CerebralReviews of cerebral.com

Both my prescriber and my therapist are great & my interactions with them have been wonderful. The reason I only gave three stars is due to a couple of the more "tech" side of things: 1. I get emails saying that my prescription has shipped & "track it here" with no link or tracking number which is annoying. 2. The emails reminding me of my appointment the day of also contain what should be a clickable link, but it isn't linked. 3. Most recently, under my Tasks, it said I needed to schedule an appointment with my prescriber and when I tried to do so, there were no open days for 2 months. After contacting support, she was able to open a choice of about 6 days, one of which did work, but the scheduler needs to be improved. 4. The most enduring issue that is driving me crazy is the inability to schedule more than one week in advance with my therapist and to be able to keep a consistent day & time. Not everyone has the freedom & availability to move their commitments around to accommodate therapy, so it would be nice to have a standing day & time for the month, rather than week by week. Overall, I like Cerebral. It is a great service filling a huge void in our mental health care system. But some of the features of how the website works and interacts with patients could definitely use some huge improving.

Edit as of 12/2: Cerebral reached out to rectify the situation. I would still caution those with heart condition history to seek help elsewhere, because they cannot help you if you have ADHD and a heart condition. But they did agree to fully refund me after quite a bit of back and forth, and they also sent me other resources for help. So, still use caution, but I am glad they finally agreed to refund me after they refused me care. This place is a scam. They told me they could not provide me care due to history of a heart condition, and then refused to refund me. I did not receive any care from them, yet they charged me to tell me to see my primary care physician.

Update! Stefanie was really helpful. She sent me a great email, and gave me a full refund. My experience was rough, but at the end everything fell into place. Thank you Stefanie :) Don’t try this app. They truly are thieves the only thing I could get back was 30% of all the money I lost on them. Really not worth it, I already struggle with anxiety and their service doesn’t make it any easier. Please if you’re seeking for help DO NOT USE THIS APP! It’s not worth it, they take advantage of our situations. Just the fact that they won’t give you a refund regardless of the situation is enough reason. Please don’t fall for it like me. :( I usually don’t write reviews, but I’m really upset. Everything was going great with cerebral until I wanted to cancel my subscription because I couldn’t afford it any longer. While I was trying to figure out how to cancel I accidentally clicked on one of the other subscriptions, and it automatically charged me 240$. It didn’t even asked for permission, and it surely didn’t say how much it was. I didn’t agree to make that payment in any way. And when I emailed them about the situation they told me I couldn’t get a refund. It is really upsetting because I didn’t even want to have that subscription, I didn’t know how much it was, it was merely a mistake. And I also emailed them immediately after what happened. It’s so frustrating! Ps. The worst part was that they said they were doing me a favor by giving the 30% of my money. I literally didn’t use the service! I was trying to cancel the subscription. How’s that not enough reason to give you a full refund?? I didn’t have to get charged for something I didn’t even want to use. This is completely unfair. I’m a broke college student who’s needing the 240$ and the only thing I could get back from something I DIDN’T USE was 75$. WOOW!! What a favor. I cannot be more disappointed.

UPDATE: The good news is it looks like they do look at the reviews and people who are unhappy. After someone read this review I was contacted and have been given a full refund. That is appreciated. Basically, if you don't have your 4 appointments in the first month, it's a waste of money. In fact, you're basically throwing money away. I guess I was under the impression that your billing period started with your first appointment, it does not. It starts right when you pay and will only last a month. So by the end of my month I had two appointments the therapist had canceled and no other options since none of the other therapists could match my schedule. Then, when I was FINALLY getting my FIRST appointment....they charged me for a second month. Now I'm even more anxious that I"m reading they have trouble canceling subscriptions. So. That's fun. Everyone was nice, I was able to talk to someone, but they need to fix their policies. They suck.

I have a great prescriber and my care team has been incredible. I did deduct two stars due to my one complaint; the pharmacy at Cerebral is a pain in the butt. During my last session, my prescriber let me know that Cerebral has started to encourage them to solely use the Cerebral pharmacy rather than sending the prescription to a local pharmacy. The problem is, my insurance will not approve one of my ADHD prescriptions through the Cerebral pharmacy; it will allow me to get the prescription from my local pharmacy, however. If I were to solely use the Cerebral pharmacy, I would have to pay completely out of pocket for one of my prescriptions. My prescription through the Cerebral pharmacy would cost me $100 versus the $15 that I pay at a local pharmacy. I think Cerebral needs to understand that by encouraging their prescribers to solely use to the Cerebral pharmacy, they are screwing over some of their loyal customers. I cannot use my insurance for the treatment and I have been fine with paying the $200+ out of pocket. But I sure as hell will push my prescriber to use my insurance for prescriptions when I'm already paying an arm and a leg out of pocket. Screw your $100 prescriptions Cerebral pharmacy.

I'm overall happy with the experience. My provider frequently cancelled appointments, however, I've been switched to another provide that has been great. Second, there was a lapse in my prescription coverage between my first order and transitioning to my pharmacy. I was charged for prescriptions that were sent that I didn't need. Overall there seems to be a disconnect within the organization on communicating. I've also been a little bummed that my counselor and provider seem to be booked out a few months in advance, which makes it hard to make changes in prescriptions if needed.

Cerebral is extremely easy to use, however for those of us who can only afford the lower their membership sometimes it seems like one 30 minute session a month with a counselor doesn't quite seem like enough. Sessions always seem quite basic and the first few minutes are getting reacquainted, so it seems like by the time your actually able to get down to what you're feeling, your time is up. I will say that getting medications and communicating via messenger when I have questions or concerns has always been easy to do.

For the most part, I’ve enjoyed cerebral. The only issue I’ve constantly had is my card being charged and not knowing exactly why. It’s happened a handful of times. If there was a specific place to see exactly what is being charged and how much, it would greatly help.