CerebralReviews of cerebral.com

Response from CerebralJan 24, 2022

Hello, thank you for taking the time to share this with us. It sounds like there could be a technical difficulty here that we need to look into so that you can get scheduled for your appointments. I know that it can be really frustrating and sincerely apologize for the inconvenience. Please feel free to contact me at [email protected]. I'd like to do what I can to assist and hope to hear from you soon. Best, Stefanie H. Cerebral Coordinator

Response from CerebralJan 24, 2022

Hi there, thank you for taking the time to write in with this feedback. It's disappointing to hear that you have not received the support you were looking for, and I want to ensure that you're fully heard. I encourage you to reach out to [email protected] and ask for me so that I may look into this further. I look forward to hearing from you soon. Best regards, Stefanie Cerebral Coordinator

Response from CerebralJan 24, 2022

Hi Ariel, I appreciate you taking the time to share this with us. I apologize if we were not able to best support you during this time, especially since you took such an important step in reaching out for help in the first place. It is certainly disappointing to hear, and I would like to do what I may be able to do to assist you in this. Please reach out to [email protected], or you may respond directly to TrustPilot's request for more information. I look forward to learning more about your experience with Cerebral and supporting you in whatever capacity I am able to offer. Kindly, Stefanie Cerebral Coordinator

Response from CerebralJan 21, 2022

Thank you for taking the time to share your feedback with us, Megan. I know how important it is to get prescriptions filled on time so I apologize for the delay here. I can see where your medication delay would be concerning. I would be more than happy to step in here and see how I can support you. You can reach out to me by contacting [email protected] or responding to Trustpilot's request for more information. I look forward to speaking further. All the best, Meagan - Reviews Coordinator

Response from CerebralJan 21, 2022

Thank you for sharing your experience, Wendy. I am sorry to hear you did not have a positive experience during your time with Cerebral. If you insurance was in-network, those visits would be billed to the insurance that you had coverage under at that time. I would be happy to look into this for you and see how I can support you here. You can reach out to [email protected] or respond to Trustpilot's request for more information. All the best, Meagan - Reviews Coordinator

Response from CerebralJan 20, 2022

Thank you for sharing your experience, David. I can understand where this billing issue would be concerning. We do have several plans, all with their different pricing so I would be happy to look into this issue for you and see what happened and how I can make it right. You can contact me by emailing [email protected] or by responding to Trustpilot's request for more information. I look forward to talking further. All the best, Meagan - Reviews Coordinator

Response from CerebralJan 19, 2022

Hi Chris, thank you for taking the time to share your feedback. I can definitely understand the importance of getting your medication on time and know that this must be distressing for you. We'd like the opportunity to make this right and would love to connect with you further. Please take a moment to respond to TrustPilot's request for more information or you may reach out to us directly at [email protected]. We look forward to assisting however we can. All the best, Stefanie Cerebral Coordinator

Response from CerebralJan 19, 2022

Hi there, we appreciate you sharing this feedback with us. I'd like to look into this further to see if there may have been a technical error that occurred here. In any event, I can understand how disappointing it would have been to not have your scheduled appointment and do sincerely apologize for this experience. We'd like to correct the situation however we can and encourage you to reach out to [email protected] for us to connect further. You may also leave your information for us to get in touch with you by responding directly to TrustPilot's request for more information. We look forward to supporting you. Kind regards, Stefanie Cerebral Coordinator