CerebralReviews of cerebral.com

My partner and I tried to use Cerebral. They informed us they couldn't help us since she's not a US citizen and advised us to look for an in-person doctor -- no problem. But then they charged us $50 for the five minute we-can't-help-you conversation. And then they charged us $135/month for no reason and no services at all until we got it fully cancelled -- which was difficult to do, because since they told us they couldn't help us my partner DIDN'T EVEN HAVE AN ACTIVE ACCOUNT. They only refunded us $40 of more than $300 in fraudulent charges. Don't engage. Don't even give them your phone number. Edit: I reached out like they asked me to and got no response. 😐 Absolutely don't give these people your CC info. There's a subreddit at r/cerebralfraud with more user experiences documented. Edit 2: Finally got a full refund today, almost exactly two months after we first asked for it. I'm leaving the review at one star for the following reasons: • This should have been resolved on the very first phone call. Our situation is extremely straightforward and should have had a very straightforward solution. Any business of repute would have immediately offered us a full refund. • The cancellation process, in a service marketed primarily to people who struggle with executive dysfunction, had SO MANY STEPS. There's absolutely no reason to make it so difficult for customers to extricate themselves from this service, unless it's to trip them up and get more money out of them. • We should not have had to resort to leaving public reviews about our experience and threatening to go to the Better Business Bureau to get our money returned to us. We're lucky because we were aware that those options were open to us and because we had the time and ability to pursue them. Not every victim of this scam is in the same position. • Cerebral's official position, as you can see in the response to this comment, seems to be that we were "confused" about their billing practices. This is gaslighting. We are not confused. We were charged for a service not rendered and then stonewalled for two months when we asked for it to be made right. • Again, Cerebral held onto nearly $300 of my money for two months. I was fortunately in a position where this did not impact my access to food, shelter, or transportation, but to somebody else in this very screwed up economy, that amount could easily have been the difference between scraping by and homelessness. Cerebral, you've lost my trust and the trust of hundreds of customers. If you want to begin to fix your reputation, this list is a good place to start. To anybody else who has been scammed by this business and is still struggling to get recompense: be loud. Leave reviews everywhere you can think of. Blow up their social media pages. Report them to the BBB and the Attorney General if you have to.

I would do 0 stars if I could. I wish i could post the ridiculous emails i got when i asked for my money back when they charged me after canceling 3+ months ago. They kept telling me to call so i wouldn’t have anything in writing but, i should have enough for the bank. And when we did call, they would say they’ll call back , and then never would. All they did was basically throw pills at my husband anyway. And theyre booked months out. Stay away. Not worth it.

I am a strong believer in CBT and I looked forward to working with a therapist to resolve the many issues I am currently dealing with. Unfortunately, what I experienced was a therapist with blinders on and unaware nor concern for my severe anxiety disorder.

My therapist, Diana Plotnikova, didn't show. It was my first therapy appointment with Cerebral and well before the appointment time she marked me down as a no show and then said she can no longer be my therapist. Extremely unprofessional especially when someone is finally admitting they need help and you leave them like this.

Why is it when you have severe anxiety that is literally crushing your life and you've told every physician that it's getting worse and worse and worse and that you've tried every medication under the Sun to the point that you are a guinea pig and that you've tried medications that they are fine with when you say that you want to literally kill yourself when you're on them why are those things that I say held not in any regard the only regard that matters is that I do not receive the medication that I say actually works for me. It's also hilariously ironic hypocritical and downright against every Hippocratic oath I've ever read that the same apps give out prescriptions of Adderall without blinking an eye when that is a schedule 2 narcotic. There is documented evidence of the use of safe benzodiazepines for anxiety and I am tired of being offered drugs that aren't even listed as an on label use for anxiety. But doctors will prescribe an on label use of not being able to study which is considered performance enhancing narcotics called Adderall. Once again I've had my money taken received no help and called a drug addict meaning I don't even have the money now to go see another physician.

This company is a scam. I was looking into their services, and they began to bill me immediately. I never called them. I've never had an appointment with them, and they WITHDREW $85 from my account. DONT SIGN UP FOR THIS TOTAL B.S. SCAM!

Awful! Waste of time and money! Clinicans were a joke - Didnt get N appointment for almost tnree weeks, then in 5 minutes was diagnosed with bi polar and given two hard Ore prescriptions- i have never been diagnosed with bipolar! I have thyroid disease- anyway- never received medication- and ghere was no follow up on tnere end! Their customer service keeps sending me emails that had no pertinent information to move forward so I canceled my subscription. I suggest looking elsewhere if you need stable help. These people are more of a mess that I am!

It was not a clinician. It was someone who asked the same questions I completed inline about past medical and social history. Then told me to login to schedule with a provider. I thought that she was supposed to be the provider. The setup of this has not been smooth