plus $50.00 for my medications. The first time I worked with them it took a few to get my medicine but I gave them the benefit of the doubt I just then then on the 9th of this month late mind you they charged me $85.00 I messsge dthem back to cancel my service becasue I had insurance they don't take. Because I could cancel my membership myself they dont let you I texted them and they said that my bill is $85.00 because that was special well they craged me that plus it took another week for them to even send my medication I'm already out then they charged me another $50.00 for my medine which will not get here in time period and in just got fired from my job because of my health. I'm in the middle of a lawsuit with my job. Do not work with this company they are truly going to hurt someone bad. Please whoever sees this needs to take them out of service mental health is no joke and they are playing a dangerous game..

When I signed up for cerebral I chose the medication + therapy option because I was really excited to meet with a therapist (I specifically wanted someone with a PsyD or PhD, which they made seem like would be available with this option). I chose the more expensive option for this purpose. I then fill out my information to find that there are ONLY 2 therapists in my state on the app and that neither of them have availability that works for me and neither of them are PhDs or PsyDs. I was a little bummed, but I thought "no big deal, I will just switch to care counselor + medication". So I immediately emailed telling them about what happened and they said they would not refund me the difference between care counselor + medication and therapy + medication. Even though I did not use any of the therapy services and I emailed them immediately. They are in it for the money, 100%. They would rather lose me as a customer and keep my extra cash than make things right by letting me switch my membership and continue to be a customer. I am appalled with this company that claims to care about mental health. I asked my customer service representative if I could speak to a supervisor about this issue and have been ghosted for 3 days. Do not trust this service.

Update: They reached out to me and actually looked into my claim. They acknowledged that my appointment was canceled for no reason and understood my frustration. They did end up refunding the whole amount I paid … just waiting for it to go through. Please use another service! I was patiently and happily waiting for my appt which was weeks out but I was ok with that. The day I signed up, I entered in my insurance information and it wouldn’t take it. So, I paid for the introductory rate they were offering and thought once the plan was set up, I could try my insurance again but was totally ok if I had to pay out of pocket for this service. The day before my long awaited appointment, the service cancels it and ABSOLUTELY no explanation as to why. I request to cancel my subscription because they have not and are not able to provide the services I paid for but they say “ As outlined in our Terms & Conditions, which all our clients agree to during registration, there are no refunds granted regardless of whether any services were utilized. We’re a subscription-based service, so clients are paying for access to all our services and features.” So basically, pay them all you want for a service you are expecting, they don’t have to provide you with any of their services and still take your money! That to me is highway robbery! Taking advantage of people who are desperately seeking out help … lure them in with a promise, don’t fulfill their part and take off with your hard earned money. Hmmmm, why aren’t people who run this company in jail??? 🤔 I highly suggest a bunch of people who have been ripped off by them get a lawyer! Their “terms and conditions” should just say “You agree to not get any services from us while we continue to charge you”. At least that would be honest.