CerebralReviews of cerebral.com

I love how this works. I’m an RN in a rural area where it’s hard to get access to quality mental healthcare. This has been a great experience and I’m so glad I found it.

Truthfully, I hit a few bumps in the road in the beginning with Cerebral. But truthfully, I have with every single mental healthcare provider I have worked with. The thing that I DID receive was responsiveness from a customer care team who really were listening to what issues I was bumping up against and we’re quick to help problem solve. I would encourage anyone considering Cerebral as a service provider to call during workday hours while they have agents available to speak directly with you. I also recommend calling a customer service person BEFORE signing up so you clearly understand exactly what you are receiving and what is financially expected of you. I would also encourage you to keep track of your medication in case you might be running out. Be responsible for ordering your refills during weekdays because customer service accessibility isn’t fully available or as fast on the weekend and they can help in the event your doctor is stacked with other patients. I believe this company has people on their team who are sincere about wanting to help and if you are open to resolution, they will be more than supportive and helpful. The platform has excellent user experience and makes it easy to initiate the process of choosing a doctor by evaluating your needs and matching them with doctors that they recommend. This might be flawed in that because they are a startup they don’t have a totally stable team yet while they are getting their engine running. I think it’s really important to lean into the customer service team to help you navigate your experience smoothly. They are the virtual front desk at your virtual doctors office, so use them - call, email, or use their internal instant messaging service. Hope this helps give new members or those considering Cerebral a few tips on how to have a smooth ride.

Good help with good intentions

They have been spot on with everything. My life has steadily been getting back to gether. I am so thankful for this group.

Kimberly is so validating of my experiences and made me feel comfortable from my first session. I also appreciate her approach to medication - focusing on treating the symptoms, not the diagnosis, starting with really low doses, and being cognizant of my discomfort/concerns around medications in general.

quick and easy to use as well as contact when u need help.

Love this app! I like who I've spoken to. It's nice to finally find someone to talk to and get things off my chest. Using the app was really easy and being able to choose who to talk to was a big plus too!

I'm so glad I found Cerebral. I've tried other virtual therapy/counseling apps and this is by far the best one. Not only are the people wonderful, it's totally affordable. I look forward to being a long-term client.