CerebralReviews of cerebral.com

In the past 6-months I have had 7-different providers and 3-different prescribes. The lack of consistency is both alarming and detrimental to my treatment. Being diagnosed 11-years ago with depression and anxiety (after a life event) I was prescribed a set of medications, some of which were on "Schedule IV". I keep track of ALL my medications in a spread sheet so I know I am not an addict. But trying to get the meds that let me cope has become a challenge. Cerebral gave me a choice as to one or the other. And as of next month Cerebral will stop dispensing them, which leaves me a bind. The inconsistency, the inability to contact my providers directly and the "I can't do anything" attitude of the support personnel and chat help undermines the whole business.

Honestly thought this journey to figure out my mental health was going to be a breeze but half the time this company made things way more stressful than they need to be. Constantly changing providers and care counselors. It’s hard to open up to so many strangers.

Although I did like the two prescribers and care coordinators/counselors that I’ve seen through telehealth, it is very difficult getting a timely appointment with a controlled substance prescriber. In addition, if you leave out of state it is again so very difficult to switch to a prescriber in your temporary state just to refill your prescriptions. You’re unable to speak with anyone for assistance. It has to go through the cerebral portal/app as a message and takes them days or even a weeks to get a reply back. I’ve now run out of my Rx even though I messaged them weeks in advance and updated my address as requested. A multiple week process from my initial request for an appointment. This system is terrible for proper continuity of care. Cerebral will be unable to prescribe controlled substances after the fall, which is for the best. You can’t be having patients struggle with appointments and refills to the point of multiple gaps in their med regimen. And the cherry on top, my PCP is struggling to get my medical records from Cerebral. They definitely did not do well for patients with controlled meds.

I genuinely like the provider I was matched with, and find they've been very helpful as far as figuring out what's going on with me and creating a path towards managing my anxiety. My main issue with Cerebral is that I was matched with a provider that apparently does not fall under my insurance. I'm sure this is partially my own fault, perhaps I didn't fully understand what my monthly payment to Cerebral does, but my insurance is now billing us nearly $1000 for five video sessions over 3 months with my provider. I chose Cerebral because it markets itself as the 'affordable option', but simply finding someone outside of their site through my insurance would have literally been hundreds of dollars cheaper. I was still responsible for paying for and picking up my prescription from a local pharmacy, versus having it mailed to me as advertised. The first prescription was promised to arrive within 5 days, but after 7 there was no record it had even shipped. After that it was automatically renewed at my pharmacy. Part of my monthly plan was supposed to be ease of access and mailing that prescription, which simply never happened. I also felt that app was not very useful. There was no constant option to set up appointments, I had to send a message requesting a link each time. I also couldn't manage my subscription or really do anything outside of double check messages and already scheduled appointment times. There were never any real conversations with my care counselor, which is a big part of their marketing. They never reached out, and I was never sure what exactly I was supposed to say in the chat. It felt like they were just there to answer questions about the site and appointments, not to actually aid my mental health. Although a 'care counselor' is advertised on their main site as one of the main resources you get for signing up, the same title is not listed under the "what you'll get" section when you actually sign up for the service, it just talks about a care coordinator who is there to answer technical questions. I feel like Cerebral needs to do a better job of helping people ensure that their insurance will be accepted by the providers it suggests, and needs to be more upfront about the potential costs you'll face if they don't. I felt that I was marketed a monthly subscription that covered my video chats (not sure what else that money would be for as I also have to pay for my medication separately), but that simply is not what it is.

I was very anxious to seek help for my mental issues, I had an appointment with my provider I have been doing research and wanted to verify my findings of possible adhd I brought this up to the provider and her response was “we don’t give scheduled meds like adderall” I said well I’m not looking for that She prescribed a medication bupropion for depression and told me “they use this for adhd too sometimes for more energy” I have not found one research article in regards to this. She didn’t cover anything in regards to the adhd or anxiety I am very unsatisfied and will seek for help elsewhere thank you.

They need better management. Their system is disorganized and it truly affects the mental health of patients. The people that cared about the patients left due to the new limit on adhd or stimulate drugs being prescribed via telehealth. My new prescriber, Dr. Moore, is a good one, finally… She’s my third or fourth one there as the others didn’t hear me when I spoke. Also didn’t inform me correctly about the drugs they were giving me. Moore explains everything. Hears me. Listens to my voice. My voice. The message board is in need of serious new algorithm as well as the medication list. Cerebral as a whole, makes me feel like they are only in it for the 100$ I give them a month. Oh and every single appt I’ve had for a therapist (except 2 or 3) have been canceled DAY OF APPT. Completely unprofessional and disappointing. Mental health is something these ppl need to take seriously. This is not just a job during Covid. It’s our life they are messing with.

Love my therapist. However, when utilizing the prescriber aspect, I have had to switch due to a prescriber leaving (without notice), interfering with meds being filled. Care coordinators are unreliable. Find a good therapist or don’t waste your money.

I had a fantastic therapist, but suddenly she was unavailable and I was charged my subscription fee without being able to make an appointment. When I went to customer service to ask for a refund and to have my account put on hold until I could get my therapist back, they said it was a subscription service, so I could not have a refund. They said would however help me find a new therapist, which was not what I asked for at all. I cancelled and I will be looking into joining better help which is more affordable and hopefully better at customer service.