CerebralReviews of cerebral.com

The mental health clinicians are great! Everything else sucks! I’ve requested information to file out of network claims with my insurance for a month now and I have gotten no help! It’s infuriating! I get the run around instead of an email with the information needed. I’ve literally sent them a letter from my insurance just to be ignored. It’s like they want to screw me over financially!

While the care team is amazing it would be nice to be able to meet more frequently with less time between appointments. The time between my first two appointments is one month and its difficult to make any progress without consistent help.

So far so good. Only thing is they said it would be $56 a month and they charged me $139.

I love my therapist but... I am having a huge problem with the billing department. I have reached out numerious times because my health insurance says they are in network but cerebral says they are out of network. My health insurance keeps cutting my rebate checks to cerebral and I have to jump through hoops to get the money made out to me. It seems cerebrals tax ID is filed incorrectly with my insurance but I cannot seem to get any one to fix the problem. I am going to have to stop using this service eventually because of the issues on the backend.

UPDATE: After days of being shuffled between "supervisors" - one finally listened and paid attention to the situation and immediately refunded the amount in question and profusely appologized, taking responsibility and with sincerity. >> I give them 3 stars primarily for their health care specialists, they rocked. Customer service was slow to get going. Case Closed. >> I have PTSD from being one of your clients. You never checked in with me, you never followed up to see if I was doing OK. You continued to charge me $85 a month for your "services" after my last visit and when I asked for a refund, you said and I quote "we don't do follow-ups or refunds, we're an RX prescription service" ... Shocking. It's obvious your primary money maker is the Rx, not the care services. Do not recommend this company unless you want an Rx - not help with the actual cause.

Way too hard to schedule an appt and when you are in online waiting room, they text you with a link to join which makes no sense. I missed 2 appts this way even though I was online and ready. This needs to be fixed. Also they can’t prescribe stimulant meds which makes this a bit pointless.

I was happy with my first few months of using cerebral. I was diagnosed with ADHD and prescribed appropriate medicine that has transformed my ability to function at work. Now my prescriber left cerebral with no warning and I keep getting shuffled to new people and my appointments need to be rescheduled. I finally had an appointment (5 days too late to have my prescription refilled on time) and he is not even able to prescribe. I'm so frustrated that I can't get my prescription refilled again. What am I paying $85 for this month if I'm not getting the service I pay for?

Overall, I feel I have had a more positive experience with Cerebral than a negative, due to the level of care I get when I do finally talk to my prescriber and care team. That's really about where that ends, though, because when I started with Cerebral, I paid for my first month upfront with a first-time discount, but my first appointment was over a month later, meaning I had to pay for a month's worth of service (at a discount) but had no actual results or care provided. Then, my provider had to reschedule my appointment last minute (the day before), so I had to reschedule for yet another month out. To their credit, Cerebral refunded me the additional month, but from when I signed up to when I finally received care was just over 2 months worth of time, and I needed care badly when I signed up. I work full time and go to school full time online for my bachelor's, so that 2 months of time was incredibly precious to me. Other than that, I seem to get sporadic assistance from my care team when I message them via the app. Supposedly they respond within 24 hours, but I've had a few instances where I had to re-type my question because I would wait a few days and hear nothing back. You may have to repeat yourself when working with the care team via the Cerebral app, and often times your questions aren't fully answered the first time, so you end up spending days trying to get answers to all of your questions that way. For the most part, they do respond within 24 hours, but that applies to every reply they send you, meaning you'll text them once, get an answer the next day, respond to them, get an answer the next day, etc. I appreciate everyone I have worked with so far because they do work hard, and have so far resolved all of the issues I have run into, so it's less a matter of Cerebral not helping at all, and more of a matter of Cerebral simply taking a significant amount of time and effort on your part to finally come to a conclusion for your issues or questions.