CerebralReviews of cerebral.com

This experience has been quite a nightmare. My provider has been changed pretty much every appointment I’ve ever had. Prescriptions get sent in wrong and it’s impossible to get anything changed or refilled in a reasonable amount of time, clearly they don’t take mental health emergencies seriously. It’s been near impossible to schedule my own appointments at convenient times, I’ve had repeated issues with sound and video on both app and online links. I only continue to use this service while I’m traveling and don’t have a PCP

need to call to cancel, sweet love extra work for my mental health

this app doesn’t help.

I’ve been using Cerebral for a little over two months now. At first, I liked my prescriber Alyssa, she was really gentle and asked all the right questions, she prescribed me Zoloft (sertaline) for my depression. I was afraid to take antidepressants, but she made me feel like I would be better off taking them than if I didn’t. I loved my therapist since our first session, and she has been an absolute life-changer, and the only reason I haven’t canceled my membership. Let me elaborate: The medicine took about 4 weeks to kick in, I had terrible insomnia for the first time in my life and zero energy, I could barely fall/stay asleep. Thankfully, I make my own hours for work so my work didn’t suffer too much due to the changes. However, for a couple weeks I couldn’t get ahold of my prescriber to talk about these side effects, and when I finally did hear from her she prescribed me an antihistamine (prescription Benadryl) which just made my anxiety/lethargy worse and didn’t help my insomnia at all. When I tried to let her know, I never heard back. Thankfully, other things my therapist was suggesting helped me out a bit. Therapy has been the only good thing. Now, onto the worst part… this month I didn’t receive my prescription in the mail AT ALL. I completely ran out of Sertaline. It will be a week tomorrow since I started contacting Cerebral daily in order to resolve this issue, and all I hear is that they can’t get ahold my prescriber. I’m severely distressed, I’m afraid for my health. It took me a month to get used to this medication and this delay should never have been taken lightly. This is a huge deal. You’re supposed to take SSRI’s at the same time every day, and never miss doses. I’m terrified of the things I’ve read online about the potential side effects of stopping your treatment abruptly and for days now I’m starting to feel the horrible effects of withdrawal. 24 hours is an acceptable time to hear back from a prescriber. 6 days is ridiculous, is it even legal? I know this is endangering me, and it’s the opposite of what Cerebral promises, instead of helping my mental health they put it at risk. Update: Cerebral responded to my review asking for more details, I sent them my details so they could verify my information as a customer, and then did nothing. I did, however, finally get help over the phone to get a new prescriber. Will update my review when I hear back from Cerebral explaining how this happened.

I have tried for two months to cancel, haven’t been able to schedule an appt in three months.

Been trying to cancel for months, keep getting no correspondence and if I do, has nothing to do with what I emailed about previously

Do NOT USE THEM!! They have TERRIBLE customer service! I had an AWFUL therapist, I wanted a new one and they CANCELLED MY ACCOUNT WITHOUT TELLING ME!! Awful practices and never emailed me back or got back to me. NOTHING! DO NOT USE!!!

Very expensive and the customer service is subpar