CerebralReviews of cerebral.com

I think the counselors/therapist have a great go attitude, however I am truly wondering how effective a half hour long session can be. Most therapy sessions usually last 50 minutes, so in only having half an hour I feel I am not really getting the full attention I may need during my appointments

* EDIT I upped them a star for sending Rx to my local pharmacy today to make sure I don’t miss a day, and researching to find the disconnects. The therapist helped in facilitating the solution by reaching out to the right people. I thank them for that. Original post: My therapist is pretty good but I find online therapy to be less effective for me. But the service for RXs is pretty bad. Their refills are not timed to reach you when the first one runs out. They had to call in a week’s worth to my pharmacy due to that and then I had to pay for that. There is no tracking on the one they supposedly sent out and now it is over a week and I haven’t received it. So twice I will have to interrupt my dosage -which is not a safe practice. Their customer service only got back to me to say they would forward it to appropriate person. I have reached out to her, to the prescribing NP, to my therapist and have not received an answer. This has caused an increase in my anxiety - so I cannot recommend.

My therapist is wonderful, but the technology leaves MUCH to be desired. I have to communicate via voice on my cell phone since doxy.me hasn't worked since I started with Cerebral. I'm a retired IT professional, and if I had the same record of success as the techs at doxy, I'd have been canned already.

Been with them for close to a year now. They are very friendly but a lot of the time they are late calling in meds. Gaps in coverage aren't cool. I'm really hoping they improve with time. Considered leaving but will stay as they seem to be improving from the growing pains every startup has.

EDIT: After posting this review, someone else (not the original support person) from Cerebral contacted me, asked for more feedback, and offered a partial refund and assistance with another invoice (which the first support person said I could not get). It was better service than I received prior to the below review being posted and I appreciate the effort, however the issues should not have happened in the first place and people with mental health issues should not end up with more stress when seeking help. Proceed with caution. Original review: While I appreciate the mission of the company and the idea of the platform, it was disorganized and glitchy for me. All of my video calls got disconnected and we ended up having to just talk on the phone. No follow-up appointment reminders were sent to me, the appointments tab said I did not have any to schedule, and I didn’t get to schedule a follow-up until after I reached out to support. I was sent the wrong dosages of my medication once and then when I requested forms to submit to insurance for reimbursement, I was told that I had not met the required number of appointments (which I was unable to do because I could not schedule anything until I reached out to support and then many appointments were already taken over the next several weeks). The support team did not offer any sort of refund or reimbursement to make up for the technical issues that led to me not meeting insurance criteria, which was irritating because I had no control over that issue. Hopefully they get those issues fixed in the future. The doctor I talked to was very nice and the medication was helpful, but I cannot afford to continue this service if I cannot realistically meet insurance expectations.

When I message my therapist or care doctor I expect a follow up within the same day atleast. Sometimes I won’t get a follow up message or I will but not until the next day or even days later. That’s not what I’m paying $90 a month for.