CerebralReviews of cerebral.com

Insurance fully covers this for me, but no one on the account service team could help me accurately input insurance despite multiple requests where I continued to be charged a significant amount more than the "in network" price. Similarly, I've requested itemized bills from cerebral several times and have not received them.

Changed my prescriber without telling me. No emails, no text, nothing. I entered a session to continue my treatment plan and it was a new person. I'm not about to accept changes to my treatment from someone I don't know, and it's incredibly unprofessional to make a change like this and not inform the patient. Proof that this is just another company that wants your insurance money. They don't care about you AT ALL.

Cerebral refuses to take into account a providers experience (such as an NP). They will "group" all NP's together when offering them a compensation package. Company's that want NP's to work as a Psychiatrist and yet pay them as an NP is disrespectful and says much about upper management. The reviews are correct, many patients are neglected when it comes to refills on medication. Companies such as this wish to operate like a professional medical facility when in actuality they lack experience in business management. Read the reviews...STAY AWAY!

My prescriber lied to me about giving me a prescription of valium. Said she would then reneged. The strange thing is that I've been on this prescription before and it worked wonderfully! I'm considered severely anxious and severely depressed, by them? So I don't understand..... it seems they only help the drug addicts that have the time to make endless appointments and pay them over $1000, after that they get benzos, opiates, adderall ect.... why a 40 year old can't get on a prescription I've had in the past is absolutely ridiculous!!

Both of my appointments have been canceled and they will not complete my prior authorization for my medication.

Overall experience was not a good one. They kept charging me up to fifteen times a day for shipping of a single medication that they forgot to send me initially. And refused to stop. Even though my subscription included free shipping. Would not recommend to a friend. It hurt my mental much more than it ever helped.

Absolutely terrible customer service. They do not care about your mental health or whether you have your medication. I have been without medication for 3 days now because my provider decided to change my prescription and send an order to take half a tablet a day. The pharmacy can not fill this prescription because they are extended release tablets, which can not be cut. The pharmacy has tried to contact my provider several times for clarification, but they can't not be reached. I have tried sending messages through the portal, and also have no received a response. This is absolutely ridiculous and your company is a disgrace.

ABSOLUTELY TERRIBLE. Went through withdrawals every single month. Medication was NEVER on time. Worst experience I have ever had. Counselors telling me medication I am on is NOT to be stopped abruptly, but no choice because medication was never on time. Was going through withdrawals 5-8 days every single month and the customer service is VERY VERY poor. Was very very difficult to cancel services as well. Not a friendly app for someone dealing with mental health problems. Caused MORE stress and anxiety than it provided any kind of relief. Very very disappointed with the overall service of this company. The counselors were nice, but meetings were so short it did not feel very personal, especially only meeting with them once or twice a month.