CerebralReviews of cerebral.com

I have only had one appt with my therapist. Once a month meeting are not enough for me. It feels pointless. I am going thru a real rough time and I am not getting enough from a 30 min, once a month meeting. I really need talk therapy more

I love my therapist. But it’s been hard getting medications from my provider or getting updates/changes to my medications. If the meds weren’t an issue, I’d probably give Cerebral 5 stars based on quality of and easy access to therapy

Update: After following up about the review, a cerebral coordinator was able to help me and give me a refund. I’m very happy that they reached out and took the time to help me out. It has been a month since I signed up for Cerebral and I've only had one appointment when I was promised to have them weekly. I requested a female therapist and they assigned me to a male one anyways. When I decided to cancel, it happened to be the day of the billing date and I was charged three times more than my first payment, which I was not expecting. I am incredibly disappointed and am still hoping for a refund. I do not recommend giving them your money.

I thought the initial session that I had was very nice and I felt like I had people that are going to help me but I also haven't heard from anybody for a month not even to see if I'm doing okay

I was so excited when I started Cerebral! It really seemed like they had it together. My first visit was scheduled same day with an APRN. She was excellent in her patient education and individualizing medication choices. The first month was sent to my local pharmacy which was perfect because I was also able to pick it up same day and get started on my treatment plan. My first visit with the counselor was great, she listened well and gave useful feedback. My opinion greatly changed after the first month though. I have NO clear plan of what month two is supposed to look like. I have NO idea of when I meet with the APRN again or the counselor. My 30 days of medication was up and I reached out two days prior to the last dose. They ask you to write on the patient portal, so that is where I started. NO RESPONSE. When I got down to the last day of the medication (next day), I called the number that they have listed. The first two times I called and waited. No response and was sent to voicemail. I did leave a voicemail and asked for a call back. This was morning time. By late afternoon, I still did not hear back. I then reached out to my pharmacist to see if they would have better success asking for a medication refill. She said that there was no fax or call back number available as there are with most offices so this was a dead end. I called the customer service for Cerebral a third time and finally talked to someone. The gentleman was really nice and understanding. He told me that he would reach out to the APRN for a medication refill and for further guidance on what the plan of care was. I was also told that he would call back. I did not hear back from him but a medication refill was sent in for me. I have also checked my portal to see if a follow up was listed here and nothing. That being said, I feel that continuity of care is SO important when it comes to mental health. I do not wish to pay $99 a month for a headache. This is supposed to be a concierge mental health service. Medications included in the price of the service and delivered to your door. Instead, I have now picked up BOTH month supplies from the pharmacy and paid for them outside of the cost of this service. I do plan on cancelling my services with them and seeking traditional in person support. I feel like Cerebral COULD be a good service if they work out the kinks. The increased access to care is great but it should NOT be this difficult after the first month. Edit: I am not changing my original review as it is an honest review. Adding an extra star today, though. I will say that Cerebral has a great team working for them. I reviewed with them my frustrations (above) and they state that they will bring them to leadership to try and improve the process. I understand there were a few kinks here and it is possible with continued care that I would not continue to experience them.

SAVE YOUR MONEY!! They lure you in with the promise of effective treatment options for anxiety including benzodiazepines. During the appointment I was informed that they will NOT prescribe benzodiazepines. The care provider, Chris Archer was disrespectful & unprofessional! Save your money! In addition, I have had real trouble trying to get this company to cancel my account. Seriously, Cerebral does not make cancellation easy. Very poor communication and long wait times. Cerebral flagged this review! AVOID This company!!!!

I signed up and had my first appointment lined up with a therapist. I had no choice in who my therapist would be; only one person was available in my area(I live in a large metropolitan area). My therapist was a no show. I tried to speak with a care coordinator who told me she had been unable to contact her. Her next available appointment was a week later. When I asked if I could change therapists, I received no response. I asked for a refund and did receive it within 48 hours. This service seemed more budget friendly, but I just didn't feel like I was going to be supported in the way I needed. You may have more luck with a longer standing service with more therapists/providers available.

It's a very long process to get meds sorted if the initial prescription doesn't work out, they aren't very flexible outside the 1 monthly meeting. If you are able to have the patience to wait through that process go for it, however, it's minimal support compared to a standard in-office option.