CerebralReviews of cerebral.com

As someone who is new to telehealth, I approached Cerebral with a healthy dose of skepticism. Could a national telehealth company with (presumably) thousands upon thousands of patients really give individuals the care they need? Yes and no. It depends what you’re looking for. Since the pandemic, more and more people have turned to telehealth to get the services they need. Convenience is key, and platforms like Cerebral can get the mental health evaluation and medication you need. On the other hand, you can expect quite a few disruptions on your way there. Don’t expect your care team to respond to your inquiries right away, but they WILL respond eventually. So it’s a mixed bag. Do expect cancellations (my counselor cancelled 8 hours before my visit) and do expect lots of different people with different roles to intervene on your behalf when cancellations, rescheduling, prescriber problems, etc. happen. Sometimes it can feel like you’re a hot potato and just getting passed around by a series of people (again, not ones on your original care team). This is when the Cerebral platform is most maddening. You can almost see this vast, amorphous entity that is Cerebral turning its gears to move itself forward. Sometimes it can be very frustrating to engage with your care team and it feels like yelling into an echo chamber. The sluggishness in response times is not your care team’s fault. Oftentimes, I think Cerebral as a platform is taking on too many patients, with not enough counselors and providers to have the platform function properly. The turnover rate must be incredibly high, including new patients, counselors, and providers. Don’t be surprised if your care team changes. I imagine employees at Cerebral are under an incredible amount of pressure to meet quotas, to expand its customer base, and to deliver the analytics upper management wants for investors, shareholders, etc. The reason for five stars? We’ll, mostly to balance out the one-star reviews (if my experience of two months so far is a typical indication of the service, then a one-star review seems disingenuous, which I feel many reviewers might give out of frustration instead of giving the platform a chance). Yes, the platform does work. Yes, you will get the counseling and the medication you need. Yes, your questions will be answered—eventually. If you’re serious about your mental health and think a company like Cerebral might be a good fit with your lifestyle, then give it a chance. But really give it a chance. Don’t sign up, cancel after 30 minutes or 3 days or after one month, and say that you got ripped off, cheated, swindled, etc. Cerebral has its own internal logic I’m starting to understand little by little, and though its process to get you the help you need might be cumbersome and labyrinthine, in the end it does work. Whether you want it to work or not with regard to your mental health is entirely a personal matter.

I absolutely love this app since I have started Cerebral my mental health is finally under control and my care team actually care about me I can tell it's not just like regular therapist and doctors that don't truly care the entirety team I deal with cares about me and my mental health. I would suggest this to all my friends or family suffering with mental health.

I'm a late bloomer. I didn't find out I was ADHD until my 30s. So many behavioral health practitioners make you feel you have to justify wanting help with your mental health. At Cereibral I found a place where I can thrive. No hoops. No explaining why I want to get better. Just let's get better together.

I used to see counselors as a child, but never got anything positive from it. But my Cerebral Care Team really helps me to feel heard, valued, and understood! They always respond to my messages, and their exercises and assignments really help me to deal with my internal struggles. I love my Cerebral Care Team!

Have been with them 6 months now.And am happy..I feel I am being heard.I feel more in charge of my treatment. Wonderful. Caring people. Love my therapist and physiatrist..Its been a life changer.And there is always someone there for me 24/7..

The first prescriber I had here wasn't that great, but she was was eventually fired and I got a new prescriber who has been great since. I get my meds mailed to me so I don't have to remember to pick them up from the pharmacy which is super convenient.

I love cerebral. My doctor is amazing. She is so nice and really listens to me and helps come up with a game plan that works for me. I would recommend this app for anyone, even if you just want someone to talk to occasionally. This is an amazing app and so affordable.

Cerebral is a fantastic service. When you first sign up, they let you read several therapist profiles and pick who you'd like to talk to. I picked someone I felt would relate to me and be understanding and would have the ability to really help me. I was 100% right in my pick, I've been talking with the same therapist for over a year now and she's significantly changed my life with her insight and guidance. They are also great about helping you find the right medication. At every appointment they ask how your medication is working and if there's a medication that isn't working for you they'll help you find one that will. They also try really hard to work with you financially. I don't have insurance so I pay everything out of pocket and when I had to change jobs unexpectedly they lowered the price of their service for me for a couple months so I could afford to keep up with my therapy while I transitioned to a new job. Their customer service members are as kind and compassionate as their therapists are. I recommend Cerebral to everyone I know, they truly changed my life.