CerebralReviews of cerebral.com

Terrible experience. They lock you into a subscription with no possible refunds before you can even move forward at all in the procress. Then the website is confusing and glitchy. I tried to make an appointment with a prescription provider but kept getting an error message, then received several email confirmations with different providors for a meeting later in the evening. Then a random person who I had not scheduled a meeting with called me for my consultation, and it was a terrible experience. I felt like they were just reading off a check list and couldn't care less about me. It was so unpersonal and unprofessional. They perscribed me for a medication that I knew was not going to be what I needed without even a discussion- I then asked about a different medication and they were like sure yeah whatever you want. I then found out that the dosage they perscribed was so low that it wouldn't even have an effect. I felt like I was talking to a random employee and not a medical health professional. I got off the phone and immediatley called to cancel my account, just to be told that I could not get a refund. It feels like a scam, and to be preying on people dealing with their mental health is evil and predatory. Avoid at all costs.

At my initial setup of my account on the app I was given a list of doctors that were supposed to be able to prescribe medication in my state. It was a 3 week wait to see a doctor that was said to meet my needs, so I made the appointment and waited. I had the long awaited appointment with the doctor only to find out they couldn't prescribe medication in my state. I was told not to worry they would notify cerebral right away and get me the right doctor, they would contact me and let me know soon. That never happened even with my 3 months of repeatedly emailing and asking for help in the chat area. I went without my medication for a month before I had to go and pay my old doctor to help me. After 3 months of being billed for nothing I finally had someone respond. 3 months of me paying for my old doctor and them. They did refund the money and get me a proper doctor. I met that new doctor and they set up my medications. All seemed to be ok. Next I went to pick up my medication for the first time with three Cerebral doctor only to find out only one prescription was ready, I couldn't pick up up the other 2 for 2 more weeks. I had taken the last of my medication that day, as that was supposed to be my day to pick it up. Now again I’m going with out medication for 2 weeks. If you are on a required medication and have been and then go without something that keeps you stable there can be a big crash mentality from that going away. It’s can wreak havoc on you. I tried to speak to my doctor to let them know there was a mixup but the thing is you can’t talk to them. You can’t call in and talk to B a real person in customer service, you can’t get help right away by post in the messages you are scr3wed. This is all a 100% truthful account of my experience with this company. I’m currently seeking a local doctor again as this convenient business was anything but convenient. I really wanted this to be as great as they advertise it, but the truth is they are just another service trying find a way to take our money and do as little as possible for it. Welcome to our country folks, the only civilized nation in the world where our health, both mental and physical is up for sale like a commodity. These insurance companies and healthcare providers take us for everything we have before dropping us in the morgue and then yelling next! We deserve better. Demand better. I am.

So far cerebral has not been a pleasant experience. While my prescriber ask the right questions the counselor gave me vague unhelpful advice. Everybody seems like they want to rush through everything and get to the next appointment. When messaging to figure out prescription information and things of that nature the response is very slow. Some of these medication‘s have withdrawal, you really don’t wanna miss dosages and but the pharmacy can’t contact anyone to confirm and nobody responds to the phone number or the messaging app for several days you end up missing them. Cerebral is billed as a quicker easier and less expensive option. so far it’s proving to be more expensive and much more difficult than doing something in person or through a competitor. Once I can get someone to confirm my prescription I am canceling.

I was blown off my first session. Then scheduled another session days later, without any acknowledgment, or consideration for my schedule. When I met with my care counselor she never turned her screen on, and was cold and distant the entire session. She asked me question after question from a sheet without ever having a conversion with me. This company is not here to help. They are trying to get your money and put as little effort in as possible. Please don't use this service if you actually want help.

Honestly I should be refunded the $30 you all have charged me. I am a 3 strikes your out type person. 1. Prescriber never came to appointment 2. Was on hold for about 30 min to get a reschedule bc that prescriber never showed 3. Got it rescheduled, stayed up late until 11pm only to have received a text, that I didn’t see until 10:55pm, that said Courtney should NOT have had an availability at 11, that there was a mix up! This is ridiculous! I am VERY displeased with the first impression you all have given me.

My visit with the clinician was great. He seemed like he was really trying to help me. But then, the medication he prescribed never came and I haven't been able to get anybody on the care team to let me know what's going on with it. So I would say it's $85 wasted so far. If I don't get some results by tomorrow, I'm going to dispute the charge on my credit card.

I’ve been fighting with reps to be refunded, as they never allowed access to the service I subscribed to. My provider no showed my appointment, and somehow I’m getting blamed for it. Talking to “support” gets you nowhere. No resolved tickets. No actual access to mental health services. avoid this “service” It’s absolutely unethical to claim to provide access to mental health support and then steal our money. I’ve been a member since January, have managed to get only 1 20 minute appointment. Their schedule system lists appointments as open when they aren’t and you have to guess your way through the calendar to find one that works. The message function has never worked for me and I keep getting messages to schedule an appointment with a care counselor but when I try to schedule the app says I haven’t been assigned one. Every time I use this app I have to put in a support ticket for its basic functions. I’ve spent $200 on mental support that has been not only non existent, but is actively making things harder. You’re not saving money here.

Absolute disgrace of a company. They should be banned from trading with the public. I initially signed up on March 17th. My ID was not issued from the USA. Could not verify using facial software system so had to call up. Ended up spending 4 hours on the phone with them on the first day. I eventually told them if they couldn't verify it (even though they said it was approved) I wanted out. I was told that my account would be cancelled and my sign up fee refunded. Fast forward 1 month, still stuck at the ID verification page AND been assigned a marriage social worker for a single 30 year old male? Ridiculous, and unable to change. Spent 30 minutes on the phone to be told I want my money back as they have failed their part of the service agreement, providing a service. Customer adviser admitted that it was a failure of service on their behalf and they have a new refund policy. They offered 30%, I laughed. There was 'no exception' UNTIL I mentioned that I'd be going to the arbitration burau and I'd like my recorded calls/emails sent to me for legal processing. Within 5 minutes, I had a full refund. Cerebral, sort yourself out. You are preying on the vulnerable and you should be absolutely ashamed at yourself. Stay well clear of these scam artists and look elsewhere!