CerebralReviews of cerebral.com

They stole $650 from my bank account after I asked to have my account turned off and they refuse to refund it. Absolutely terrible company and horrible customer service. I was desperate and needed to find help so I signed up for their Therapy and Prescription plan ($325 a month). My first meeting was with my prescriber. She was passive aggressive and I ended up finding out she left the company the next day. Then I was assigned a therapist who had very little availability and I had to wait two weeks to talk to her. But the coverage I signed up for said weekly therapy appointments. Whatever I thought I just had to get used to it. Well the turns out the therapist was in training and wasnt fully qualified and needed me to sign a form saying I was okay with being used to get credit hours. Once again, whatever maybe she’s already good at what she does. Right after the first appointment she goes on a vacation and I won’t be able to have another appointment for over two weeks. (I started questioning, to myself, what am I paying for). After that we would have our appointments but sometimes her availability would fill up and I couldn’t be seen for a week. I found that strange as I would hope they didn’t over assign people to therapists so they all can’t be seen. But I guess this is who cerebral operates. The therapist started getting kinda weird and eventually told me she didn’t understand me and that she wants to request not to have me as a client. Our sessions were pretty easy nothing crazy or strange at all so this really surprised me and just made me feel worse. As for my prescriber, that was a nightmare. She would forget to fill my orders and then I would have to hunt down customer service and ask where my order was. They would tell me to go to the pharmacy and then we would find out that cerebral didn’t properly fill out the pre authorization correctly and I would get stuck at the pharmacy for over an hour. This happened at least three times. Cerebral claims to help you find help and start on the path to feeing better but this really just hurt me more and was incredibly hard to navigate through. I was paying $350 for more headaches. Not to mention the prescription I was assigned actually made me worse but they recommended to keep taking it. after months of taking it I had to stop and all of a sudden my tears went away. After all that my life was getting very difficult and I had to move out of state. I asked for my account to be turned off. and they also mentioned that legally I would have to be assigned a therapist and prescriber in my new state. They agreed and turned my account off. Then in January I notice on my bank statement that I had been getting charged by Cerebral! They charged me a total for $650. And they say they cannot refund me that money even thought my account was supposed to be paused and my account also had zero activity. I didn’t know it was reactivated for months. This is actually very damaging when you are just trying to get help for your mental state. The customer service is so cold and defensive. I can’t believe they can get away with this.

Cerebral is a scam that takes advantage of people who can't afford medical care. They charge you hundreds of dollars a month, don't provide you with medicine, and their therapists don't help you beyond teaching you mindfulness techniques you can learn for free. They also make it impossible for you to cancel your account and change the fees from an affordable amount to hundreds of dollars every month without saying anything. Read the reviews from actual people and they'll confirm what I'm saying.

Just canceled my account. Could not get appointment for 3 weeks, even though I was paying for weekly appointments then last minute the provider canceled on me. They were unable to provide what they were selling... might find themselves in a legal situation soon if management doesn't figure out staffing. Scam.

Service was not useful and has been a nightmare to cancel my account

So far the service has been terrible- Provider just doesn't care- The worst thing for someone seeking care for mental health issues is to take the leap and then have a provider who is dismissive. I had to remind them to call in the prescription, and the response I got from the provider via text, you should go find a different provider. In response to this review- they automatically scheduled me with a different provider 30 days from now without consulting me on available days and times- When I reached out to try and get a new provider sooner they stopped responding to my messages. I've paid for over 6 months of this service and been seen twice.

Horable sold my info to 3 partys

Their counselors were wonderful, but their billing practices are leechlike. I tried for several days to cancel my account prior to the billing cycle. A different person would respond to my email every time and it seemed they never read any of my prior messages. Meanwhile, they charged my card every day and finally managed to get one through. I feel bad for the wonderful counselors I had - they deserve better employment.

Wanted to cancel services after I found out that they didn't take my insurance. They told me someone from the cancelation team would get with me to talk about a refund. It's been a few days since and still haven't had a member of their team reach out to me. Wish I would have read some reviews about them beforehand. Seems to me like they prey on people in need.