CerebralReviews of cerebral.com

They cancelled my appointments and told me to seek other doctors before I got another appointment. This was made for people with mild anxiety or depression - they are not knowledgeable outside of that realm.

I've been trying to cancel for 3 months. I've had insurance and I've already let yall know that and yet I'm still being charged. Not only was there a revolving door of counselors but a numerous amount of different prescriber that were assigned to me randomly. I have not had a good experience with Cerebral. I will need a reimbursement for the last 3 months. i would rate a zero but i cant

You really dont want my review for this company. Its not a plesant one hince why I am no longer recieving services from cerebal. If i could i ask for a refund over the last 15 months but i know your company wouldnt even entertain the idea. Your company has done nothing for my mental health besides make it worse.

I paid for medication and care counseling didn’t receive either. Then they have a roundabout way of telling me I have to message them back and forth just to cancel my account instead of giving me an easy option on their website. I’d give negative stars if I could because why am I going to be charged another month because they can’t give me a way to just cancel an account that never provided services? I’m just so confused

If I had the option to leave zero stars, I would have! Getcerebral has been the most unethical service I have ever encountered regarding mental health support. I will be reporting your company to the Better Business Bureau and every other outlet to inform the other patients to stop wasting money and time and what a complete sham cerebral.com truly has exposed itself to the general public. I was guaranteed, by the first psychiatrist “Rosemary”, who conducted my initial evaluation, who guaranteed I would be sent a prescription, and non-narcotic ADHD medication, which was never sent. Not to mention, Rosemary, who could barely speak English, and was so incredibly hard to understand, I had to ask her to repeat her questions about four times regarding each evaluation question, just so she could annunciate her evaluation questions. I was never updated, until I reached out to Getcerebral twice, that Getcerebral or Rosemary unfortunately this medication could not be prescribed in Texas. Even after waiting months for my prescription that couldn't be prescribed in Texas, Getcerebral still had no problem billing me for a service they could not provide. I tried to contact Getcerebral several times, no one responded for months. I did submit a written form through the Getcerebral portal that I wanted to cancel my services and that I wanted a reimbursement since my medication was never prescribed and I was NEVER informed, only until I reached out, that Getcerebral doesn’t prescribe in Texas. If this is how Getcerebral is going to treat their patients and conduct business, people need to know what a sham and a disgrace. Even when I tried to schedule or reschedule with my talk therapy counselors, most were not available for a month plus. Again pointless. Getcerebral advertises they are available 24/7 but their online portal and app are very antiquated and offer very few selections as far as scheduling or rescheduling. I tried to contact her and Getcerebral several times, no one responded for months. I did submit a written form through your portal that I wanted to cancel my services and I wanted a reimbursement. Only to be told by your representative “Emily”, I had to send an email to the above address. I should've been told months ago I could not receive the promised prescription after my first initial visit with a psychiatrist. I asked “Emily” via the Getcerebral portal if she was not going to understand my point of view, who else I needed I could speak to at Getcerebral? She never provided me with the name of a supervisor or personnal of a higher ranking as requested. I have course was never provided the information by the virtual representative “Emily.” I still feel like I am owed the entire reimbursement since my first initial interview with Rosemary. It is up to your company to do the right thing. In the amount of $285.00

As an experienced mental health provider who trained more than 100 psychiatric nurse practitioners. Cerebral is one of the shadiest companies ever. They target people and advertise that they prescribe stimulants to almost everyone. If you want to look at their providers, look at their job posts. They are hiring new grads FNPs who are not trained in psych and supervised by general practitioner. They see the patient for 30 minutes or less in the initial eval and 10 mins for follow ups. There is no way to do a full thorough evaluation is such a short period of time. This company is a complete joke.

What a joke don't use this company they have no integrity I wanted a refund the day after I ordered because I decided I couldn't afford it. I didn't use any of their service so if they had any kind of customer satisfaction I should be able to get a refund. Instead of refunding me they actually deactivated my account and said sorry can't refund you and didn't even have an explanation. Shady company.

I have been passed to so many different prescribers and I always have to fight for availability to make sure I have my medication before it runs out. It is so hard to find a time that isn’t months down the road and then if there is a time, it is always during the work week hours. I have asked many times for help with scheduling and this last time, Cerebral was just like nothing we can do, go ahead and cancel. Great customer service guys! (Said in total sarcasm) Both my husband and I are patients and they could care less to lose us.