CerebralReviews of cerebral.com

For medication sessions, the prescriber is knowledgeable and helpful. But that’s where the service stops for me. They take up to 48 hours to respond to inquiries. They didn’t explain the insurance process and I now have multiple co-pays from sessions that happened in January. My therapist forgot my appointment then I scheduled another one with someone else and they cancelled twice right before meeting. I’d use a different service through your insurance

The customer service is so incompetent that it actively impedes my ability to get medication with my provider. I have been a member for two months and have been unable to connect my Cerebral provider with the psychiatrist I had been seeing (I'm moving, so have to transfer providers). This has delayed my medication now for two months. The team still has not figured out how to upload basic documents to my chart. I will be asking for a refund if I cannot get a prescription because of the staff and platform incompetence. The service was technically able to prescribe one medication, but there was an error when prescribing so I got my medication a month later.

My therapist was absolutely amazing. It is the in house support team that ruined my experience for me. They overcharge ridiculously & it does not benefit you whatsoever to use your insurance. When I requested to cancel due to the ridiculous amount they began billing me, they didn’t care and immediately were okay with confirming my cancellation request. I asked for proof of where this drastic change in my bills were coming from and only ever was provided with an explanation and nothing more. The therapists are great but other than that, all the company cares about is your money.

I'm giving two stars cause there are good doctors and lovely therapists with Cerebral. There have been some good experiences, but since I joined in 2021 there's been a lot more stress than good moments. Especially with getting a response or medication figured out if there's an issue. When you need someone or something, they pass the messages to so many people. I've had numerous people read my problems or medication issues and it's uncomfortable. I've stuck it out though, despite the fact they also charged for times in the past I didn't even see anyone that month, but that's another story. My main issue is they had my insurance on file since the beginning. They didnt accept it yet. So I stayed and paid out of pocket cause it was convenient to not look for new therapy obviously. I kept checking once in a while for updates on the accepted insurance and one day I found they finally accepted mine. No one reached out about it either. So i was paying out of pocket and they couldnt refund how long i was doing so, of course. I was so happy to have my insurance accepted that i didnt make a big fuss when they said they couldnt do anything... Well when it was set up, it was not explained very well that I'm paying them plus copays. And if it were, I'm okay paying what I owe. I've never denied it. I pay my bills. However, 11 months later they charge my checking account and overdraw me. Without notification or a payment option. Their excuse is they have a contract with insurance and I owe it. They have a right to charge per the agreement..... sure Cerebral...... I offered a medical payment account and asked to refund my checking, cause I pay into this card for this reason. And they refuse to do it! I just want another account charged!!!!! They say they are basically allowed per the agreement to charge me. Woah! Hold on?! A company thinks they can morally take hundreds out without explaining or reaching the customer for options?? After 11 months?? And I offered a new payment option and they won't take it either? They cant refund and recharge a different card?? Thats silly. They are horrible to not offer assistance in the first place. I tried to stick around since 2021. But I cannot pay for what they did to me, and then continue to pay them while paying the insurance copays. It's cheaper to go back to where I used to go. To those who have a great experience, I am so happy to see that. But be careful what account is linked, and know that if you're using insurance through them, you owe them plus each appointment usually. And they can and will charge you when insurance is processed. Mine took a year. Sad to go.

The only real positive of Cerebral is that it is convenient and easy to use. Unfortunately, they care more about money than mental health. I couldn't afford the subscription anymore, but when I cancelled I wasn't eligible for a refill on one of my prescriptions yet and they cancelled all of my refills. When I finally was, I reached out to them begging to grant me 1 last refill (for an antipsychotic!) while I find a new doctor and they refused and had the audacity to tell me that abruptly discontinuing a medication "can have negative and even dangerous side effects." So now I am racing against the clock to somehow refill my Seroquel before I experience hard withdrawal.

I have been with Cerebral for years now...loved it...just needed meds maintenance. I have had a few different prescribers ..but now I had a new prescriber first time meeting with her. She felt I was taking 2 meds that were dangerous due to my age! How come it was fine for years but SHE is the only one to make that diagnosis....I am being canceled because her opinion is I need to drop those drugs and see someone in person...I am VERY disappointed in Cerebral...

I signed up and spoke with someone one time. I had issues with my account and tried for weeks to rectify and discuss my medications. No one was able to help- I finally gave up and canceled my subscription. The same day they charged me $99 for dong absolutely NOTHING.

i only was able to afford four sessions so i paid for a months service. two of my appointments were cancelled by my therapist and she was not available to reschedule them so i basically paid double price for 2 appointments just to confirm i have ADHD and depression which i already knew from a previous diagnosis. I know you need more sessions for therapy to work best but i feel like i was robbed and customer service was not remotely flexible to work with me in getting my last two appointments. Will not be returning