CerebralReviews of cerebral.com

I signed up for cerebral about three weeks ago (mid Jan) after intial onboarding I was told I would get a follow up to assigned a therapist, it never happened. I logged in (which worked at the time) and sent message inquiring what was going on. I did get a response back but in that same response the coordinator told me that they would get someone assigned and that after looking at my account I could upgrade to the next level for no additional charge. So I followed her link and it took me to billing page which went from 85/month to 325/month. I thought this might be an error so i clicked ok. My discover card was immediately. I was not happy so i called right away to ask what was going on. I got the run around for days so I finally sent a message and a rep emailed me back. I explained the situation that i have not even got to use the service, for weeks no response now I am being charged additional monies for a service I was told was no charge. I asked him to cancel my membership, he said he could not but he would send me cancelation form and another department would get back to me. To make a long story short I got a response from that dept and they said its to late I agreed to the service and they bill in advance for service (which I never used) and on top of that cancelled my account. I can neither log in to the app or online as it says invalid credentials. I sent password request and emails to the company and no response as of yet. I feel swindled of money and time when in good faith I trusted cerebral but obviously they are not going to do the right thing.I opened dispute with discover but they are requesting the documentation of my communication with cerebral which is all inside the app(that I cannot get into). Vendor not returning emails nor can I reset or log into app. How is this service for something they charged me for cancel me within a few days of me asking and take my money for services never rendered? terrible terrible business!!! I was cheated out of 296 dollars that i was not ok with spending to use service , that i never got to begin with. I don't mind paying the initial consultation as I did speak to an onboarding agent a few weeks ago but that is it. Simply not right and a sham if you ask me.

On February 1, I signed up for online mental health services through Cerebral. I had an online video chat with a prescription provider on February 8, which felt rushed and dismissive. I did not feel good about their services so I decided to cancel. Since I could not cancel my account on my own, I filled out their official cancellation form via their website on February 9. I also called their business telephone number and was informed that I could not cancel over the phone, that it must be done online, despite being on the phone for over 15 minutes with a staff member and being denied access to speak to a supervisory staff member when I requested one. They said they would “escalate” my case, but nothing has been done since. I reached out and sent a message to their Care Team via the website and expressed my wish to cancel, along with an explanation, on Thursday, February 10. I have received no communication from them since that time, except spam emails asking me to rate their customer service. I do not wish to get a refund for services rendered, but I want to officially cancel my account before I am billed again next month. No company that markets themself as a mental health service should make it this difficult for their clients to cancel. This is not good business practice and feels extremely shady. I have filed a report with the BBB. Stay away from Cerebral, their communication and customer service is horrid.

No providers, all rushed and past generic.

I signed up and was told that there were no providers in my area. So I paid to make an account, just to be told I couldn't receive services that met my needs. I was offered a "partial refund" of $9. Totally scammed by this company! How can you take people's money before you even know if you can provide the services you're advertising? I don't know how this is legal.

If you're thinking about doing Cerebral Don't. I did it and had a horrible experience. The person assigned to my case was completely insensitive and unprofessional. I called and canceled the same day I had the appointment and THEY STILL BILLED ME! They make it nearly impossible to cancel in the first place and after filling out 3 cancelation forms and calling twice I thought it was taken care of. Well turns out that meant nothing as I had a charge on my account this morning. So after 15 minutes on hold I was told my account was "in process of being canceled" and I won't be getting refund for 3-7 days. I can't belive a company that is supposed to help with mental health issues takes advantage like this. I am beyond frustrated and will advise anyone and everyone I know to never use your service.

Don't use this service. I signed up thinking that I will get a quick appointment. Earliest appointment I managed to get was 2-3 week ahead while they made me pay for the whole month. Cancellation is terrible. They don't refund your money or let you cancel easily. DO NOT USE!

Dr never called me back

It's very easy to join online. It's impossible to cancel. Joining is a click of the button; cancellation is an email that's never responded to. I did speak to apparent clinicians, who claimed to have prescribed medication. The prescription evaporated. The "counselor" is unable to discuss medication, and will suggest that you get a meditation app on your phone. Edit: Note that the response from Cerebral, below, does not actually cancel my account. I've reported them to my credit card company for fraud, and filed a complaint with the Massachusetts Attorney General's office.