CerebralReviews of cerebral.com

I've finally found mental health care that works best for my schedule, lifestyle, medication management. There was a small hiccup during my first month when Cerebral's pharmacy failed to mail my first prescription out. The care team worked to resolve it to my satisfaction. It's less expensive, and less stressful than my local mental health options. I can attend my appointments from home, work, or anywhere I have an internet connection. Scheduling is simple. I love that I can attend appointments from home where I feel safer/more comfortable. I was able to receive my medications (Effexor and Seroquel). I haven't needed anything considered a controlled substance, so I can't comment on that aspect of treatment, though I believe it's available in some states.

I'm doing well with Cerebral

Since my last rating of 3 stars, my care team has been amazing! It does take days to hear back from them. And I feel so much better about my current mental health status. They really care and try to help as much as possible. Dr. Tiffany Watson is amazing!

The doctor was very lovely and was able to help get my medication quickly, how ever I am having trouble getting more.

So far so good. It's like coming to a restaurant, seeing the menu, but not yet partaking.

So far, I have had an excellent experience with my care team, meaning my therapist and care provider. My therapist is great, and you can tell that she really cares about her clients, even though she is probably working with various similar companies/freelancing, when we have our appointments, I still feel as though I'm in a traditional therapy environment. The sign up process is pretty speedy, but there can be snafus, I had some issues with uploading my information, copies of ID, etc. and it took a few days emailing back and forth for the helpdesk to sort it out. once that was cleared up and my profile was complete, I scheduled my first appointment with ease from the app. I had my provider appointment, she prescribed me meds on a Monday, and they were delivered to me by that Friday. So that portion was pretty painless. Cons: scheduling function is just an online calendar that you use to select your appointment time, and for the last two schedulings I had two weeks in between each appointment- when it should normally be *weekly* therapy appointments. Whether this was due to individual therapist's availability issues, app issues or something else, was not fully clear. When I reported that I had only two therapy sessions for the month, I was given a substantial discount for the following 2 months, which at least shows they are quick to want to make things right with clients. There is also some technical difficulty within app, sometimes you need to adjust browser settings or sometimes the video doesn't work, but this is not a deal breaker, you always need to troubleshoot technology. I just had my appointment with my therapist over the phone because the video didn't work and it was just as effective, I feel. Summary: Therapy is expensive, and this is definitely far cheaper than what I would have been able to get traditionally for essentially the same quality; but I'm a little skeptical about some of the functionalities of the app, and some of the logistics re: assigning therapy. However they do seem to have a good handle on vetting the doctors & therapists, & customer support seems beefed up since earlier days. So far everyone I have dealt with within Cerebral has been professional, gracious, and helpful. It would appear that maybe people in various regions have varying results with this company. I am in New York and this has been my experience. If I have any other issues with shipping, or app functions, I will be updating but for now I have not had any issues with the shipping of my medication.

I love my provider and Lauren. However I am frustrated with getting my prescriptions. It has been over a month and they medicine for anxiety and sleep I still haven't been able to get because it was not sent to my pharmacy.

Had good consult and meds are working nicely. Giving me good methods to help me work on myself.