CerebralReviews of cerebral.com

literally freaking horrible i have said for the last 3 months to cancel my membership and you keep billiing me so im getting an attorney and going to the federal trade commision and going to post all of the emails i sent in and let people know how u operate. also going to add u to rip off report once u are on there there is no removing it

I could not complete my subscription because I'm a foreigner and do not have any sort of US documents, except for my visa, so I wasn't able to complete the verification step. The website made me pay 30USD before trying to verify my identity, and there wasn't any warning that i woudn't be able to use it. Since day one i tried to get help from costumer service, but unfortunatley with no luck. I could only get a response when i tried to cancel my subscription and asked for a full refund. However, i has DENIED a full refund, and got only 9$ back. How come they can't give me my money back since i didn't use the service? Anyways, I WOULD NOT recomend using this website, since it does not provide sufficient information before paying and the costumer service doesn't work. Edit: Seriously, cerebral? A generic reply when one of the main issues I described was generic emails?

I asked to be assigned a different therapist and was told to just try a few more times with the one I had concerns with. This was completely unacceptable, which I replied, but never received a response. Poor customer experience in a pretty important field.

On March 3 I emailed your company about canceling my account. I was told to fill out a form in order to do that. I filled out the form and submitted it. From that point I have been charged two payments of $85 within the same month. I am extremely disappointed in the customer service. I’ve asked multiple times for my account to be canceled I have filled out the required forms and I am still being charged and I am not even using the service. This is horrible customer service and I’m in the middle of a divorce and I don’t have the money to waste.

I am paying for a service that I am not getting, and I want to cancel my subscription. I've had preliminary meetings and then no follow-up to set up a cadence with a therapist. I want to cancel my subscription.

Any company that makes a multi step process to cancel your account, which includes someone needing to “review and approve” your cancellation is a huge problem. I wish I knew this before I signed up. Still waiting for someone to “cancel” my account. Additionally, the entire process seems incredibly flawed. I was told my prescription would auto renew - nope! And no one could tell me why it didn’t. I had to make a new prescriber appointment to get someone to fix it. And then I found out my insurance wouldn’t cover my medication any more unless it was a 90 day prescription - which “cerebral won’t do”. So a prescription that costs me $4 for a 90 day supply instead would cost me $25 a month, so $75 for the same 90 day supply. That really adds up over time and is extremely not patient friendly. They do not care. The entire thing is really just a huge money grab. Please, please take my advice and run the other way from this company. I made an appointment for a physical with my primary doctor, who will now be prescribing my medication for me. Comparing the costs breaks down like this: cerebral is $85 a month ($1020 for a year) and my medication using cerebral is $25 a month ($300 a year). Total cost with cerebral is $1320 for one year of use. My primary care doctor was free (preventative visit) and when she wrote my prescription so I could use my insurance, it is a total of $16 for a year of my prescription. So a YEAR on cerebral is $1320, and a year with my doctor is $16. This service is insanely expensive!

The multiple layers of communication is EXTREMELY frustrating. All they want to do is keep you hanging on until they take your money and tell you they cannot help you! This is an absolute scam! They do not care about the customer ONLY about making money!

Billing practices are super predatory. They charged my account 2 times for 1 month and make it incredibly difficult to cancel your account. Customer service number is never any help, I'll be reviewing my legal options and setting up stop payment on Cerebral immediately.