CerebralReviews of cerebral.com

Cerebral is not ready for prime time, especially when their target audience is people with mental health struggles. Not only was it impossible to find a provider with consistent availability, but Cerebral also did not provide accurate availability for my therapist. There were also issues with the system when it comes to scheduling, so my therapist did not show up for my session. While the concept is great, this app has a long way to go before being ready, and in the meantime they have potential to do a lot of harm to people already struggling

I’ve had such a stressful time in scheduling my appointments and the counselors canceling and no showing on me and also charging me $15 when they cancel on me…. I have had such a negative experience with this and I would never recommend this to anyone else. This has caused me stress and anxiety just this week alone in constant scheduling and rescheduling and unnecessary charges.

Oh. My. Lord. I don't usually leave reviews, but folks need to know that if they are in a low place, they should seek help elsewhere. I just received more personable, empathetic, and compassionate service from a plastic bag salesman (I really wish I was kidding). This irony reminded me I should mention my experiences with Cerebral here. From the onset, my questions about insurance coverage were completely ignored. I was unable to upload my insurance information because their website had issues. I asked several times how I could get my insurance information reviewed, because I was nervous that if my insurance wouldn't kick in, I'd have the added stress of a $259/mo bill... for something I wasn't sure was going to help. I really needed help. Various people popped in to my chat portal, and I received numerous automated emails and text messages as well. It was overwhelming. I was not able to establish any continuity of care. It all felt very impersonal. My first counselor was charming and offered me probably one of the best bits of advice anyone has ever offered me (to join a specific support group). However, she was new to the service and unfamiliar with how the bookings worked. She allegedly overbooked herself and dropped me after our first visit. This was abrupt and there was no goodbye. I was assigned to a second counselor with much, much less training and experience. On the morning of our appointment she was over 20 minutes late, and later complained to me she had trouble logging in. At that point, I felt let down and exasperated. Cerebral clients are warned they should practice logging in before appointments. Shouldn't the counselors also practice? Really, a therapist should be waiting for you when you arrive, and ready. That's just professionals acting professional. For someone with abandonment issues, Cerebral's "care" is essentially antithetical to care. I complained and requested a cancellation and refund. I received canned responses. Even the apologies were canned! Amazing. My questions and complaints were ignored. From what I can tell, Cerebral employees do not take the concerns of their paying, upset customers seriously at all. Cerebral appears to be factory farming "care." I have a nursing degree, and I know that doesn't work. Do the folks at Cerebral not realize the gravity of their position? People in rough spots depend on them to at least be human. Update 4/30/2022. I have edited this review to 1-star because I replied to the reviews@ email (see below) and got THE SAME 1-sentence canned apology from THE SAME (fake? bot?) "Care Team Coordinator," "Jherald Z." I've requested a response from someone else, by phone, and yet Jherald Z continues to send me the same reply. Update 5/8/2022 Jherald Z continues to run me around the block with answers so vague as to be shady. "Sarah from Cerebral" has sent me about ten duplicate cancellation emails over the past few weeks. And now Carlo finally writes this morning to apologize for not responding to my April 10 inquiry about insurance 😆

This service isn't helpful if you have any real health issues. They just want to take your money and not provide a real service. They don't treat people like individuals and assume they are "broken" from the start. This is not what you want from a mental health service.

Paid the trial rate for the first month and everything was fine. After getting charged the full amount for the 2nd month a few days after the charge goes through they tell me their policy has changed and will not be able to help me but will not refund the $80 they took after providing no service.

I do not recommend cerebral. I was able to meet with a therapist one time. Immediately after I was randomly reassigned ‘due to capacity’ to a male therapist. During intake I specifically said I preferred a female therapist. So again I asked to be reassigned. Once reassigned (a day later) I went to schedule an appointment with the THIRD provider in the last 24-48 hours. I saw a lot of availability for this provider at first and went to book. There was an error upon booking and when I tried again there was no availability. So I asked the customer service team to cancel my plan and refund me my money since I only got 1/4 of the services owed to me from my plan for the month. Even a partial refund would’ve been fine. I was denied this because I was able to meet with someone one (1) time. So the company made it so I was able to have at least one appointment, so they can deny my refund, and than after that im not able to find any provider with availability. I do not recommend cerebral. They just take your money and leave you without care.

Beware! I was matched with a therapist who I had a good session with and was later told they are not qualified to treat me. I was given a male therapist, which I didn’t want. Cerebral told me they don’t have a female therapist qualified to treat me in NJ. I’m fighting for a refund. Stay away from this company!

Bad billing, no therapists, no one to contact over it, trying to cancel a 2nd time as they are STILL bliing me