CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Cerebral

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

JaCoria S.

Jun 3, 2021

Works for some, maybe not for others

I’d never reccomend this company. I got placed with a therapist who never listened to me and wrote down whatever she wanted to write, she tried to get me to connect with my abuser & didn’t put that in there. They put me on a medication that is increasing the risk of suicide in people under 21.... that medication did the same for me. It made me feel a way I hadn’t felt before. They told me to continue even if I wanted to unalive myself on it. Didnt offer a switch until the last meeting. I’m not gonna keep paying to be at risk of dying because of a therapist who won’t listen to me and is pushing meds! They then charged me 325 for the next month although I had already requested a cancel. I told them I could have died listening to their staff and they said deal with it. Hi, after this review I was contacted by customer support. Stafanie called and was by far the one of the most understanding coordinators. Unlike the other ones she actually saw the issue with the problem and reassured me that she had looked into it. They’ve refunded me and she even offered to help me find in person support. Although my first experience wasn’t well, I wouldn’t not tell people to use cerebral but I would say if there’s any problems with your therapist or medication make sure you push for it to be changed or switched sooner than later even if you feel no one is listening.

Response from CerebralJun 3, 2021

Hi JaCoria, We appreciate you sharing your feedback about your experience with Cerebral. I am so sorry that this was a distressing experience. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can. Warmly, Stefanie H. Cerebral Coordinator