Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Mental Health

Call Write a review

Cerebral reviews

Showing 202 reviews with 2 stars · Clear filters

KC
Aug 26, 2021
Never got my meds
My subscriber and day-to-day contact both quit within my first month… I had issues actually obtaining my medicine once prescribed due to shortages. One month later I didn’t get my medicine and cancelled my membership. Bad experience and communication.
Response from CerebralAug 26, 2021
Hi there, This is Rachel with Cerebral. We appreciate you taking the time to share your feedback with us. I'm truly sorry for any challenges you may have encountered while trying to utilize our services. This certainly isn't the high level of care we're striving for. I’d be happy to offer my assistance and help out in any way that I can. Please don’t hesitate to reach out to us by replying to this email or by phone at (415)403-2156. Let me know if there’s anything else I can do to support you through this process. Warmly, Rachel T. Cerebral Coordinator
Report
Liana
Aug 26, 2021
Multiple canceled appointments
Multiple canceled appointments and very limited availability. **edited to add : Cerebral did reach out to me to work on a solution to this issue which was very appreciated
Response from CerebralAug 26, 2021
Hi Liana, This is Rachel with Cerebral. Thank you for taking the time to share your experience with us. I sincerely apologize for any troubles you may have encountered while trying to utilize our services. This is certainly not the high standard of care that we’re constantly striving for. I would like the opportunity to make things right and help repair your trust in Cerebral. Feel free to reach out as a response to this email or by phone at (415)403-2156. Please let me know how I can continue to support you through this process. Warmly, Rachel T. Cerebral Coordinator
Report
Jim P.
Aug 20, 2021
Disappointed
My therapist has been fantastic. Unfortunately I am on my 2nd medication pharmacist and now a new services counselor. Given the short duration of my relationship with Cerebral I am disappointed.
Response from CerebralAug 22, 2021
Hi Jim, I want to thank you for taking the time to share your feedback about your experience with Cerebral. It is our hope to ensure that our users have access to high quality, reliable support, and so it is disappointing to hear that you may have received less-than-satisfactory care in your experience with us. This is not the standard we hope to set at Cerebral, and I apologize for any difficulties you faced. I would like to take some time to better understand your experience and see if there is anything I can do to help repair your trust in Cerebral. Please feel free to reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
Report
Alison M.
Aug 19, 2021
Refilling my prescription has not been…
Refilling my prescription has not been great. I’ve chatted with people and takes 8 hours to get a response. Still no refill
Response from CerebralAug 22, 2021
Hi Alison, My name is Stefanie, a Coordinator at Cerebral. I want to thank you for taking the time to write in with this feedback. I am sincerely sorry to hear that you have had this difficulty and would like to offer myself as an additional point of contact for you to ensure that you get the care that you need. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. Please feel free to contact (415)403-2156 or [email protected] and ask for me directly. I'm happy to assist however I can. Best, Stefanie H. Cerebral Coordinator
Report
Christina T.
Aug 16, 2021
Don’t feel helped at all!!
For a paid counseling service, I don’t feel like I get anything out of it. Responses take forever. I got better than this at my free councilor and the premium price is too much!!
Response from CerebralAug 17, 2021
Hi Christina, Thank you for writing in to share your concerns. I apologize for any difficulties you have faced in utilizing our services and would like to offer my assistance. Here at Cerebral, we want to ensure that our subscribers are getting access to affordable, high-quality mental health care and reliable support. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. Please feel free to contact me at (415)403-2156 or [email protected]. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
Report
Amanda L.
Aug 7, 2021
It’s difficult to get a monthly…
It’s difficult to get a monthly schedule with my provider, it’s difficult to get a schedule for my provider and 15 minutes is not enough time. Also my provider cannot easily contact me through the app and does not know if I’ve been sent their communication to me.
Response from CerebralAug 9, 2021
Hi Amanda, Thank you for writing in with this feedback about your experience with Cerebral. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help improve your experience here at Cerebral. Please feel free to reach out to (415)403-2156 or [email protected] and ask for me directly. I look forward to hearing from you. Best, Stefanie H. Cerebral Coordinator
Report
Thomas F.
Aug 2, 2021
Price of the program for what you get…
Price of the program for what you get is a lot. Paying over $80 a month for one half hour counseling session every 4-6 weeks. Very basic information and the therapist can’t really get to know a person in such little time and I still have to pay for meds out of pocket $30 monthly. Not such a great value. I will probably switch off program soon. Counselor and coordinator are great and they try to help as much as they can. However, do not expect any help over the weekend or holidays.
Response from CerebralAug 2, 2021
Hi Thomas, Thank you for sharing this helpful feedback. We're constantly working to improve our services here at Cerebral, and we sincerely apologize for any difficulties you may have faced, including getting in touch with your Care Team. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral. I'd like to see how I may be able to assist. Please feel free to contact (415)403-2156 or [email protected] and ask for me. Warm regards, Stefanie H. Cerebral Coordinator
Report
Stephen
Jul 25, 2021
wouldn't use unless i needed meds
wouldn't use unless i needed meds
Response from CerebralJul 26, 2021
Hi Stephen, I appreciate you taking the time to share your feedback about your experience with Cerebral. We are striving to provide access to affordable, quality mental health care, and it is disappointing to hear that your experience was not wholly satisfactory. In any event, I would like to take some time to see how I may be of assistance. Please reach out to me at (415)403-2156 or [email protected] and ask for me directly. I look forward to speaking with you and learning more about your experience. Kindly, Stefanie H. Cerebral Coordinator
Report