CerebralReviews of cerebral.com

I want to start out by saying, my care team was extremely helpful. I feel extremely bad for them that they work for a company that does not care about the clients or the staff. I was doing pretty all right using cerebral for more than a year. I had two medications and at first, they had an extremely rough start with my medications not coming through. Eventually after giving them the benefit of the doubt, things were looking very good. Now here is the issue. Cerebral likes to withhold information about your insurance not being inside their Network. Information like how "legally "they can't take your money. And here I am paying them for more than a Year's worth of service. I get an email stating that they are sad to see me go, making it seem like it was me who canceled my account. When really it was them trying to cover their tracks. Again, I enjoyed having my care team help me. Both of them were so lovely to talk to. I will miss them dearly. Take this as a warning, the people who care about you really do care. Cerebral the company itself does not care about you.

*After days of arguing, someone above these staff members reached out and made things right. I improved my stars for that reason, but it shouldn't have come down to that. I have been a customer with Cerebral for years. I was going through a financial trouble and needed to pause my subscription. This was the response I received: "Hi Kate! I hope this email finds you well. My name is Djullianne, I am an email coordinator here at Cerebral, and I'd be glad to assist you today. I’ve gone ahead and paused your account for the next 2 months. Please note that you will be receiving an email reminder 14 days prior to the date your subscription is scheduled to resume. Your account will be automatically reactivated, and you will be charged your subscription cost on November 13, 2023 unless you contact us at least 1 day before this date to cancel. When you resume your care, all of your records will be saved so that your treatment plan can be picked up right where you left off. We look forward to seeing you in a few months! If there's anything else I can do to further assist, please don't hesitate to let me know. Best, Djullianne T Support The Cerebral Care Team at getcerebral.com" Now, come October 15, I received a charge on my card for $85. I emailed them and they told me they actually changed it and that it was only gonna be paused for a month, though that was NOT what they told me. They refuse to refund me. I will be disputing the transaction with my card. This is not the first time they have done things like this to me. They do not better your mental health, they difficult it by causing you unnecessary anxiety and stress. Now they took $85 and I received NO SERVICES and won't be given any services in the coming month. I will be having my friends that use this service cancel as well and will find a competitor to try instead.

Cerebral offers relationship counseling and yet you cannot have the other person in your session. Therapy is only for individuals. Be aware of that, they do not emphasize it. I will say the therapist I talked to was very capable and perceptive, eventhough she was unable to help us because of the rules of the site.

*Update Below* I paid for 1 month and was only able to see a therapist for 1 session. When I first signed up, I selected a therapist and less than an hour before my appointment she messaged me saying she was leaving the company and this would be my only session with her. She gave me the option of getting a new therapist for consistency. I was assigned a new therapist the next week but she had to cancel at the last minute because of a family issue. I met with her the following week but then she was unavailable for the entire next week for a training. For my next appointment, the session was ended within the first 5 minutes because I wasn't aware that you are not allowed to have a session if you are in a different state. Understandable but I was not aware of this rule. After this review, Cerebral reached out and graciously responded to my concerns. They gave me a credit back for unused time. The customer service representative was very considerate and responsive.

Currently, I have an incredible care counselor and Perscriber. I am happy with my current service and will continue to use cerebral. I am giving three stars due to the road that got me here. Before this current counselor, I have seen 3 separate counselors. 2 of the 3 left the company without a word. I got a notification on the app. The third one told me the company was changing their ways and she was being let go after our first session. To me, the first session is one of the most vulnerable sessions for a client and I had to go through that 4 separate times. It is hard to ask for help and to lose someone you’ve opened up to without so much as a notice can be traumatizing. Other than that, I have had a very useful and positive experience.

My initial meeting with the provider was great, she was attentive and helpful. I’m giving this three stars due to the counselor canceling same day within hours. This was to be my first session ever, and we all know sometimes it’s not easy to ask for help. I understand things come up, but, the app was not ideal for rescheduling due to only having availability for the same week. I asked for assistance and have yet to hear from anyone, I will be canceling my subscription and go back to utilizing what my insurance has to offer at a much lower cost.

This is the second time I’ve tried for adhd. Tried no stimulatants with horrible side effects with 2 er visits. Was made to pay $99 to be told can’t help ya. Sorry. Basically told we can up the previous meds to see if it helps…. Yea not a good idea. But nonetheless friendly.

I actually like the app but there are a few things that I didn’t really care for. I still use the app and absolutely love my therapist. However this company doesn’t accept many different insurance companies. Their care members that check up on you one a week change a lot. Schedules can be kinda tough sometimes depending on when you work . So all in all, consistency and insurance are really the only griefs I have. The care team responds in a timely manner and are all nice and helpful.