CerebralReviews of cerebral.com

When I had my appointment, the provider was over 15 minutes late to the appointment. The provider did not give a full assessment like I have experienced with more reputable companies. Fortunately, I have been diagnosed with me condition for several years and knew what medication I needed. If you are looking to receive medication only, you better immediately cancel the subscription to the service or you will be automatically charged for another appointment that you do not need and Cerebral refuses to refund. Overall, the experience was incredibly poor with customer service and the professionalism of the providers. I would recommend going with another online service.

they just decided to no treat me anymore, and told me was better if I see somebody in person. knowing i don't have insurance. they didn't give any instructions if keep taking medicine or not

Their customer support is terrible. Impossible to get responses and they close conversations without helping or allowing you to respond. Major waste of money even if you get a good provider, the IT/support teams suck universally.

After considering the various offerings for this type of service, I went with Cerebral. The company gets you to sign up for a membership claiming they give you 10 mental health professionals to choose from- but it doesn't disclose that its professionals are actually all nurse practitioners - 9 of the 10 didn't have any relevant experience with mental health to put on their profile qualifications. I think my mental health issue was straight forward and I lucked out with a knowledgeable NP however their have been various issues with Cerebral that if I'd known I would have kept looking. - initial visit with your provider is only scheduled for 30 minutes when you are expected to explain your history and current situation and talk through solutions - this is unfair for both provider and patient. This should be an hour. - Scheduled calls that I received 4 reminders about via email and text never showed up on my "providers" calendar. So I was left waiting for almost an hour for a call that never happened... when I contacted customer service I barely got an apology - You as the patient can't reach out to your provider with any questions and if you can't get an appointment with them you are on your own. Customer service takes up to 2 days to get back to you with any questions or concerns - I had one regarding medication. -Required progress evaluations are not where they are supposed to be - you don't even know you need to fill them out - I had to fill all 3 of mine out in the 30 slotted appointment minutes with my provider waiting on the other end as she directed me to 1 of 3 places it could show up in my profile

After canceling my account 3 months ago after having a less than pleasant experience (trying 6 medications in 6 months) my account has been charged all three months. When I log in it says my payment information has been deleted and my subscription canceled. Yet I'm being charged, with no response from cerebral. I would like to edit to add that as of August 21, 18 days after the last time, they tried once again to pull $99 from my account. When I contact them they ignore me but take time to respond to a review?

I used Cerebral before and wanted to come back. I went back and forth on price and plans and decided on a plan. I was quoted the same price by two reps, but when it came time to activate, the price was pulled back and I was told it was only for new customers.

They keep billing me when I asked them to stop. I no longer use there service and they know that. I canceled the service and they keep billing. Now I have bad credit because of this company. DO NOT USE!!

If could give 0 stars I would. I canceled my account the same day it was made, never had an appointment, got a CONFIRMATION that it was canceled, and yet here I am WEEKS later and it was never actually canceled. I am being refused a full refund because I "utilized my account " even though I NEVER RECEIVED ANY KIND OF SERVICE. Do not use this platform, it's a scam.