HC
False advertising. Poor communication.
This company has poor comunication practices and plays with your mental health while charging you a lot of money. If you take benzodiazipines for a long time and need to find a provider, go through your insurance. I lost $300. When I signed with Cerebral it was cleared that if you could proof that you have been taking Lorazepam your provider would be able to prescribe it. My goal with Cerebral was to get treatment and tried to get rid of this terrible medication. I have been taking it for 20 years. I was prescribed Lorazepam and Lexapro. I had to pay $30 for the Lorazepam. I was not able to get the Lorazepam and my provider was very kind to send the prescription to a local pharmacy with 3 refills. I was grateful and mentally started to think about settings goals to stop this addiction. My care coordinator and I were working toward minimizing my symptoms. HOWEVER, they knew the company had changed policies regarding prescribing benzos 4 weeks ago and they did not communicate with me and charged me on 9-22-2020 they monthly premium. In August 1, my nephew 22 years old died in a car accident. After the funeral I started taking the Lexapro to start my treatment to find a solution to stop taking Lorazepam. Lexapro made me extremely anxious and couldn't take it. I am stock with Lorazepam and today, 4 weeks after THEY knew I get to speak with my provider and learn the sad news that this company cannot help me. Please don't think you will get help with your addiction. If they say they will prescribe benzos don't believe it. Run away.
Response from CerebralNov 12, 2020
Hi HC, My name is Shane and I’m a Care Coordinator here with Cerebral. I wanted to take a moment to touch base with you and pass along my appreciation for your feedback. I would very much like the opportunity to speak to you about your concerns and reach a resolution with you. Please feel free to reach out and to ask for me personally through our support line. I sincerely hope that you are doing alright these days and want to let you know that we’re thinking of you.



