CerebralReviews of cerebral.com

I went with Cerebral because of all the glowing reviews, but I have no idea what service these people had because that was not my experience at all. 1. Prescriber visit The prescriber I had was new to Cerebral. She seemed highly frustrated with her first experience and was kind of abrasive in her evaluation. When I tried to answer certain questions, she would cut me off if I was going into too much detail - which I thought was the point. Towards the end of the appointment I was told that my ADHD and depression couldn’t be treated at the same because ADHD requires stimulant medication which would interfere with anxiety (apparently I have mild anxiety) so I would be given medication for depression/anxiety. But then she backtracked and stated Cerebral doesn’t offer stimulant medication so we would discuss other treatment non-stimulant options on the next visit. Umm…what? So I couldn’t be treated for both because of stimulant medication and then once she realized stimulant medication couldn’t be prescribed, I still wasn’t given treatment options for ADHD? Alrighty then. She wasn’t very convinced I had ADHD, even though I’m more than willing to provide prior records from a psychiatrist that verified I have it so I do believe that was her way of not being bothered with that diagnoses. 2. Medication I was told medication would be sent to a local pharmacy which I thought was weird since Cerebral has the option to have medication shipped. To my horror, I learned that Cerebral does offer this service and the prescriber didn’t even mention it. I know from first-hand experience that medication at the pharmacy is costly and would probably be more than what Cerebral costs so I reached out immediately to support and that was just the beginning of the nightmare. From my end, the medication was never sent to the pharmacy and it wasn’t within the list of medications in my account. The care coordinator told me that she could switch my medication next month to Cerebral. Next month? First off, I don’t even have any information about THIS MONTH! 3. Support is downright useless Support NEVER addressed my issues at all. When I asked about the medication issue, I was re-directed to my care coordinator who didn’t offer any solutions at all except for switching the pharmacy to Cerebral next month. No information of when I could get the medication, when it was sent to the pharmacy, how long it would take , etc. Secondly, I asked to switch providers MULTIPLE times and they NEVER addressed that concern. Instead I was offered a discount off of a 3 month subscription. Why would I continue with the service that hasn’t even addressed my concerns. Every single email back and forth with support was me literally trying to explain my situation and them offering not an ounce of solution. All I wanted was to be changed to a different prescriber and to know what the heck was going on with the medication but I never got any answers. I am beyond frustrated that I wasted my money and my time trying to get help with this company. Companies like this should not be allowed to operate so poorly with folks that are dealing with mental health concerns.

CLASS ACTION SUIT FILED AGAINST CEREBRAL MENTAL HEAL5H PROVIDER. On June 8, 2022, Chimicles Schwartz Kriner & Donaldson-Smith (“CSKD”) LAWFIRM in California filed a class action complaint against online mental health subscription service, Cerebral, for allegedly violating California’s auto renewal law and other state statutes. Specifically, the Complaint alleges that Cerebral induces consumers to enroll in its auto renewal subscription service with false promises of accessible mental health care providers and suitable treatment options. It is only after consumers are locked into a nonrefundable subscription that they learn that Cerebral does not have ample providers available to suit subscribers’ needs. The Complaint also alleges that Cerebral imposes various roadblocks to cancelling the subscription, making the cancellation process unnecessarily difficult in an effort to trap consumers into paying for unwanted services and charging them for subscription payments after consumers have requested cancellation. Plaintiffs further allege that Cerebral also refuses to issue refunds to consumers who did not use Cerebral’s services due to lack of available care. You can goggle and find further information online. The Complaint brings claims under California’s Unfair Competition Law, Consumer Legal Remedies Act, False Advertising Law, in addition to common law claims, and asserts claims that Cerebral violated California’s Auto Renewal Law by not adequately disclosing the parameters of the auto-renewing subscription service and intentionally making the cancellation process difficult and not user-friendly.

First of all it all started out with problems. No communication for why therapist isn't available or warning they are out They make their money by giving out prescriptions. So anything you want they will give you They also take insurance but then tell you they don't and expect full price. I cancelled in March. I just got charged 175 dollars. They told me it's from January and my insurance did it. It's 2 days away from August. Can't imagine why there is an opioid addiction with businesses like this.

I wish I could rate this company 0 stars. Do not sign up with them! I have been through numerous of their providers (who have all randomly vanished without explanation and then I get rescheduled to a new one with an appointment 3 weeks out) who have all failed me. I had paperwork, that was needed to simply be signed so I could get paid from work, delayed for several months and they did not bat an eye. Months of 0 income! Then all my services for an entire month were cancelled last minute and they refuse to refund me the subscription fee. They change their FAQs and T&C constantly to continue to be misleading and gaslight you (especially if you signed up for ADHD med prescriptions, they no longer do that by the way). In fact, the one mental health professional I liked from them left the company once they saw how I was being mistreated and their own attempts at escalation were shut down. Look them up in the news and you will see even the federal government isn't a fan, their CEO peaced out, and they're just generally struggling to provide proper care.

Easy to sign up but very expensive for barely anything. 99 dollars a month to talk to a counselor for 30 minutes once a month and getting medication sent to you monthly is way too much. The medication provider was incredible rude and short with me. I immediately canceled after the phone call with him.

Cerebral was certainly not a replacement for psychiatry or therapy. I moved out of my state and was in search of a new psychiatrist and therapist. I’m a clinician myself and thought this platform was a great idea with a reasonable price. I was connected with a psychiatric nurse practitioner, which can be fine. However, she didn’t listen to my symptoms or concerns and just told me she wanted to completely change my medication. She wouldn’t refill the prescriptions I was on for the past year, and suggested something totally different. I then decided I would just try the therapy through cerebral and find an outside psychiatrist. When I connected with the counselor, I learned they were not a licensed therapist. I could not see her in the video as she only showed half of her face. She did not do any assessment or ask anything about family history or presenting issues. The call lasted 15 minutes and she was 15 minutes late. I then decided to close my cerebral account and just find a therapist in my area as well. If you’re looking for online therapy, there are way better platforms that accept insurance and have licensed clinicians. Local psychiatrists will also offer telemedicine.

This is a horrible company! I thought I cancelled to my membership with them back in April but it "never went through" and I have been charged $85.00 for the past 4 months. When I tried to cancel again, and state I wanted a refund since I did not use the services, nor was I aware that it wasn't canceled I was told they could only refund me half of the $85. Horrible customer service, horrible company. Scammers.

This place is a scam and when I wrote comment on their social media they immediate deleted me. After I signed up and met the doctor the doctor prescribed my meds, and said they will send it out right away. It’s been days and my account keep saying pending. I asked them what’s going on and they are just giving me BS telling me “oh we are transferring your questions to our coordinator etc”. And then they got back saying the perscription was rejected by their pharmacy. What the hell does that even mean? I asked them to either give me my meds or refund me and they just again write generic BS response saying “sorry to see you go, no refund, come back soon”. What a disgusting fraudulent business