CerebralReviews of cerebral.com

Horrible, horrible, horrible company that's robbing its customers blind with no regard for actual mental health. I had been seeing the same therapist for years, and then, one day, Cerebral removed the professional from their platform. I received no prior notice and no communication about the changes, and they would not refund me for the unused session I had already paid for. Support was of no help, insisting that when I signed up, I agreed to pay the subscription fee "regardless of whether services were used or not," which is incredibly dishonest and unfair, as I was unable to "use the services" because of a lack of communication on their part. Had I received communication of a change in a therapist (which seems pretty important in a mental health setting, or any healthcare setting for that matter...in what respectable medical setting would you all of a sudden switch a therapy patient from one therapist to another without ANY NOTICE WHATSOEVER???), I would have canceled my subscription well before so I wouldn't have been unnecessarily charged for services I am UNABLE to use. The lack of understanding and consideration has been extremely distressing, adding to existing mental health issues and emotional and financial stress, which Cerebral was supposed to help solve. The sudden inability to even contact my therapist, with whom I've built trust and rapport, is mentally distressing and incredibly disruptive as part of my care.

I did not have a positive experience with Cerebral. My therapist was insensitive and unprofessional. I can see how some could benefit and get lucky with a therapist, I do advocate for easy access to mental health help, but I do not recommend them after what I have experienced.

Update 6/19/26: I have been with Cerebral for 4 years but just cancelled. I discovered that I have been paying a lot more than what is being advertised for new patients on the medication plan. New members are paying $180 quarterly for medication plan with option for meds to be delivered to them, meanwhile I was paying $99 a month not including the out of pocket cost of my meds. I was spending at least $99 a month, and then $160 quarterly because I got a 3 month supply of meds. When I cancelled, I was offered a reduced rate of $70 a month for 3 months but then right back to previous billing amount. Really sad Cerebral. Really disappointed. Update: I had to drop 2 stars because recently Cerebral has left me feeling unimpressed. I have seen 2 care counselors, both of which were amazing but told me out of the blue that they couldn’t see me anymore because they were laid off. No explanation from Cerebral beforehand. Instead I was told after my session. What a way to find out this information! I also, with no explanation, was reassigned a new prescriber. I wasn’t too upset about that because my original prescriber would talk to me for not even a full 5 minutes. But now I worry I’ll be reassigned to someone else down the road. It’s just disappointing to lose a counselor you invested so much time with just to have to start all over again. I thought about doing the therapy and medication plan, but forget it. I worry I won’t have the same therapist for long. I think Cerebral’s communication could be better with patients when there are changes like this. Cerebral was there for me when no one else was able to see me in a timely manner for my mental health crisis last year. I was not in a good place and after receiving a diagnosis, I was started on medication and could finally begin researching how to take care of myself. With my provider, we found medication that has helped me live a stable life and allows me to thrive and not just survive. I also see a care counselor monthly that genuinely cares for me and helps me work through my past trauma and anxiety. I recommend Cerebral to anyone who needs mental health care. At its most basic plan, it is affordable and you receive great care. Thank you Cerebral!

Cerebral's initial telehealth visit was supposed to be $30.00, but they added an additional $109.00 to the bill without my consent. I attempted to resolve the issue, but they wouldn't cooperate. The last visit was to get a script for Adderall and I specifically stated that I did not want the visit unless I got a script for Adderall. I was told that the new medical provider (neither a doctor nor a physician) would definitely write me a script for Adderall or if for some reason she didn't Cerebral would gladly refund my money, but she did not write the script and when I tried to get a refund they refused. Notice all the one-star ratings this sleazy company has received.

I am SO horrified at this company. First of all, they didn't jump on for our first call. It was during my lunch break so after 45 minutes I had to leave after waiting on the video call. Next call the same thing. I then asked to switch people I'm working with and she called me yelling at me she's now going to lose her job thanks to me. I called customer support and all they said was let us know of she keeps harassing you then. Continue I continue getting harassed. They do nothing so I cancel my membership. I'm still getting medication sent to my pharmacy from them and they swear it's not them but the pharmacy has shown me it's from them. And I havnt used or been prescribed for months. Still getting them to this day. STAY AWAY!!!

BUYER BEWARE. I submitted a cancellation request via email on February 2nd. I received a confirmation of receipt from the customer support email address. I just realized today September 20th that I have continued to be billed $85 monthly. When I called Customer Support they acknowledged receipt of my cancel request, but 'per policy' only willing to refund 3 months. I have not used the subscription --I have had zero contact with Cerebral since before I canceled (Sometime in November of last year). This company lacks integrity and accountability.

Cerebral is a scam do not use them. Cerebral will send you bills several months after a service was performed that state you owe them additional money. I had Cerebral fo 8 months. At $325 per month I should have only had to pay $2600 if I paid for it out of pocket. I used my insurance and now between me and my insurance we are paying over $7000 for this 8 months of service. Cerebral is a Scam Do not use them.

Do not use this company I went to a few visits and wasn’t a good fit for me. Originally charged $100 dollar for paid for what I received. Didn’t wish to continue counselors adamant about getting you on medicine through them. I have told multiple times and bank to I no longer wish to use service. They started trying to charge $259 got a new debit card getting emails 7 months later about payment to them. Confused looked at my bank they had charged last 5 months $259 contacted company rude and said in contract. I have let to receive counseling from 2022 in September of 2023 now. Having to go through bank and dispute charges as fraudulent. I would steer clear of this company they do not care about the individual and only in it to take advantage of others. It’s a poor way to prey on people in mental health issues when the company that helps does not value you as a person.