CerebralReviews of cerebral.com

The video calling function does not allow me to insure so they have to physically call me on the phone during the sessions. This then causes some echoing of voices. I had also thought I would have access to talk with someone on short notice id things were not going well

Therapist and providers were excellent, and their team of coordinators. I had to cancel because I eventually couldn't afford it, but I wish I could stay with them, they really did try hard to help me. I am getting better regardless... they are superior for services, I assure you! Check them out!

The doctor and counselor were great! I had no problem scheduling and did not have to wait long either. I do not think it is worth the price however. The medication by mail sounded great but it was a week late and I had a very rough few days. I canceled after 2 months.

I was in a crisis and was horribly afraid of therapy as I had nothing but bad experiences. I didn’t want to go to ER so I searched the google. Cerebral popped up immediately and appeared to be the answer to my immediate needs. They have a high end expensive option for a diagnosis, doctor observation, therapist and a care counselor as well as medication. According to their FAQs. They can work with anyone because their DOCTORS are trained. Immediately after signing up it says a DOCTOR will contact you within 48 hours. You are suppose to meet with doctor first and receive a care plan after that initial meeting. Let me be VERY CLEAR I never met with an actual doctor. I met with a very young brand new advanced practice NURSE 6 days later AFTER signing up. My therapist contacted ME within 4 hours after signing and she WAS GLORIOUS!! She made me feel safe and that I made the right choice UNTIL I met nurse Brittany. I refuse to call her a doctor because she was not. Through the entire meeting she NEVER looked at me matter of fact her camera was focused on top of her head. I brought it up to her, she just said sorry and continue on her work. I immediately told her I had hard time sharing this information with people. After an hour interview, she states she is not comfortable treating me and says I will be getting a refund because she was changing my plan. No empathy or concern, she just left me there in tears and disconnected the session. She changed my service to counselor service which means I lost the therapist who I grew to trust. I completely spun out of control! To be told by a nurse acting like a doctor that I was basically to crazy for her to treat. It made me feel worse and the lowest of the low. I reported her to EVERYONE at cerebral. Customer service, Facebook, Instagram, better business bureau and never did I get an apology and still have yet to see my refund. Matter of fact I had to go to my bank and do the dispute through them. The “care counselor” is someone with no mental health training. Well maybe a few computer based training sessions. They thought it was all I was worth. Eventually, they gave me back my therapist two later. I had to fight like hell to get her back. Long story short, this is nothing like they advertise online the experience was humiliating and very belittling. I had to end up seeking help with another institution. The only reason they got 3 stars ⭐️ is because my therapist has been life changing. She is so important to me. UPDATE: After posting this review and a formal complaint with the better business bureau, I was contacted by someone at Cerebral via email. She was kind and was all of a sudden willing to return my final payment that never should have been taken. No good deed goes without recourse. After the refund and apology from someone who didn’t cause me any harm, they asked me to remove my negative review....SERIOUSLY!?! The hateful, unprofessional and demeaning nurse should have apologized. Seriously....

****someone from Cerebral did reach out offering sincere apologies as well as financial compensation for a months services. I appreciate the offer and the ease scheduling and rescheduling appointments. I feel like this is a joke. I had a problem with my medication and have been waiting 4 days now for a response. Completely unprofessional.

The staff is helpful but I need Saturday appointments.

Just received my new prescription , clonazepam . Directions say to take 3 tablets per day . Do I refill every 10 days. There were 30 tablets

Convenient virtual care, quality providers, good price. However, it has been difficult getting medication refills each month, even after requesting refills be mailed multiple times, and I have missed days because of that.