CerebralReviews of cerebral.com

Update as of 4/27/22 I finally got my money back, but it’s sad that it takes bad reviews for the company to do right by their customers. It shouldn’t be this hard. 4/19/22 Beware this company and their predatory practices!! Don’t get scammed! They make you give your credit card information before knowing anything about the doctors or the service you’ll be receiving. There were no prescriber appointments available for almost two weeks. I don't feel like I should have been charged anything until my first appointment since I would not be receiving any sort of treatment or services during that time. I contacted customer service to either schedule me an earlier appointment or refund my money for the two weeks I'm getting nothing. Then after reading all of the complaints about them I decided to just cancel my account altogether and asked for a full refund since I had not been able to use any of their services. They refused saying that I still had "access" to the platform and it's "features." What features? The point of the platform is to receive mental healthcare, which I did not. Therefore, the features were not accessible to me because there were no appointment times available during the 3 days my account was active. They tried to appease me with a partial refund ($15) even though I wasn't able to use any of their services. They also did this without confirming with me that a partial refund would be acceptable. I believe they did this so I would not be able to request a full refund through my bank since they *technically* credited my account, even though it was not the full amount like I asked for and they did not ask if a partial refund would be acceptable before giving it to me. I would have declined it had I known. They also cancelled my account immediately instead of waiting until the end of the month that I had already paid for, which I consider theft. I paid for a full month, and even if you take off what they gave back, they still owed me several weeks of service that they denied me by deactivating my account prematurely. They compared themselves to subscription services like Netflix where you pay regardless of use, however, when you cancel Netflix, they don’t deactivate your account until the end of the month that you’ve already paid for. They don’t just steal your money like this company.

I actually really enjoyed using the service when I had it, but they reel you in with low prices and then MONTHS after you cancel your subscription they come in and charge you hundreds of extra dollars as if you didn't pay them to begin with, and they don't offer any reasonable explanation why. Nice providers but will never use them again, misleading and financially predatory behavior.

Once again my credit card was ran! After the last review I was told it was taken care of. Last night I got a notification Cerebral ran my card good thing its locked. Time to talk to an attorney! Beware of this site.

Cerebral actually added to my anxiety. I used the company for probably 6 months and I highly do not recommend this company to anyone seeking to improve their mental health. Here's why: After 6 months of receiving my prescription through the mail (one of the great "perks" they advertise) they stopped and instead just started sending my prescriptions to a local pharmacy. What they don't tell you about this change is that now on top of what you are paying cerebral for your meds you are also stuck paying the pharmacy to fill your prescriptions that were included in your original plan. So on top of the $95/ month, you are paying anywhere from $20-$50 additional dollars just to get your script. 2. After that, I messaged my "Care Counselor" and "Cerebral Coordinator" numerous times asking for this to be changed and to update me on what the hell was going on. Each time they would say they were looking into it and then ghost... I messaged them again and again and nothing was ever updated or changed. 3. 4 months of this went by and I didn't receive a single prescription meanwhile they continued charging my card $95 / month for absolutely nothing. I had no checkups, no meetings with them and no prescriptions. 4. You can't cancel your subscription online or through their app (which is also a royal disaster) and they don't tell you you have to email some random email account to stop payment and close your account. 5. They did not refund me for the 4 months of care I did not receive and their customer service is absolutely horrible. Long story short. Unless you want to make your anxiety worse and get robbed I would recommend finding a different provider at all costs.

I needed help and they couldn't help. I was crawling out of my skin for the last couples days waiting for this appointment and it was a huge disappointment. It actually caused me to go into crisis. I think it's better to go locally to the ER or local psychiatrist in person. If you're in crisis this isn't the place to start. If you need real meds, this is not the place.

Currently not satisfied at all. My pharmacy told me they are back ordering my prescription & I need to go elsewhere. I’ve messaged my team x 4 days, & was actually out of this medication x 2 days when I initially messaged with this news from the pharmacy. Each day I’ve received a response message from a different person stating they will fill in the prescriber or would love to help with this. But nothing occurs. I am in healthcare, & understand there is no physical harm if you stop this medication suddenly. However I also have expectations for certain standards of care. Don’t communicate you’re going to help me, then leave it unmet & let the next person deal with the problem. How many other patients didn’t receive what they needed over the 4 day holiday? Why do I pay $80/month for this service? I will look into transferring my needs to my primary care provider.

I’ve been in the Cerebral program for almost a month now for the weight loss meds. So far, it has been 18 days and I have dealt with being stood up twice by a doctor, my prescription not going to the right place, and lastly being prescribed a medication that cost almost $1000 and isn’t carried by the pharmacy because it is so old and never prescribed anymore. It’s also just a stronger version of a drug that I have already tried that didn’t work. The Care Counselor and their phone support staff have been really helpful, but the text-based support has been virtually useless. I swear my Care Coordinator never even read half of my messages because they kept on answering questions I hadn’t asked and ignoring ones did ask.

You want a rating ?? You app sucks Your website sucks Your people seem to be good people and are great Fix your technical stuff with the website and app and that’s all I have to say There is your ratings