CerebralReviews of cerebral.com

Customer service is not responsive. I had canceled my account & even had a call about it to only get charged over & over again. I had to remove all my money from my main account to another account to see if they could stop the charge from coming through. They didn’t respond to 4-5 email about it. I had to use my card for a bigger purchase and got charged for my canceled account & emailed them again! Two weeks of this & I got a call that with someone saying that my account wasn’t canceled but they saw that I was trying to get in canceled for awhile now & canceled it. That confused me because I had emails of it being canceled after the original call. They refunded me so I guess that’s nice. I did enjoy my psychiatrist when I was using the service btw and everything was good on that end, got my meds fast & they did try to make amends.

Not for me personally.

Your pricing was incorrect and put me in a financial bind. I will be canceling my enrollment and no longer seeking services. After review Cerebral refunded the charges. And were very accommodating to my concerns.

Let me start off by saying the counselor I have is incredible (her name is Spencer) and I absolutely love working with her. I wish we could have longer sessions as it’s $85 ish a month for one 30 min session, but if you want an hour long session once a month you have to pay over $300 (which is kind of ridiculous when you can add another 30 min session for 30 bucks as long as it’s on a different day). When the first 10-15 min is spent doing the routine classic questions and not really talking about your issues, and the last 5-10 min is spent giving solutions and resources, it just feels like doesn’t leave a whole lot of time to actually decompress and delve into what’s really going on or bothering you. Another thing is when you meet with your medication counselor, make sure that you have them repeat back all your medications and such especially if you’re already on medications. Like I said my main counselor Spencer is amazing and so so helpful, but my medication counselor Darshana takes forever and a day to get back to us about anything and completely forgot to put one of my bipolar medications I was taking before onto the list. It took her almost a month to send the prescription to the pharmacy, even though the other counselors were constantly trying to get into contact with her. It was incredibly frustrating cutting my bipolar medication cold turkey for a whole month just because she couldn’t get her stuff together. They also won’t fill out any paperwork that you need them to fill out, so don’t even bother asking... which is again kind of ridiculous that if you have paperwork only they can fill out that they refuse to fill it out or do anything about it. Overall, it’s a pretty alright service if you don’t have preexisting mental conditions like bipolar or psychosis. It’s best made for people with depression and anxiety and who are okay with shorter sessions. Another thing I love that they have is a messaging system where if you message them, your team coordinator gets back to you in about a day to answer whatever questions you have and also does the work with the insurance for you which is super helpful!

I really like Cerebral. I like that I can get assistance with my mental health. But I do wish that the shipping did not take as long for prescriptions. I also wish that the therapists had more available times and that there were more therapists. I also feel that the overall price is high, but oh well.

I have been with Cerebral for 1 month. I had my intake appt which seemed a little rushed. I was prescribed Lexapro. My first care counselor appt there was technical difficulties on their side so it was missed. My second care counseling appt my provider had a family emergency so that was missed. They assigned me a new counselor so hopefully that appt actually happens. I was going to sign up for the therapy plan but don't want to pay for something that, up to this point, falls through. Will probably just maintain the basic plan and speak with a therapist somewhere else.

The affordable cost and access to medication and services is top tier. However, the physical scheduling and receipt of said medication is something that needs to be improved. I've been back and forth trying to get my medication refill figured out and while the rep assigned to my case has been prompt with getting back to me, I'm down to less than a week of my medication and no clear answer of when my next prescription is available. Which is kind of funny when I'm being treated for anxiety UPDATE: Molly was a great help in getting everything sorted. Unfortunately, I was only able to pick up part of my medication at a local pharmacy since the out of pocket cost was $109 compared to the $20 or so I pay with Cerebral. Molly followed up via email and phone to get info on the situation and provided a significant discount for my next month's subscription, which is greatly appreciated. We are working on getting the last bit of my medication taken care of, so fingers crossed!

People are very nice and try to be helpful but there is often confusion, miscommunication and delays with medication.