CerebralReviews of cerebral.com

Response from CerebralJul 1, 2024

Hello Dave, Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of getting a medication that is right for you. Your well-being is our top priority.Your health and peace of mind are important to us, and we are here to help in any way we can. Also,Cerebral values customer privacy, and regrets the potential disclosure incident first reported to account holders in March 2023. Cerebral has since enhanced our information security and technology vetting processes to mitigate the risk of similar incidents, and recently resolved the FTC’s investigation into the incident. For additional information, please contact [email protected] Warm regards, Customer Engagement Team, Cerebral

Response from CerebralJun 11, 2024

Hello, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the billing issues you encountered, we understand how frustrating that can be, and we want to make things right for you. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral

Response from CerebralMay 13, 2024

Hello K E, Thank you for sharing your medication concerns. We empathize with your concerns and understand the importance of getting a medication that is right for clients. A client's well-being is our top priority. To provide you with the best possible support, I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to the client's account, so that we can reach the client directly to determine how we can best support them. Additionally, you may have the client themself reach out to us at [email protected]. Our experienced team will carefully review the case and work closely to find a suitable solution. Again, a client's health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralApr 12, 2024

Hello Shaylin, Thank you for taking the time to express your concerns about your recent experience! We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. Unfortunately, Cerebral is unable to provide referral letters to canceled clients, but clients are always able to request a copy of their medical records. To help us address this issue effectively, please look out for an email from our Customer Engagement Team directly! We are committed to supporting you and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralMar 25, 2024

Hello Alyssa, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Warm regards, Customer Engagement Team, Cerebral

Response from CerebralMar 8, 2024

Hello, Anita! Thank you for reaching out and taking the time to leave a review. We would like to do what we can to help you and ensure that we are being receptive to your needs. We apologize for any confusion you have faced with our billing structure. Regarding any possible charges after cancellation, please know that for in-network insurance clients, our subscription fee is $30 per month + applicable copays/coinsurance to be later billed through insurance. More information on Cerebral's plan types and using insurance at Cerebral can be located on our website at https://cerebral.com/. Please look out for an email from our Customer Engagement Team directly in order to connect further. We are committed to ensuring a smooth and trouble-free experience for you, and we look forward to hearing from you soon! Warm regards, Customer Engagement Team, Cerebral

Response from CerebralFeb 15, 2024

Hello, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to the account, so that we can reach you directly to best support. Best regards, Customer Engagement Team, Cerebral

Response from CerebralJan 23, 2024

Dear Tyrone, Thank you for taking the time to express your concerns about your recent experience with our care team and your medication refills. Your feedback is crucial to us, and we sincerely apologize for any shortcomings you encountered. We are eager to understand your specific situation in detail! I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to the account, so that we can reach you directly to best support. Our team is standing by to listen, learn, and take immediate action to address your concerns. We genuinely value your trust, and we are committed to demonstrating the high standard of care you deserve in all your interactions with us. Best regards, Customer Engagement Team, Cerebral