CerebralReviews of cerebral.com

I do not recommend this company, here is why: I needed immediate help at the beginning of September 2022. I spoke with my insurance company and they confirmed that Cerebral would be covered. I signed up for Cerebral, adding in my credit card information. You cannot enter in your insurance information without first being charged by Cerebral for that month. Cerebral informed me that my insurance was out of network and they would not bill my insurance company. I got to work finding someone else that could help me. Finally finding a therapist I could afford that accepted my insurance, I started to work on my problems. I was suffering from severe, dangerous levels of depression and did not realize that I never actually canceled my subscription with Cerebral, only spoke about it with the support team. I was only concerned with finding the help I needed. Thinking that Cerebral would be understanding because of the type of company they are, I emailed them to ask if my money could be refunded. I did not use any of their services, yet I was told that a full refund is not possible. They stated that a refund for the current month would be issued, but even then, they only gave back $245 when the amount I paid was $325, with no explanation other than to read the fine print. I did not use the services with Cerebral because I could not afford them, now I am being charged for 3 months anyway. It is difficult and embarrassing to write this publicly, but I desperately need my money back. I need it to pay for the services that I can actually afford and pausing treatment right now could be dangerous for me. I would feel much differently about this situation if this was a makeup subscription box, or even a monthly “bark box” or something. Instead, this company offers help to those with difficulties and when those difficulties distract you from canceling or reading the fine print, they take advantage of the situation by continuing to bill with no refunds available. When explaining this to the “care team” at Cerebral, Joneca D replied saying, “Unfortunately, this is not valid for escalation to our management.” The conversation was vague and Joneca was disinterested the entire time. These “polices” need to change. Taking advantage of people looking for help is unacceptable. Please do not make the mistake I did and I hope you won’t work with this company.

I was with cerebral from December 2021 to July 2022. After the first two visits I was bounced around to different people. They missed appointments and delayed medication refills. When I joined they advised my insurance covered my visits. There were changes in policies and I arranged to leave. Since I left every month I get a new message saying my insurance had determined I’m financially responsible. Each time it’s for one month and last month they tried charging me 2 times for march. No one has provided proof and my insistence has not notified me that they declined any request.

I have to leave another review, as they are CONTINUING to charge me MONTHS after I stopped using their platform. During my subscription with them it was a constant rollercoaster. I constantly had providers that had to cancel and weren't very professional. I finally had one good provider but out of no where they switched me to a provider that was not only rude but insisted that she perscribe me a medication that caused me side effects, despite being open and letting her know. This provider did not listen to anything I had to say and I was given yet another provider. when you have an issue, good luck talking to a real person in the chat. Not even sure what the care counselor is even for because they do nothing. My overall experience was terrible so I decided to quit. When I did, after months they decided to continue to charge my card, saying insurance determined I was responsible yet my insurance showed me proof their company was paid. They are also refusing to show me any invoices for the months I used this company under my insurance. I think it's necessary to write these reviews to hopefully prevent someone vulnerable from getting taken advantage of by cerebral. This is not a company that i would recommend to ANYONE down on their luck and in need of help. There are plenty of great options out there, but cerebral is not one of them.

The service was going great until I found out from my care counselor that she was being laid off along with most other care counselors. This is occurring right before the holidays which are rough not only for customers who do not want to lose a service but also for the countless care counselors. Cerebral STILL has not notified me directly, I had to find out from my counselor. It's very unprofessional that Cerebral has still not notified me. I will no longer be using the service.

My problem isn’t really with the doctors or the customer service team but with accounts. Apparently I missed a couple payments which were not shown as invoices in the application and was provided no way to pay them in post. When I spoke to customer service I was told there was no way for the invoices to be reflected in the app and was told to pay them over the phone with no way of showing me they weren’t in fact paid. There are no reflected missed payments in the app. They cut off my medication (which specifically says it cannot be stopped suddenly) and didn’t communicate with myself or my pharmacy as to why. They seem like a legit company but if you are going to offer a service that people rely on for medication you literally can’t stop taking then it needs to work and asking someone to trust you that you owe an amount without being able to show them the amount through their portal is just unprofessional. I would consider this a warning that this may happen to you if you choose to use them and happen to do something crazy like change bank accounts.

I notified them a week ago I would need a refill on my medications. I've run out and it seems like I'm the only one that cares. I've asked my "care team" repeatedly and the answer is they can't get in touch with a prescriber...You are telling me a company this big only has one prescriber? There's not a contingency plan in place if a prescriber quits or goes on vacation? Having a service you pay for just take a "whatever" attitude about my mental health is beyond bad customer service. It's approaching unethical.

How long are y'all gonna keep fooling people? This company is a straight money grab, I feel sorry for the clients. The company is being led by a bunch of narcissistic clowns that don't even know what they're doing. Especially that gaslighter David Mou. This dude stays lying thinking that people won't eventually notice. To any potential clients STAY AWAY. This company cares nothing about their employees and everybody is being overworked. You will NOT receive quality care.

Awful. I signed up in October 28th, had zero success setting up an appointment or having a therapist that fit my needs assigned to me. I just cancelled today. And of course getting a refund has been a nightmare. Save yourself the time (and mental health) and go to a real counseling service, I know it’s tough in todays day and age. But cerebral is a SCAM. They’re taking advantage of people. No wonder half the states in this country are currently suing cerebral for all the miss prescribing they are doing. Literal scam. Also*** if you’re trying to get a refund and they keep refusing? Demand it. Tell them you’re writing reviews. Threaten a lawyer. It worked for me.