CerebralReviews of cerebral.com

Maybe others had better experience than what I am going through. The prescriped medication requires pre-authorization from provider's office. I notfied Cerebral's "Care Team" Thursday. Its been 5 days and counting. I called insurance provider to check on status - they said no one from Cerebral has contacted them to submit a prior authorization, which takes less than 3-4 minutes verbally, and does not need the provider themself - anyone from their office can. 5 days and counting, and lack of action from Cerebral's Care Team - you are better off taking your care needs else where to a more responsive telehealth service. Their 'customer support contact number' plays pre-recorded message on auto-repeat, where it just loops over and tells you to message the 'care team' on the app. Which as mentioned above, takes no action in a reasonable time.

This program is horrible. I have therapist and who haven't shown up for appointmentThis program is horrible. I had a therapist who didnt shown up for appointment. I have requested medicine for my anxiety and depression Although I've been given A new therapist I still am yet to receive medication. The thetapit is nice to talk to but he can't prescribe medication. I've taken an online assessment for ADHD and still haven't received any help. Once my subscription expires I will not renew it it's not worth the money.

I feel scammed. “Evaluation, diagnosis, and, if appropriate, prescription by a medical prescriber — Weekly video or phone sessions with your coach” Anyone who is considering this for any serious mental issue, don’t. You’ll overwhelm your inexperienced coach. And I can now say from experience it’s quite startling when the person you’re talking to has a visual reaction to what you’re saying when you think you’re talking to a professional. My coach was nice but very obviously was in over their head with me. I was under the impression they were also a medical professional, or at least certified in some way, or knew what they were talking about. I felt like I was just talking to Joe from down the hall, who I’ve never met, works as an accountant, and has no idea why I’m telling him about me thinking life isn’t real and that my reality is crumbling as we speak. So, Joe (not the coaches name obviously) does his best which is essentially telling me to breathe and smell things? Legitimately better off asking your family practitioner for a script and giving the guy down the hall $5 a week to rant and have them google search “how to deal with anxiety” and ask them to act like they actually know what you’re trying to explain. When I explained what I felt like I had going on (depersonalization and derealization) I’m about 95% sure my coach quite literally did a google search on our call. Really instilled confidence in me that Cerebral was going to cure my crippling anxiety in relation to thinking I’m actually dead and in limbo instead of alive and just having a delusion.

I wanted to love them. The concept seems great, but their execution is extremely flawed. Once you sign up, there are no appointments available. I got a message saying that someone would contact me within 48 hours, however nobody did. I sent an email with no response. A few days later, send another and was finally scheduled. I did not get to choose a time that was convenient for me & had to work the given time around my schedule. The meeting was fine, nothing exceptional. After the prescriber meeting, I was told to make an appointment with my care counselor, but again, there were no available appointments. No surprise there. My prescription was put in that day. But I could not receive both of my medications. One required my insurance to reach out to a dr and verify my prescription. However, after 2 weeks, my pharmacist let me know that she was still unable to get ahold of anyone to verify my prescription and could not give it to me yet. After this, combined with the fact that I still could not make my care counselor appointment, I cancelled my account.

Wrong prescription sent. And I feel the advertisement is misleading about what types of medications I can receive.

First off they are Expensive! Then they have no appointments not for a month or two out but your still paying a huge monthly fee for nothing. Once you finally get the appointment they lie or the take up your time take about non sence so agian u get no were paying for nothing but to waist your time and probably getting new systmens like anxiety possible depression or anger cuz of them!! 400.00+ for nothing

Prescription was sent to the wrong pharmacy and the other one was sold out a week.

Don't waste your money! They make you pay first only to find out that there are no appointments available for months! You have to pay at least 4 months of their premiums before you can even start. It's a total scam. And their customer service? It's Horrible. I contacted them 5 minutes later, and all I got was a bunch of bot emails in return. There are no refunds, they don't care whether or not you're satisfied, they get your money, they keep your money. Even when they provide Nothing.