CerebralReviews of cerebral.com

My experience with my counselor was great. However, I had a revolving door of prescribers, and technical mishaps kept making my prescription coverage lapse. Additionally, rather than get my prescription via mail as advertised, mine had to be called into a local pharmacy because the online pharmacy was "unable to fill it" after months of doing so. I had to cancel my subscription after ~10 months because I just couldn't deal with the prescription coverage mishaps anymore.

Horrible experience. Slow, unresponsive, and ultimately not helpful. Was told I would receive a prescription three weeks ago, to be told "sorry for the delay". Update... They refunded my money and offered a discount to make up for any bad experience which is nice. I like their doctor but still believe customer service needs work. I'll add a star since they do seem to care after the fact.

I love how easy the process was to get started. And so quickly! My provider is great and always helpful. I have told many friends about Cerebral! However, I have only been with Cerebral for 8 months and this month is the 4th time I have not received my medication. I have told my provider, care counselors, coordinators, the general support team... even demanded a reimbursement for 2 months of paying for pharmacy pick-ups... and the issue still continues. I am at a loss for what to do, who to tall to to resolve this issue so I will be going elsewhere for my help. Sorry Cerebral. I don't have med insurance and that $85/month means a lot to me... just like my anti-anxiety and depression medicines that I NEED every single day.

30 min “therapy” sessions were not helpful one bit. Never once was I asked about past life experiences, traumas, nothing. In the few months I was subscribed to Cerberal I had three different prescribers, couldn’t ever establish a rapport.

The process was confusing. The counselor and prescriber I worked with were very nice and somewhat helpful, but the process for getting medicine - and making changes to the medicine - was terrible. The first scrip I received wasn't effective, but I wasn't scheduled with anyone to ask me how it was going. I sent a note to the Care Team, but nothing was done in time, so I was automatically sent another bottle. This sort of confusion continued until I had 4 bottles of medication I didn't need. The slow response time also meant a new billing cycle had started when I asked to terminate my membership. So, I paid for a month that I received nothing. I think the idea behind the business model is good, but - in my case - the processes and systems were faulty.

This may be a good service for some, but my experience wasn't great. This service actively worsened my anxiety and stress, and being prescribed medication after one, 15 minute questionnaire. I did the online quiz flow, though I misunderstood all of the questions as it asked "When you're not your normal self" which is worded the opposite of the question they are intending to ask. My first virtual meeting was with a "Provider" who read through a list of questions and then prescribed me an anti-seizure medication to treat bi polar when my issue is ADHD and depression, this meeting was maybe 15 minutes long. The medication caused me digestive issues, and provided no relief in my lifestyle after 2 months. I was curious why I was being told to continue taking an irrelevant medication. I stopped taking it and tried to cancel my membership. Cancelling my membership was not easy, they had to have someone review and approve my cancellation, and conveniently enough it was right after they could charge me for 2 more months of service. I now have 4 boxes of medication I paid for that I have no intention to use, paid for 5 months of service but only received 2 months worth of sessions. I think this company is a few class action lawsuits away from being well aligned, but for now.... I would have been better taking the $800 wasted dollars and put it elsewhere. They refused any offer or request of a refund, partial or full, for the several months of non service I was forced to pay for. Please contact me if you have a similar experience

Take forever to receive any sort of answers. For example currently, I sent a message four days ago regarding I was running out of my prescription and needed a refill. I am now out of medication and still haven’t received any word from my care coordinator or my prescriber.

I'm happy that I can obtain my medications through Cerebral. However, these medications ship out 3 times as fast as they are prescribed. Not sure if that's that's glitch in the system but it's not a good practice to let patients stockpile medications. I never got a response to my questions for my prescriber who suggested I reduce my medication for increased anxiety symptoms (Buspar). I did my own research and started incorporating Valerian Root into my supplement routine, it seems to be helpful. Again, It's great that Cerebral provides a much needed service, but the quality of services can use improvement. Why am I paying for a service but finding my own solutions? My counselor cancelled on me last minute today which is disappointing. I like my counselor, however, I may need to change providers to someone who is available evenings to accommodate my work schedule. Finally, why do the medications ship in boxes with confetti now? I'm receiving Prozac, not an Ipsy subscription. Just seems off, I'd rather the time and effort was put towards managing care than shipping packaging.