Jaylynn D.
Extremely Misleading Billing Practices + Zero Accountability
I really wanted to like this company, but my experience has been overwhelmingly disappointing. I was quoted one price before my appointment — a “max estimated cost” that was presented as transparent. After the visit, I was charged nearly $225, far above what I was led to believe the cost would be. When I reached out for clarification, I was given mixed explanations, long delays, and ultimately told the charge couldn’t be corrected, even though the estimate was significantly off and they billed the wrong insurance. The tone shifted from “we’re here to help” to “there’s nothing we can do” very quickly. I understand how insurance works, but what Cerebral is doing feels intentionally unclear and misleading. If your “estimate” ends up being essentially meaningless, then it’s not an estimate — it’s bait. On top of that, communication felt dismissive and robotic. I was given contradictory information from multiple representatives, and every response felt like they were closing the door on the conversation instead of addressing legitimate concerns. I would strongly caution anyone considering this service to check reviews and understand that your final cost may be far higher than what is presented upfront. I will not be returning as a patient. More interested in the money than helping people unfortunately.
Response from CerebralDec 2, 2025
Dear Jaylynn, We appreciate your feedback regarding the billing and communication problems you faced. Your feedback is invaluable, and we are committed to understanding your perspective better. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance. The estimate presented to clients reads as “Max estimated cost per session, after your deductible”, as this is the estimated amount owed after an individual's deductible is met. You can contact your insurance provider directly for more information around your deductible! I can absolutely see the frustration with your experience and want you to know that we are here to support you with any further questions you may have. If you are seeking additional support, please contact us at [email protected] so our dedicated team can work to support you further. Kind regards, Customer Engagement Team, Cerebral