Katie
The service is great
The service is great, the team curated for me were very responsive and supportive! However, this service is out of network for my particular insurance, so read the fine print before subscribing!

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 350 reviews with 4 stars · Clear filters
Katie
The service is great, the team curated for me were very responsive and supportive! However, this service is out of network for my particular insurance, so read the fine print before subscribing!
Terrie
I am grateful for the PMHNP prescribing a medication that has helped me and to the counselor that has reminded me to be kind to myself and just keep working on moving forward.
Cheryl
I have nothing but great things to say. The service they provide is priceless. We had some issues at first but I don’t know where I would be without them. Everyone is caring. Mental health is hard to find and this service is needed. I talk in the privacy of my home. I am looking forward to this being a long relationship.
Bakari A.
My experience with Cerebral was not the best. However, the staff I interacted with were extremely kind and courteous, as well as understanding. Even though they could not provide the help I specifically needed, they tried their best and offered me external resources. I was very angry with them at one point, but I do believe the service they offer is crucial to others in need of mental care, and I urge you to give them a try. Just be sure to do your research first and talk with them to see if you are a good fit.
Response from CerebralJul 14, 2021
Hi there Bakari, We appreciate you sharing your feedback about your experience with us. I am sincerely sorry for this experience. I'd like to apologize for any challenges you have faced using our services, and I truly regret to hear that your experience has fallen short of the high quality, reliable support that we hope to provide to our subscribers. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator
Michelle M.
The service started out great. Really connected with my prescriber. Really love him. I'm satisfied with the customer service They have handled issues I was having ASAP.
Response from CerebralJul 12, 2021
Hi Michelle, Thank you for taking the time to write in with your feedback. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to contact (415)403-2156 or [email protected] and ask for me. I'm happy to help however I can. Best, Stefanie H. Cerebral Coordinator
Tara V.
I am loving the fact that I found Cerebral my therapist has been helping me overcome some hard times and struggles and has given me wonderful tools to help me be a better me.
Jullienny Q.
The shipping of the medication seems to be slower than expected. I’m going to be off my medicine for three days before the next fill arrives. I hope there isn’t miscommunication going on. Other than that I’m super satisfied with the care and treatment I’m receiving from all in Cerebral.
Cindy
I started with Cerebral 3 months ago, I got in via Instagram with the $30 intro deal which gets you an online face to face consultation with a psychiatrist and counselor- pretty amazing deal! I wasn’t 100% satisfied with only speaking with a counselor once per month so I quickly updated my service to the $325 package which gets you access to a highly qualified therapist (once/week) & prescriber. If you get this deal, I highly suggest reading everyone’s Bio to make sure you find a good match that meets your personal needs. Fortunately for me, my first therapist was exactly what I was looking for and needed & my second prescriber has been extremely helpful— both are totally worth it- specially if you don’t have insurance!! The reason I gave Cerebral 4 stars is because I didn’t have the best experience in the beginning. This was mainly due to the fact that I was still learning “how to use” this online service to meet my needs for ex: scheduling my therapist @ the right time—like when I was feeling highly stressed and overwhelmed… Throughout the process, Cerebral has been very helpful specially when I call in, the most helpful person has been Michelle- she was the sweetest and most helpful person!! Cerebral also reached out and offered me generous Discounts to make up for any bad experiences which was really cool and unexpected!! I would highly suggest this service to anyone new to therapy and/or those who don’t have the time to drive to a doctors office on a weekly bases. Oh and my therapist is, Regina Randle and my prescriber is Stephanie St Fleur —- both amazing to work with!!! 💕