Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
cerebral.com
Website
cerebral.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 47% of reviews.
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Most recent review: October 2026.
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My new medication is working but I don’t feel I’m receiving constructive therapy or even talking about what I need to “unpack.” All my therapist has done is ask me about my self-assessment results and then send me resources to read. This doesn’t seem like a good value to me when I can google articles myself for free.
Response from CerebralJul 6, 2021
Hi Rachel,
We appreciate you taking the time to share your feedback. I'm sincerely sorry to hear that you had this experience while utilizing our services. I know that this must have been challenging to face when you took a big step by reaching out to us for support in the first place. Please know that we are committed to supporting you in every way possible, and we absolutely want to do what we can to make this situation right.
In any event, I wholeheartedly hear your concerns and want to take some time to address the challenges you faced. Please feel free to reach out to our support line at (415) 403 - 2156. We are here to support you in every way possible and we will do everything within our capacity to improve your experience with Cerebral.
Warm regards,
Stefanie H.
Cerebral Coordinator
TM
Thomas M.
Long waits to talk to anyone and…
Long waits to talk to anyone and therapist giving no real assistance
Response from CerebralJul 2, 2021
Hi Thomas,
Thank you for taking the time to share your concerns. I apologize that you may have faced difficulties in utilizing our services. It is disappointing to hear that you did not receive the support you were looking for. I would like to take some time to further look into these issues and help improve the situation here for you.
Please feel free to contact me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you.
Best,
Stefanie H.
Cerebral Coordinator
CT
Ct
This is minimal service for a premium…
This is minimal service for a premium price. Once a month sessions are not going to help anyone, and that is not indicated in your advertising. I will be cancelling and opting for something else.
Response from CerebralJul 2, 2021
Hi there,
We appreciate you sharing your feedback about your experience with Cerebral. It is disheartening to hear that you were not satisfied with our services. I'd like to see what I might be able to do to make the situation better for you. I would like to take some time myself to hopefully help repair your trust in Cerebral.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can.
Warm regards,
Stefanie H.
Cerebral Coordinator
RM
Richard M.
Can't seem to have any communication…
Can't seem to have any communication with staff
Medication for my ptsd is not correct end of story
Response from CerebralJun 29, 2021
Hi Richard,
Thank you for taking some time to share your feedback with us. We hope to provide access to affordable, quality mental health care, and I apologize if we did not meet your expectations. Your feedback is very valuable to us as we look to improve.
In any event, I would take some time to speak with you personally and learn more about your experience. I hope that I am able to assist in repairing your trust in Cerebral. Please reach me at (415)403-2156 or [email protected] and ask for me directly. I look forward to connecting with you.
Kindly,
Stefanie H.
Cerebral Coordinator
KA
K.A.S.
A few hiccups in my first month
In my first month with Cerebral, I started with a nice meeting with my coordinator and therapist. Both we really helpful. The issue was that before the month was even up I was told my therapist left and I was just assigned someone else without input. I'm now trying to go through the list of people and their specialties to choose again and restart. Second, I then went to schedule a follow up with my coordinator and had to schedule it almost 2 months out! I'm not sure if this is just my luck or what, but it's just frustrating.
Response from CerebralJun 28, 2021
Hi K.A.S,
Thank you for taking the time to share your helpful feedback. I'm sincerely sorry to hear that you've faced these challenges with our services. I'd like to take some time to talk things over and see what I might be able to do to help resolve these concerns.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'd be more than happy to help in every way I can.
Kind regards,
Shane
JO
John
They’re trying their best
Good overall engagement with patients, obvious they care about trying to help.
Tough to navigate system unfortunately. Medication prescribed can be off.
Nice customer service.
Response from CerebralJun 28, 2021
Hi John,
Thank you for taking the time to share your helpful feedback. We are wholeheartedly striving to provide access to affordable high-quality mental health care and I'm sorry that your experience fell short of the high standards we hold ourselves to.
We do have a significant client volume that significantly benefits from our services, but that certainly doesn't make it any better that you had to experience the challenges you had faced.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected]. I'm here to help in any way I can.
Kind regards,
Shane
IX
Irini X.
So here is the thing…
So here is the thing… I joined Cerebral at a very low and desperate point in my life. My health insurance only offered providers that were either too far away, did not accept any new patients, or were rehabilitation centers that happened to offer counseling for their rehabilitation patients. Seeing that a therapist out of pocket could easily be $400 per session, paying a $30 fee for the first month and $85 every month after seemed like a good deal.
Pros: my initial appointments were scheduled for the following day which was awesome. I get to see a counselor for 30 minutes a month, and have started medication.
Cons: scheduling an appointment after that initial appointment is next to impossible. My counselor is fully booked. Although the coordinator and counselor assigned to me were able to squeeze me in, it is not showing up on the app, as that appointment time doesn’t really exist. Furthermore, the most valuable package, which actually includes a therapist is very expensive. Seeing a therapist is the most important thing for people who suffer from mental health, but you won’t get to select that option without paying easily $400 a month.
The prescriptions are also a separate cost. They’re only $10 each, but that DOES add up every month. You get to see a counselor, but it’s only for 30 minutes a month. You can’t really do much with that time, and it’s not a therapist. They have exercises on the app, that I was really excited for. However, it’s just the same exercises, and are mostly educational (but once again, you only learn so much reading the same exercise time and time again). Am I grateful for Cerebral? Sure. But I’m mostly disappointed. Because although I’m receiving some type of care, it’s minimal and it’s not what I need - what I need I can’t afford.
Lastly, I have attempted to input my insurance information (which it allows you to do) so that I may hopefully be at least partially reimbursed by my insurance. Every time I try to input it it doesn’t go through.. I have asked both the coordinator and technical support for help with inputting that information, but no one has been able to help. So so far whatever minimal care I am receiving is out of my own pocket.
Response from CerebralJun 25, 2021
Hi Irini,
We appreciate you taking the time to share your feedback. I'd like to sincerely apologize for the difficulties you faced with utilizing our services. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care.
I am interested to see what I can do to help improve your experience with us. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at [email protected] and ask for me directly. I'm happy to assist in any way I can.
Warmly,
Stefanie H.
Cerebral Coordinator
KA
Kimberly Aleas S.
Expensive
Expensive. Great providers though. Had a bit of difficulty canceling services.
Response from CerebralJun 21, 2021
Hello Kimberly,
I appreciate you taking time to share your feedback and experience here with us at Cerebral. I am sorry to hear that you may have had trouble cancelling your account. I can understand your frustration, and I would be interested in seeing if I could assist in any way. Please feel free to reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
