CerebralReviews of cerebral.com

i began with cerebral once ahead shut down. at first they were helpful and then when i had to meet with my prescriber the tone changed. unbeknownst to me i had been approved for my last prescription from ahead 12 days earlier and the prescriber meeting was to discuss medication. not only was my dosage that was previously prescribed critiqued by my provider, i was also charged for a refill before i even received medication! they keep records of who gets prescriptions filled etc, so when i asked why i had been charged and when my medication had been sent the prescriber asked if i was illegally pill farming. with that question i decided to stop using cerebral. i told my provider that i would quit the service and she consented. months go by with NO EMAILS and when i finally received a message, it was to inform me that my “current provider” had left cerebral. i went into the portal to check and found out they had been charging me every month for $176.95. never was asked if i had medication, never asked to confirm shipping. i opened a ticket, i tried customer support and even emailed the contact for my “mental healthcare”. no one resolved this and after roughly 600$ down the drain i got NOTHING. DO NOT USE THESE PEOPLE.

this company is terrible, i have used them twice and ill never use them again. they have limited appointment times, they constantly reschedule your appointments, they constantly change your prescriber, they prescribe random drugs that dont work. the appointment times are way to short, and only once a month. they dont accept most insurance. i canceled and they still charged my credit card.

I was charged another 85.00 for no service. Since Cerebral was outlawed from prescribing anxiety medication, I told the nurse practitioner I can’t use them then. They continue to charge me for no contact. I look into and see the D.O.J is investigating the practices and lawsuit. Stop charging me!

As my first experience with a mental health provider is was absolutely horrible. I got through my appointments fast and was issued medication that never shipped in the almost two weeks before I canceled my account. No one can respond ever, it takes multiple messages and multiple days to get anyone to respond. I asked for my medication to be called into pharmacy because it had been over a week with no shipping update and no had had no response for another TWO days before I canceled. Mind you, this is a team of people. There is not one but three people who receive the messages I send. Yet no one can be bothered to respond. Sad excuse for mental health resource and none of these “professionals” should be working with patients.

No responses to messages two most recent inquiries.

Prescribers not doctors and clearly shows cancelled membership and still got charged for 2 months while they didn’t do anything. I had to come back because I couldn’t get in to a real psychiatrist in that short a time. Then when I come back they say that mail in service will come in time for when I need by end of week (on Monday) still not here. Trash company that can’t prescribe any adhd meds stay away.

I need help making an appointment, when I miss a care coin per appointment you send a link right away to make it easy to reschedule. When I miss an appointment with my prescriber I don’t receive any instructions on how to make a new appointment. There isn’t even a button I have to email in. This process sometimes is really great and goes quickly and sometimes it takes 3 days

Counselor no showed TWICE but Cerebral sent ME messages telling me I was a no show.