CerebralReviews of cerebral.com

Would give 0 or negative "stars" if I could. This is a platform for people with mental health issues, but they constantly make you need to self-advocate for anything you need. Which, if you have mental health issues, is really hard to consistently do. They've sent meds late when we're not supposed to skip doses, they have a rotating door of providers so there's basically no continuity of care, I had to wait months to get the right provider to get the proper treatment for one of my mental health issues, and just as I got it, that provider quit the platform. My "care counselor" basically never took notes on what I told her so even though I had the same care counselor for almost a year, I had very little continuity of care with her either. I also referred my best friend to this platform and they've put him through the same treatment, so not only is this "platform" not helping us, it seems like it's actively neglecting us. So I also carry the guilt of putting someone I love through this as well, on top of the issues I initially came to this platform with.

Cerebral was to provide counseling services. Initial debits of $30 and $174 was performed. In this time, one 30-minute discussion was had with a "case manager" and another 30-minute discussion was had with a care counselor. These charges are deemed to be acceptable (marginally). Counseling was to continue with another care counselor. However, the counselor cancelled the appointments, so counseling did not take place. Rescheduling with the counselor was unsuccessful. During this time, Cerebral charged an additional $259. Since there was no service, this charge is not deemed acceptable. Cerebral acknowledged that the sequence of events was poor and refunded $64.75 after verbally "suggesting" that $259 would be refunded.

I was unable to make my scheduled appointments for 4 weeks in a row. Each week, I informed my therapist that I could not and needed to reschedule. I went a whole month without an appointment due to scheduling conflicts. Since I did not have a single meeting with my therapist that month, I asked for a refund on the cost for the month. No inconvenience to my therapist, no missed time on their end. Cerebral support simply told me no, would not listen to any logic about how I essentially paid $240 for no reason, and then kept saying “our policy is that if you reschedule and not your therapist, you still have to pay for the weeks with no appointments”. Such a scam, no in-office clinic would charge you the full (outrageous) price of the appointment if you need to reschedule. Don’t do it.

I am just now getting past my $30 trial and my experience past the initial 30 days has been a nightmare. I couldn't get any of my "care team" to respond to me this past week without contacting customer service, and my prescriber never contacted me like they were supposed to in order to check my medication. Now I have run out of medication and I have been forced off of my SSRI until one of them gets in touch with me. They said they sent a prescription for me, and the app also says a prescription was sent. The pharmacy said otherwise. It's really hard being forced off of a SSRI and definitely not recommended by doctors. I'm disappointed. Update: I'm on day two of no medication because my prescriber failed to call me for my appointment this morning. I rescheduled, and while I had been watching my phone nonstop eagerly waiting the call I got a notification that I "missed a visit." I absolutely did not. My prescriber never called me and falsely marked that I missed my visit. The customer support I was told to contact in the response to this post has done absolutely nothing to help me. They know it is an urgent situation, yet telling me it will probably be another 24 hours. This platform has been nothing but the opposite of what I need. Total anxiety trigger. And it's absolutely detrimental to my mental health being left hanging with absolutely no help or anyone acting as if there is any urgency to the situation.

First experience with prescriber was ok. I was with Cerebral for almost a year, and only video chatted with real people twice. Sessions were canceled last minute, without warning, multiple times. I had to cancel once due to a new job - however I gave the 12hr notice they ask for. During the last months of my services, I ran out of the medication they prescribed, but was not able to receive any refills or answers to why I couldn’t. I was randomly cut off - which seems very contradictory to the whole company’s “values.” I was able to meet with another prescriber eventually, who also disappeared from the app completely. We discussed new medications, and how I was feeling from current withdrawal - making me feel hopeful. After a week of truly no help from Cerebral, I decided to cancel services with them since I had already been off my meds for a while now, at that point. It feels very unethical to prescribe someone a mediation for mental health, then cut them off with little-to-no-help or reasoning as to why. I paid $800 (give or take / 8 months) for 2 sessions, and medication that I feel hindered my life - more than anything. In the end they offered me a 30% discount to stay - the discount you get for canceling & returning, or literally anything. Do better Cerebral Thank you for replying. I will reach out to resolve the issue in hopes to not do this again to someone else; however, I will not resubscribe to your subpar services. You’ve proven your worth already.

In the beginning this service was great, I got the help and medication I needed. But over the course of a year I have been bounced from care counselor to care counselor, my refills weren’t submitted on time, I have had appointments cancelled last minute, and getting a hold of your care team is impossible. Today was my final straw, I have been dealing with a suicide death in my family and had an appointment scheduled for today. An appointment I really needed for my depression after the two weeks I have had, and I sign on only to see my appointment has been cancelled with no explanation. I called customer service and it all it showed was cancelled by the counselor, but the representative said it takes 24 hours for an explanation. That is not ok with me, that is just wrong. I also have been waiting a month for a response regarding a medication change my prescriber wants to do, that I wasn’t comfortable with and had questions about. I was told to reach out with concerns and it will be addressed and it was not. It has seriously been 30 days with radio silence. Do yourself a huge favor and skip the convenience factor here, which is why I signed up. You’ll just be put in a runaround with your mental health with you doing most of the work.

I wish I could give them negative stars. They are the worst! They basically stole my money! Taking in network fees and the same day out of network fees, and charging for a 5 min chat with a provider $125! The comments I've made on their Instagram and Facebook have been deleted and they've blocked me so nobody could see any bad reviews! They gave me xanax for anxiety then told me after my 3rd refill I had to chat to get more, in this 5 min chat that cost me $125 I was told they couldn't give me more because the doj and ftc was investigating them. I had to pause my cerebral acct while I paid off the over drafts they caused me with my bank, in that time my provider was supposed to ensure I'd have enough refills of my seroquel(that I'd been on for over a year) when I was down to a few pills I tried to refill the pharmacy told me no refills were called in! When I contacted Cerebral they said my provider quit, and I'd have to chat with a new provider a few times to see if they'd give me more refills or not and I'd have to restart my subscription! They couldn't get straight how much it'd cost me to do any on that and they didn't care if that meant I'd go thru withdrawals, which for someone who already has epilepsy is more dangerous! They will comment below to reach out for help! I have and they haven't done anything! They will over charge you and get you hooked on meds then cause withdrawal if you can't afford even one chat with a "provider"! Look at all their reviews on Google, all the lawsuits against them, all the government investigation against them, search them on Instagram and see the videos people posted regarding how bad they are! Someone needs to shut them down! They aren't helping anyone!

Unable to get help to schedule any appointments at all. Why am I paying for monthly subscription service when I can’t even use the service. Cerebral meant to be stress free and easy to use. It in fact create an adverse impact causing it more stressful. Been in contact with customer support & care coordinator for over a month trying to schedule a follow up. No response!!! I can’t even discuss about side effects on a medication that they had prescribed. And now I may not even able to get my next refill. I am on their prescribed medication which is not suppose to cut cold turkey and requires tapering off. If anything Cerebal is about to cause more harm to my mental health then helping. This is a scam!!!