Andrew H.
Great service some technical problems…
Great service some technical problems with email
Response from CerebralFeb 9, 2022
Thank you for your review!

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Andrew H.
Great service some technical problems with email
Response from CerebralFeb 9, 2022
Thank you for your review!
M L.
I have set to sign up because Aetna is not currently being accepted. However, Christian C. Coordinator deserves 10 stars!!! He has went over and beyond with his extraordinary customer service. He has work closely with me over the past few days helping me with the best options. He is responsive, caring and professional. He should be recognized for his hard work and commitment to this company. THANK YOU Christian C!!!
Response from CerebralFeb 2, 2022
Thank you so much for your positive review! I will make sure to share this glowing review with Christian so he can get the praise he deserves. Thank you again and we are rooting for you!
Tessa
Cerebral has completely removed the barriers that kept me from seeking help for my mental illness for so long. It's so easy to reschedule, and it's actually affordable. I recently tried to cancel my care plan for a couple weeks because I wasn't going to be able to pay the low cost on the day it was scheduled to renew. I figured I'd just sign back up when I had the money, but a member of their support team, Medina K., took the time to reach out to me instead. She paused my plan so I wouldn't get charged until it automatically renewed a couple weeks later. This might not sound like a big deal, but to have a real person read what I had to say and find a solution for a big problem of mine, is huge. I'm so thankful for this platform 🙏
Response from CerebralFeb 2, 2022
Thank you so much for sharing your experience! I will make sure to pass along this glowing review to Medina so she can get the recognition she deserves. Thank you again for sharing and we are rooting for you!
Haley H.
Cerebral has been the best thing I have ever done for myself. I was able to finally get on medicine for my anxiety and depression. My therapist, who I try and talk to weekly, is amazing and patient.
Response from CerebralFeb 2, 2022
Thank you for your kind words, Haley!
Don S.
They care and listen and really work hard to help you deal with the issues you are facing. I look forward to my sessions and am so pleased that I signed up with them. It is money well spent. I also love that I can do this from my home at a time that works for me.
Response from CerebralFeb 2, 2022
Thank you for your kind words! We are happy Cerebral is sounding like such a great fit! We are rooting for you!
Natalie C.
I give these people 5 stars. It was so easy to set up. I got to choose my provider And my care counselor. I just had my appointment with my provider and I explained everything that was going on and I felt heard. My medication was sent to the pharmacy less than 5 minutes after I got off the phone. I called my pharmacy And the medication was already there In the system. Unfortunately Cerebral Doesn't accept my Insurance but the plan that I have with them is very affordable. And I can pay for my Is medication with my insurance Directly at my pharmacy. I am looking forward to speaking with my care counselor Soon. Also I called the number To ask if There are any additional charges Since my insurance does not cover. And they told me no. They told me I am able to speak with the provider And the care counselor. The app has Is everything there for you where you can schedule your next appointments And you can chat with your Care team Write from the messaging part Of the app. My favorite part is that it has a panic button as well on the app. It also shows exercises you can do to calm yourself down. I also appreciate how detailed The provider wanted me to be. She had 0 judgment as well. I will be back to post Is about my experience after I speak with my care Counselor. Thank you so much. For me person who has been struggling with anxiety And depression for over 8 years Without seeking help, Scared to be judged And I am very grateful for you guys.
Response from CerebralFeb 2, 2022
Thank you for sharing your experience with us, Natalie! We are happy to hear that you are feeling supported by your care team and that your experience with Cerebral and so far been impacting your care journey positively. All the best!
Serena M.
Cerebral was a breath of fresh air! After meeting with several therapists and psychiatrists provided my insurance company, I felt discouraged and defeated. Just after my first appointment with a Cerebral care counselor and psychiatrist, I finally felt understood. The Cerebral team is insightful, thoughtful and highly educated. I can honestly say it’s the best experience I’ve received in years!
Response from CerebralFeb 2, 2022
Thank you for your review! I am happy to hear Cerebral has been a breath of fresh air on your care journey!
Giavanna L.
As a psychiatrist I highly recommend Cerebral. They are a legit resource for people to access solid, quality mental health care conveniently and with privacy and accessibility. The prescribers and therapists are professionals and the ones I have met have a wealth of knowledge and credibility. I have used and referred to Cerebral without hesitation.
Response from CerebralFeb 2, 2022
Thank you for your kind review, Giavanna!