Cerebral Reviews | Read Customer Reviews of cerebral.com

CerebralReviews of cerebral.com

3.95,239 reviews
Mental Health

Cerebral

About Cerebral

Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.

Cerebral (cerebral.com) has 5,239 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: cerebral.com
Website: cerebral.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 47% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cerebral reviews

Showing 1,068 reviews with 1 star · Clear filters

Rachel R.
Apr 27, 2026
Bad service
Bad service. I have been working with their tech support for almost a month to just schedule an appointment. There is a glitch in their software that prevents me from paying through my insurance, and keeps trying to force me to pay their full price. It's horrible that their bad software and bad service has prevented me from scheduling therapy.
Response from CerebralApr 28, 2026
Dear Rachel, Thank you for bringing these technical difficulties to our attention. We understand these types of issues can be frustrating, and we sincerely apologize for any inconvenience caused. Please look out for an email update from the support team soon to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further! Warm regards, Customer Engagement Team, Cerebral
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Flavii
Apr 17, 2026
Unknowledgeable under trained service providers
Majority of providers are psychiatric nurse practitioners lacking in real world psychiatric care experience. They will refuse you treatment if you want more than very basic care for general depression or general anxiety. The service is a waste of money and you are better off going to seek real professional care.
Response from CerebralApr 20, 2026
Dear Flavii, Thank you for taking the time to express your concerns about your recent experience with your clinician. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. While we do have clinicians with a wide-range of degrees, certifications, and experience, your feedback is invaluable, and we are committed to understanding your perspective better. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Caden M.
Apr 15, 2026
Was Misled, then had my Time Wasted
Was misled the entire sign up process into thinking this was the place to go for ADHD medication but just like every other dime-a-dozen janky online mental health provider out there, they can only prescribe non-stimulants. If that works for you, great, but as someone who actually suffers from ADHD and needs effective medication, this was a waste of time and money and I'll never be back.
Response from CerebralApr 16, 2026
Hello Caden, Thank you for sharing your concerns about your medication. We sincerely empathize with your situation. You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief. Please look out for an email from our Client Engagement Team directly for further, specialized support. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Best regards, Customer Engagement Team, Cerebral
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Patricia M.
Apr 12, 2026
Cerebral uses subversive, inaccurate statements on their website & take your money.
Prescriber could not help me. While Cerebral's Advertising says they work with ADHD issues, it does not say that Cerebral is not able to work with controlled substances. I am on adderall. I made this clear in my intake. It was not caught. Thus the 15 minutes I spent on the phone with the prescriber cost me the entire $160 that I paid to start the subscription as Cerebral does not do refunds. They are using all AI canned responses for all of their intake. There was no ability for their program to catch the key words Adderall and ADHD and respond with their inability to work with controlled substances. I would not have subscribed has I known that from the get go.
Response from CerebralApr 13, 2026
Hello Patricia, Thank you for sharing your concerns about your medication. We sincerely empathize with your situation. You can find more information on the medication that Cerebral currently offers by visiting our website at https://cerebral.com/. As noted on our website, we unfortunately are not able to prescribe controlled substances, such as benzodiazepines or stimulants, at this time, but we can prescribe many other medications that may offer similar relief. Please look out for an email from our Client Engagement Team directly for further support, and an important update. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
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J R.
Apr 9, 2026
Was treated badly by therapists and…
Was treated badly by therapists and staff.
Response from CerebralApr 10, 2026
Hello J R, Thank you for taking the time to express your concerns about your recent experience with your clinician and care team. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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Traci B.
Feb 25, 2026
I am extremely disappointed with…
I am extremely disappointed with Cerebral! I saw a Dr, then she canceled for follow up. I was charged ! I went to pharmacy to pick up meds and my refills had been closed out! I could not pick up vital mental health meds with significant side affects if not taken! I go in to rebook and find that there is an error message indicating a problem with the drs licenses!!! No warning. No contact. Just left me with no medication!!! This is deplorable and I will not be paying my outstanding bill due to having to pay another Dr for the same meds!!
Response from CerebralFeb 26, 2026
Hello Traci, Thank you for sharing your concerns about your medication. We empathize with your concerns and understand the importance of having access to your medication. Your well-being is our top priority. To provide you with the best possible support, please look out for a message and email from our Client Engagement Team directly. Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can. Warm regards, Customer Engagement Team, Cerebral
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Victoria
Jan 21, 2026
Initially enjoyed my experience with…
Initially enjoyed my experience with cerebral; however, they’ve changed get the way they bill insurance due to “detailed review and complex decisions required to manage my health” which is absurd because neither my medication nor my dosage changed yet cerebral is charging me and my insurance company 25% more than they have in the past. A 10 minute call with a provider to confirm that my meds are working is not complex and it’s NOT detailed.
Response from CerebralJan 21, 2026
Dear Victoria, Thank you for taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. Our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral
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joel L.
Dec 10, 2025
Ii have an appt and have gotten no…
Ii have an appt and have gotten no contact info
Response from CerebralDec 10, 2025
Hello Joel, We appreciate you reaching out and apologize for any troubles you have faced in attempting to use our services. To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further. Warm regards, Customer Engagement Team, Cerebral
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